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Cardiff Tourist Information Centre

Review Highlights
Great If You Speak Welsh

Visited on a Monday. Cool stuff, nice quality but everything was in Welsh. We looked around and... read more

Reviewed 1 week ago
United States
via mobile
Excellent and Informative

This review relates to the Tourist Information Centre located in The Hayes in the same building... read more

Reviewed May 30, 2017
Ashley A
Dubai, United Arab Emirates
via mobile
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Traveller Overview
  • Excellent33%
  • Very good38%
  • Average14%
  • Poor0%
  • Terrible15%
1 week ago
“Great If You Speak Welsh”
23 Aug 2018
“Location of tourist information ”
The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual...more
The Old Library The Hayes, Cardiff CF10 1AH, Wales
+44 29 2087 3573
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1 - 10 of 43 reviews
Reviewed 1 week ago via mobile

Visited on a Monday. Cool stuff, nice quality but everything was in Welsh. We looked around and then left.

Reviewed August 23, 2018 via mobile

It seems ridiculous to site the tourist information inside Cardiff castle gift shop. We have just been shouted at by ticket office staff as we made our approach towards the tourist information desk without a castle ticket. Such a shame as it's our first negative...More

1  Thank Sarah M
Reviewed August 7, 2018

Llaeth a Swgwr is a lovely 'Café' in the Old Library in the Hayes Cardiff. I would put it's cuisine above some of the better restaurants where I've eaten in Cardiff. Their fresh Mussel Linguine with Chorizo is a simple but perfectly executed dish and...More

Thank Meurig63
Reviewed July 13, 2018

We popped into TIC to check out how to find Cardiff Bay and the Norwegian Church where Roald Dahl was baptised. You offered different options including maps etc. Thank you-we found our way. A truly great experience. Even your farewell in English and Welsh language...More

Thank Ann G
Reviewed June 21, 2018

The man working there was unable to give us any type of information! He couldn't give us a map, (so you can't imagine about the advice) he was not even looking at us in the eyes... Why is he working in such a place ???

Thank Maëla G
Reviewed May 30, 2017 via mobile

This review relates to the Tourist Information Centre located in The Hayes in the same building housing the Cardiff Story Museum. I wish to commend Gareth, a Project Manager with the Centre, for his excellent assistance in giving us a feel for Cardiff and for...More

Thank Ashley A
Reviewed May 24, 2017

The tourist information centre is not in the old library and moved some time ago to the docks development. I wrote a full, scathing review of this facility a few weeks ago but it was not published by tripadvisor. This is just a muted summary....More

4  Thank Paul T
Reviewed May 5, 2017

Nice set-up in the Millennium Center, good place to buy souvenirs without all the honky-tonk. And you can collect information to educate your visit.

Thank Thomas V
Reviewed April 25, 2017

Unfortunately we could not find the TI as the information given as to the location (old library) is incorrect - this is now a gift shop. We needed a map and tourist information. Given link to website is also broken. Love Cardiff but TI needs...More

Thank denver60
Reviewed April 6, 2017

Just popped in to get a street map, local bus and train services to places of interest in and around Cardiff. I found a very expensive gift shop?? Come on Cardiff let's see these items ready available to tourists

Thank stoke-ken
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Questions & Answers
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April 1, 2015|
AnswerShow all 2 answers
Response from helenmaryelizabeth | Reviewed this property |
I'm amazed that only other person has complained about the Tourism office being in the Bay, there AHOULD be one in Cardiff Centre!!
February 1, 2015|
Response from colour_kid |
I do 5 different walking tours in and around Cardiff. With a drive to Caerphilly Castle and Castell Coch. What dates?