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Cardiff Tourist Information Centre

The Old Library The Hayes, Cardiff CF10 1AH, Wales
+44 29 2087 3573
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Review Highlights
You were so friendly and helpful

We popped into TIC to check out how to find Cardiff Bay and the Norwegian Church where Roald Dahl... read more

Reviewed 1 week ago
Ann G
,
Worcestershire, United Kingdom
Frustrating!!

The man working there was unable to give us any type of information! He couldn't give us a map, (so... read more

Reviewed 4 weeks ago
Maëla G
,
Le Mans, France
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The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual and knowledgeable team will provide you with personal information and advice that will help you make the most of your stay in Cardiff. If you’re looking for a special memento of your visit to Cardiff, or need something that’s easy to carry home. don’t despair - help is at hand! We sell a variety of books and maps, Welsh souvenirs, soft toys and a range of other gifts.
  • Excellent33%
  • Very good41%
  • Average12%
  • Poor0%
  • Terrible14%
1 week ago
“You were so friendly and helpful”
4 weeks ago
“Frustrating!!”
LOCATION
The Old Library The Hayes, Cardiff CF10 1AH, Wales
CONTACT
Website
+44 29 2087 3573
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1 - 10 of 40 reviews

Reviewed 1 week ago

We popped into TIC to check out how to find Cardiff Bay and the Norwegian Church where Roald Dahl was baptised. You offered different options including maps etc. Thank you-we found our way. A truly great experience. Even your farewell in English and Welsh language...More

Thank Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

The man working there was unable to give us any type of information! He couldn't give us a map, (so you can't imagine about the advice) he was not even looking at us in the eyes... Why is he working in such a place ???

Thank Maëla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 30, 2017 via mobile

This review relates to the Tourist Information Centre located in The Hayes in the same building housing the Cardiff Story Museum. I wish to commend Gareth, a Project Manager with the Centre, for his excellent assistance in giving us a feel for Cardiff and for...More

Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed May 24, 2017

The tourist information centre is not in the old library and moved some time ago to the docks development. I wrote a full, scathing review of this facility a few weeks ago but it was not published by tripadvisor. This is just a muted summary....More

4  Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 5, 2017

Nice set-up in the Millennium Center, good place to buy souvenirs without all the honky-tonk. And you can collect information to educate your visit.

Thank Thomas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 25, 2017

Unfortunately we could not find the TI as the information given as to the location (old library) is incorrect - this is now a gift shop. We needed a map and tourist information. Given link to website is also broken. Love Cardiff but TI needs...More

Thank denver60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 6, 2017

Just popped in to get a street map, local bus and train services to places of interest in and around Cardiff. I found a very expensive gift shop?? Come on Cardiff let's see these items ready available to tourists

Thank stoke-ken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 26, 2017

I love Cardiff but : The info on the location of the Old Library is incorrect. The Tourist office is now in the Bay, worth a visit but not convenient for visitors who would like to stay in the city. The Civic Centre, Museum, University,...More

Thank helenmaryelizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 10, 2016

This site lists the Cardiff Tourist Information Centre as being in the Old Library, but unless it is well hidden in the building, did not see it on a recent visit. I did visit the tourist centre at Cardiff Bay, but it would have been...More

Thank yankeefan730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 15, 2016

The staff were extremely helpful when I called regarding transport services within the city they went the extra mile to give me the details i needed

Thank Glynis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
colour_kid
April 1, 2015|
AnswerShow all 2 answers
Response from helenmaryelizabeth | Reviewed this property |
I'm amazed that only other person has complained about the Tourism office being in the Bay, there AHOULD be one in Cardiff Centre!!
0
Votes
G F
February 1, 2015|
Answer
Response from colour_kid |
I do 5 different walking tours in and around Cardiff. With a drive to Caerphilly Castle and Castell Coch. What dates?
0
Votes