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Review Highlights
Birthday treat

Didn't actually use the pool and Jacuzzi, but booked two treatments each for my friend and I (it... read more

Reviewed March 12, 2015
Jokar1234
,
Cardiff, United Kingdom
Spa day

Booked in for a spa day here last week, and was left slightly disappointed. Facilities and changing... read more

Reviewed September 3, 2018
Thestler
,
Cwmbran, United Kingdom
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Traveller Overview
  • Excellent44%
  • Very good14%
  • Average28%
  • Poor14%
  • Terrible0%
4 weeks ago
“Leisure centre experience....”
3 Sep 2018
“Spa day”
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Newport Rd | Mercure Cardiff Holland House Hotel, Cardiff CF24 0DD, Wales
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+44 29 2043 5125
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from US$16.30
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from US$36.50
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Reviewed 4 weeks ago via mobile

We booked a two night spa break through Spabreaks.com and I can only say that it was definitely NOT a spa experience, more like a trip to a local leisure centre where kids screamed, splashed and ran around while their parents filled the jacuzzis. Not...More

Thank Julie L
Reviewed September 3, 2018

Booked in for a spa day here last week, and was left slightly disappointed. Facilities and changing rooms décor could do with updating or a makeover as they were slightly tatty. Staff were ok, although not rude - but would ideally would have liked to...More

Thank Thestler
Reviewed August 10, 2018 via mobile

Booked a spa day for my wife's birthday and had a very mixed experience. The sauna and steam room are downstairs with the pool and jacuzzi and the whole of this area is open to the general public, not just people attending the spa. Therefore...More

Thank richjd83
Reviewed June 15, 2017

I stayed at the Mercure Cardiff Holland House Hotel for a few nights in May 2017 for a conference, and while I was there I made good use of the pool, jacuzzi and sauna, but the highlight was a massage - lovely relaxing atmosphere in...More

Thank emmamame363
Wael E, Leisure & Spa Manager at Spa Naturel, responded to this reviewResponded June 23, 2017

Thank you so much for your kind comments. We were thrilled to read your review and understand that your enjoyment of the facilities was enhanced by Natalie. We hope that we may have an opportunity to welcome you back again very soon. Kind regards Chris...More

Reviewed January 22, 2017 via mobile

As a resident at the Mercure Holland House I visited Spa Naturel on the ground floor of the hotel. I booked a deep tissue massage to sort out my particularly tense shoulders followed by a facial . My therapist, Cerys, was absolutely brilliant. She was...More

Thank BrightonAndy
Reviewed August 3, 2016 via mobile

An amazing day, loved every minute of it, great facilities and nice friendly staff . Lunch was light and simple,all the treatments were excellent, left there completely relaxed and chilled , what a treat, highly recommend, well done .

Thank Meryl D
Reviewed March 12, 2015

Didn't actually use the pool and Jacuzzi, but booked two treatments each for my friend and I (it was her birthday Treat) we both had a full body massage and facial, they were really good and both Gabrielle and Natalie were very professional...prior to the...More

Thank Jokar1234
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