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Review Highlights
birthday treat

my wife booked a spa treatment couples ritual on the weekend, it was a very nice massage and relax... read more

Reviewed 5 weeks ago
ianbye1
,
Cardiff, United Kingdom
60th Birthday Treat

My husband and I booked here on 1st October for a ‘Couples Ritual’ spa package to celebrate his... read more

Reviewed October 9, 2018
Mrs P
,
Wales, United Kingdom
via mobile
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Traveller Overview
  • Excellent48%
  • Very good20%
  • Average10%
  • Poor15%
  • Terrible7%
Travellers talk about
About
The Laguna Health & Spa is a luxury gym and Spa located in Greyfriars Road within the Park Plaza Hotel. The Laguna Gym offers external membership with 2 storey gym with state of the art equipment including TRX,Spin classes,Powerplate plus a 20m...more
Contact
Greyfriars Road | Park Plaza, Cardiff CF10 3AL, Wales
Website
+44 29 2011 1110
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All reviews full body massage jacuzzi and steam room glass of prosecco spin class guest passes head massage birthday treat relaxation area changing rooms great massage city centre gym therapist elemis ritual knots fab
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Reviewed 3 weeks ago via mobile

I went there with my sister for double massages and it was amazing. The service was superb I would definitely recommend this spa to any and everyone.More

Date of experience: December 2018
1  Thank Lizzy_F97
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 2 weeks ago

Thank you for choosing to visit the Laguna Health & Spa at the Park Plaza, we are delighted that you have taken the time to review your experience and so appreciate you awarding us 5 out of 5. I hope you will visit again and...More

Reviewed 5 weeks ago

my wife booked a spa treatment couples ritual on the weekend, it was a very nice massage and relax with lunch and prosecco, and use of the pool and jacuzzi, shame the steam room was out of order as i was really looking forward to...More

Date of experience: December 2018
1  Thank ianbye1
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review your visit with your wife to the Laguna Health & Spa. I am so sorry that during your visit our steam room was indeed out of action. Thankfully it is now fully functional. I am pleased to...More

Reviewed November 28, 2018

My 2 daughters treated me to a spa and treatment for my birthday which I was really looking forward to but from start to finish I was very disappointed with the standard all round. We arrived at the reception desk and the young lady behind...More

Date of experience: November 2018
Thank Linda P
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded December 5, 2018

Thank you for having taken the time to leave a review following your visit to Laguna Health and Spa. I was extremely disappointed to read your review and I am ever so sorry that you felt this way about your experience here with us. This...More

Reviewed October 9, 2018 via mobile

My husband and I booked here on 1st October for a ‘Couples Ritual’ spa package to celebrate his 60th Birthday. All staff that we encountered were friendly and professional. Our massages and facials were very relaxing, the lunch provided was tasty and of a generous...More

Date of experience: October 2018
2  Thank Mrs P
Reviewed August 15, 2018 via mobile

Came here this morning for an early spa session and massage for my partner but definitely wont be coming back again. As soon as we walked into the spa the reception team were struggling to crack a smile which wasn't exactly welcoming, followed by one...More

Date of experience: August 2018
1  Thank Jessica10120
ParkPlazaCardiff, General Manager at Laguna Health & Spa, responded to this reviewResponded August 23, 2018

Firstly, please accept our sincere apologies that the treatment you experienced did not meet your expectations. In regards to your deep tissue message with our therapist please be assured that your comments will be treated with the upmost urgency to investigate further and to ensure...More

Reviewed June 19, 2018 via mobile

Visited spa on 19th June. Breakfast options poor. Requested vegatarian option in advance which arrived with meat. Replacement provided with meat "removed from plate!!" Pool and steam room area closed after 45 mins. No advance notice. Thankfully body massage was very good.More

Thank Earl S
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded June 25, 2018

Thank you Earl for taking the time to offer us your valuable feedback regarding your experience of the LHS Sunrise package and I can only assure you that we do constantly strive to improve at all times. The light continental breakfast you received within the...More

Reviewed June 3, 2018 via mobile

Me and my partner went for our first time to have a spa day together today. Being a spa therapist myself it’s so nice to be on the other side and have treatments done. We both had a full body massage and a facial. Our...More

Date of experience: June 2018
Thank erikaprior_24
Reviewed May 28, 2018 via mobile

Recently visited here with my wife as a birthday treat for her. I had the full body massage while my wife had the pre-natal massage. The staff were very friendly and welcoming. We were able to utilise the spa facilities prior to our appointment and...More

Date of experience: May 2018
Thank GM547
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded May 31, 2018

Thank you for taking the time out to write a fantastic review! It means the world to us to receive such positive feedback, the whole team here really appreciate your warm words of praise. We look forward to welcoming you back to Laguna Health and...More

Reviewed March 17, 2018

I was lucky enough to win 2 guest passes to the Health club and Spa. Being local i know this is a quality hotel and was pleased and excited to get the chance to visit the Health club and Spa. The passes arrived and i...More

Date of experience: March 2018
Thank Gareth P
ParkPlazaCardiff, Club Manager at Laguna Health & Spa, responded to this reviewResponded March 22, 2018

Thank you for providing us with such a detailed and glowing review of our facilities, as Cardiff's best kept secret we pride ourselves on the service and facilities that we offer to our members and guests. As a members only gym we have taken on...More

Reviewed February 13, 2018 via mobile

My friends and I visited on a busy cold wet Saturday. But, as soon as we walked into the spa we felt warm, welcomed and excited. We spoke to the manager briefly who explained a few things about the spa and our treatments. We asked...More

Date of experience: February 2018
Thank Experience750852
ParkPlazaCardiff, Club Manager at Laguna Health & Spa, responded to this reviewResponded March 22, 2018

Thank you so much for writing such a detailed and lovely review of your visit. We are very proud to hear of your experience here at Laguna Health and Spa. I will ensure that your lovely comments are passed on to the team. We look...More

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Questions & Answers
Ask a question
reesiesgirl
June 17, 2018|
Answer
Response from GM547 | Reviewed this property |
My wife had one and loved it
1
Vote
scellwood2016
November 27, 2016|
Answer
Response from ParkPlazaCardiff | Property representative |
Hi Scellwood2016, the cost of the tea in our Afternoon Tea & Spa packages is included in the price as stated in our Spa Brochure.
1
Vote
Debbie B
July 17, 2016|
AnswerShow all 2 answers
Response from ParkPlazaCardiff | Property representative |
Hi Debbie, we provide all Laguna Spa and hotel guests with 20% discount off your parking at the NCP Car Park on Greyfriars Road. You would just have to bring your ticket to the hotel reception to have this validated for you.
0
Votes