Time Twisters

Time Twisters, Edinburgh: Hours, Address, Time Twisters Reviews: 3.5/5

Time Twisters
3.5
9:30 AM - 6:00 PM
Monday
9:30 AM - 6:00 PM
Tuesday
9:30 AM - 6:00 PM
Wednesday
9:30 AM - 6:00 PM
Thursday
9:30 AM - 6:00 PM
Friday
9:30 AM - 6:00 PM
Saturday
9:30 AM - 6:00 PM
Sunday
9:30 AM - 6:00 PM
Tours and Tickets
Popular mentions

3.5
72 reviews
Excellent
18
Very good
19
Average
12
Poor
12
Terrible
11

mrsb1724
Edinburgh, UK18 contributions
Not for Toddlers
Feb. 2020 • Family
Was lovely and clean and the toddler area was ok but not enough high chairs. Place wasn’t busy at all and we could count only four chairs. Had to leave at lunchtime as we couldn’t get little one settled to have lunch. The one in Leith is better but the overall experience not as nice. £7.25 for 20’mins because we couldn’t sit and have a meal. Shame .
Also, opening hours are not obvious on the website. Kinda important!
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi MrsB, Thank you for your review and for your positive comments about your experience. Sorry that not every aspect of your visit was up to standard. With regards to your specific comments we do actually have more high chairs and a selection of booster seats - though for space reasons not all are kept within the open seating area. If you have the chance to come back and find yourself in a similar situation then just ask a member of the team and they will be more than happy to help find you a high chair or a booster seat for your little one. Regarding the website, it's a good point...although our opening times are in there as well as being on our Google listing, they could certainly be more obvious on the Website. I'll get them added to the home page where they will be easier to find. For reference, we are open 7-days from 9.30am until 6pm. Hope that helps. Best regards, Andy (owner)
Written February 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LucyFM
Edinburgh66 contributions
I felt really poorly treated
Dec. 2019
My son had his second party at time twisters (he is 8) - a laser tag party. This is an expensive party (you get 2.5 hours including food and private hire for the laser bit). There is a strong smell of smoke as you go in (I assume from a staff smoking area). The day we were in the staff all seemed really disengaged and disinterested.

The majority of the party staff were ill. One looked awful, another told us all about his virus plus his nasal bacterial infection and the third was running around asking for paracetamol. These staff were serving food (with tongs) but they still touched their faces and then the tongs or ice cream tubs. One offered to cut the birthday cake, and I said no as they had already admitted illness. The second then offered and half way through cutting said she wasn't well.

At least three adults and six kids that were at the party developed a flu virus within 48-72 hours of the party. The kids are not at the same school so the common factor is the party (none of the kids at the party were ill or recovering from being illness).

I complained to the venue. The manager said she only knew of one staff illness and she sent him home. She claimed to have no idea the others were ill. She did seem sympathetic There is a flu type virus that is in circulation. All the schools have been warned and seem to be taking extra precautions. Why aren't a soft play doing the same? Parents had some pretty ill kids. One child gave it to her grandmother - now in the infirmary.
Written December 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Matt Z
Edinburgh, UK31 contributions
Very Clean and Not Too Busy
Nov. 2019
I have two children and over the past few years, I have visited almost every soft play centre in Edinburgh, but I could say that Time Twisters is the most suitable one. It's not too large or too small. It has something for the smaller children and the the big kids can also enjoy heir time there. The cafe has good food; at least, I have found their fries and chicken strips plus coffee and other similar items good quality. One important point is that it is really clean, both the tables and the floor. It may not be easily accessible by bus or on foot, but as I drive and we live near the bypass, we can easily get there in 10 minutes, making it a wonderful option for the weekends when the weather is miserable; and there are lots of them in Edinburgh! :)
Written November 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Andrina106
Edinburgh, UK399 contributions
Fantastic Visit, Very Clean and Great Value for Money
Sep. 2019
We visited with our Grandson, who is 3 years old. We found the staff to be friendly and the place was very clean. So much to do, we were there for three hours and we still had to drag him out, saying "Can I not just stay". There is about four levels, slides, tunnels, stairs etc. The food is excellent value for money and super quality. Large portions and its cooked fresh. I got the Hotdog, it came with salad and chips, fresh, great quality and I really enjoyed it. My son got the Pizza, which was cooked fresh, not a frozen type. We will be back.
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bryce L
17 contributions
Not the best
Sep. 2019
I came here with my daughter and as she’s is only 15 months we decided to just stick to the toddler zone and spend our time in there. The first half an hour was good there was a few other small toddlers in there and she was enjoying herself. But then all of a sudden lots of much bigger children around the ages of 4-8 started playing in the toddler area even though the sign clearly stated that no one over the ages of 3 should be inside that zone.

It started getting a little to rough and the bigger kids where not noticing that they where bumping into my daughter and knocking her over. No member of staff stepped in to sort the situation out nor did any other parent seem
Fussed about what there child was doing.

We ended up leaving because the bigger children completely took over the toddlers area.
Very disappointed after paying £5 to get into the place. Don’t think we will be returning again anytime soon.
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

weekak
Edinburgh, UK673 contributions
Don’t eat the food!!
Apr. 2019
TimeTwisters is quite far out for me and it’s hidden in an industrial estate which makes its quite difficult to find, I had to ask and be pointed in the right direction. Getting there it was full and we had to wait, considering it had taken a mission to get there I would have left, but we stayed, despite it being expensive. TimeTwisters is Egyptian themed with busts and statues of Tutankhamen and pharaohs dotted around but the soft play itself is quite big but nothing special with a chute, tunnels usual things you would find in a soft play. The most unusual thing is there is an upstairs and downstairs seating areas and ways out of the soft play on to each flooring which to be honest baffled both me and the kids. The food in the cafe is not recommended, I had a baked potato which was extremely salty as did my sister and later on we both felt sick.
Written April 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Paul S
Edinburgh, UK22 contributions
Dirty, expensive and smokey!!
Aug. 2018 • Family
I have visited a few times due to locality. Time Twisters hiked the prices up as it was school holidays. My kids are only 4y and 1y old. The place is dirty compared to other soft plays. There was a repeated smell of cigarette smoke within the building. When I left, I discovered it was the staff smoking in the adjacent doorway. Avoid. Edinburgh Leisure soft play much better, cheaper, cleaner, and smoke free!!
Written September 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jamestomson
Livingston, UK1 contribution
Day out
Aug. 2018 • Family
Highly recommend, having been to many soft plays I must say this has to be one of the cleanest soft play centres I have visited in a long time, food was served very fast aswell.
Written August 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi James, Thank you for taking the time to submit your review on TripAdvisor - we really appreciate it. Particularly glad to read that all the hard work the team here put into keeping the centre clean is appreciated. Thanks again, and we hope you have the opportunity to visit us again soon. Best regards, Andy (owner)
Written August 9, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anneeee
Edinburgh, UK1 contribution
AMAZING DAY OUT
Aug. 2018 • Family
Had an amazing day with my 5 kids, three older ones had a fantastic time and didn't want to leave the 2 younger ones had a wonderful time aswell in the baby area, staff had huge smiles the whole time, they were wonderful and very helpful, always looking out for the kids, big thumbs up to them, food for lunch was fantastic kids very much enjoyed it so did myself, fair to say i will definitely be back and will be 100% telling all my friends and family about time twisters! :)
Written August 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi antwatson, Thank you so much for taking the time to write this lovely review on Trip Advisor. We really appreciate you doing this and letting others know how much you enjoyed your visit to TimeTwisters. We are really glad to hear how much you enjoyed your visit and especially your comments on our hard-working team - I'm certain they will very much appreciate that. We really look forward to welcoming you back again soon. All the best, Andy (owner)
Written August 6, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pindykaur1
Edinburgh, UK1 contribution
Very disappointed
Jun. 2018 • Family
Visited time twisters for the first time. Found it difficult to locate. Firstly advised of wrong price. Staff weren't very professional or helpful. Separate areas which staff members gave conflicting answers if we could use the areas or not because we weren't with a party. Staff started to clean when the place was still busy and had 45 my minutes till closing time.Gave the impression Staff weren't concerned with children's enjoyment just wanting to finish work. Asked to speak to manager twice, she never showed face. DISAPPOINTED with the whole experience will definitely not return and would discourage anyone from visiting.
Written June 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to write your review (both here and on Google!). I'm obviously very disappointed to read that you felt our team did not handle your queries in either a professional or helpful manner. Certainly the team are trained specifically to be both helpful and professional (in fact we have just received the report of a mystery shopper who visited on the same day as you and their experience seemed to be very different - commenting "The team members excelled themselves throughout our whole visit and displayed great enthusiasm. It was clear they were all very motivated and well trained. The team members all interacted with each other politely and courteously"). That being said I am sorry if your experience did not reflect this. With regards to cleaning this is something that is ongoing throughout the day and is necessary in order to keep the cleanliness of our play centre up to the high standards we set. Yes, our "end-of-day" cleaning activities start before the centre closes, but this is not done to the detriment of our visiting customers. I have spoken to Jamie who was the manager on duty when you visited and she was very apologetic that she didn't get the chance to speak with you before you left. She did come down to see you but unfortunately you had already left by that point. I do know that you spoke with Liz who is one of the senior members of our team, and Liz explained that the ball blaster activity that your daughter wanted to use was currently occupied by a Birthday Party that had pre-booked that part of our play centre. I am sorry that your daughter did not have the chance to enjoy that part of our facilities and that as a result the rest of your visit experience was so negatively impacted. It is always disappointing when a customer leaves a negative review as we do try very hard to ensure that every visitor has a good experience. However, I do understand that if one part of your visit has not lived up to your expectations that it will have a negative impact on everything else. Although you say you won't return, we'd love to see you again and have you and your daughter the opportunity to enjoy the full TimeTwisters experience. All the best, Andy (owner)
Written June 18, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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