The Bannatyne Spa

The Bannatyne Spa, Edinburgh: Hours, Address, The Bannatyne Spa Reviews: 4.5/5

The Bannatyne Spa
4.5
9:00 AM - 7:30 PM
Monday
9:00 AM - 7:30 PM
Tuesday
9:00 AM - 7:30 PM
Wednesday
9:00 AM - 7:30 PM
Thursday
9:00 AM - 7:30 PM
Friday
9:00 AM - 6:30 PM
Saturday
9:00 AM - 5:30 PM
Sunday
10:00 AM - 5:30 PM
Tours and Tickets

4.5
145 reviews
Excellent
81
Very good
41
Average
10
Poor
6
Terrible
7

Sandra P
Longniddry, Scotland, United Kingdom7 contributions
Staff were lovely, I used the spa, and had a facial and massage on one of their deals. Good value
Oct. 2018
Would most certainly go again, good value for money, and did not feel rushed in any way at all. Nice
Written September 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Brenda
3 contributions
Spa Day
May 2019 • Couples
Fabulous Experience here Jackie on reception outstanding could not have been any more helpful.
Facilities were excellent all in good working clean order.
Massage was super
Lunch was part of our deal with cake & Scone. We took these away as were both full.
No hesitation to recommend or return it was all lovely
Written May 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Not the best
Feb. 2019 • Friends
Went here as i had received a voucher for my birthday. Reception staff were very helpful and welcoming but spa was very basic, with grubby grout around tiles at jacuzzi and broken tiles too. Facilities were very basic and i also had a swedish massage but therapist wasnt the friendliest and not very chatty, she didn't even smile. I wouldn't recommend this place.
Written May 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

hayleywaleyw88
Edinburgh, UK2 contributions
Terrible spa day-avoid at all costs
May 2019 • Friends
Purchased a spa day for two.

How this can even be classed as a spa day is comical.

Reception staff rude and unhelpful. I had to ask where to go to find treatment room and was not informed about the robes and towels. Had to come back for these later and pay £6 pounds for the luxury.....

On finding treatment area nobody was there to greet us and we had to sit and wait in lounge area for 15 minutes.

Eventually taken through for treatment. The lady barely spoke to me and did not introduce herself etc.
The facial itself was a joke and your lucky if it lasted 15 minutes.

There’s no chance of you being able to relax as all you can hear is loud banging and crashing coming from the gym during your treatment.

There was no conversation after treatment to discuss my skin type and to advise what products were used and if I wanted to purchase any etc.

Pool area is dated and very busy with only a steam and sauna room.

Dreadful experience.
Written May 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

TazzyboyEdinburgh
Dalkeith, UK17 contributions
NOT A PLEASANT EXPERIENCE, WILL NEVER GO BACK.
May 2019 • Friends
My daughter had bought me a spa day voucher for my birthday. I used this today and was totally disappointed. First of all the staff could not care less, they were not interested in us all. The girl at reception did not tell us that we needed to get the towel, robe etc from her so we had to trail back down again later on.
Upstairs in the treatment rooms, again the staff were not interested, I was taken into a room for my neck and back massage and told to get myself ready and she would be back is a few minutes. The lady did arrive back shortly but at no time did she say what her name was or what she was intending to do, or at any time ask if the massage was too hard or was ok etc.
The massage it self was awful all she basically did was rub oil into my back! I could have done this myself. It was also totally spoiled by the noise coming from the gym in the room next door. The noise was deafening, people making noises, equipement being used and stuff being thrown around, the whole time I was there. The "massage" was lucky if it lasted twenty minutes. Whole thing was just a joke.

We eventually ventured down to the pool, sauna etc which was quite enjoyable, so thats probably what they should stick to and not try and make money off something they have not even trained their staff to do.

This was a miserable experience and one I will never repeat.
The staff need a course on being able to communicate with the public and make them feel they are having a special day, rather than the fact that they look and act like they could not be bothered and it was the last place they wanted to be on a Sunday morning!! Poor show.
Written May 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Wendy woo
Scotland, UK144 contributions
Spa day
Apr. 2019 • Family
What a great day. This was a gift for my daughter and I so was good being able to enjoy our massage together in same room. Very professional staff in pool and spa. There’s jacuzzis, steam room and saunas which was fab too. We didn’t get chance to use the gym but would next time as we’d definitely go back
Written May 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

SESE
10 contributions
Disappointed!!
Apr. 2019 • Friends
Booked a day at the spa with a massage for mothers day. Neither myself or mum have been to a spa so was really looking forward to it. What i didnt realise on booking was its basically a gym with a room for massage not an actual spa. I paid £12 on arrival to hire robe, towel and flip flops. My robe was ripped and mums towel had a hole in it. Not soft and fluffy like expecting more rough and old. The pool, sauna and jaccuzi area are just like your local swimming pool, kids with pool noodles and lanes for doing lengths. There was quite a lot of people but only 4 seats around the pool. What surprised me the most was how dirty the whole place is. The cafe was really in need of a clean, dirty tables, food on the floor, dirty dishes on the counter, even the glass on the fridge doors was dirty with 3 members of staff standing chatting to each other. I had paid for a spa lunch on booking but we skipped it as it was so dirty. The changing rooms had cracked tiles as did the pool area. The toilets were in terrible condition with broken seats and doors. The pool area had green mold around the edge. We debated leaving before our treatment because we were so disappointed but we stayed and they were good but a bit rushed. Really dissatisfied!
Written April 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Beehappy247
Berwick-upon-Tweed, UK18 contributions
Spa day with sister
Apr. 2019 • Friends
Reception staff very pleasant. Once we got past reception and into the ‘spa’ and pool area it was just like being at my local swimming pool but paying through the teeth for it! We spent half an hour at these facilities before our treatments.

The person giving the treatments (massage and facial) did not introduce herself or once ask my name or take into consideration anything I had wrote down on the welcome form. The massage bed was damp from the previous person (not nice!) It felt very rushed and didn’t get the full treatment time. After coming out of the room neither of the girls told me or my sister what products had been used on us today as they stood there chatting and carrying on.

The food facilities were pretty dire and you would not want to sit there in your robe (it’s right next to reception) No music or ambience throughout the whole reception/pool/spa.

We will not be back and there are MUCH more pleasant spas and I did not feel relaxed. This is more of a gym with a swimming pool add on. We were really looking forward to this too :(
Written April 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MumCupcake
Edinburgh, UK5 contributions
Unrelaxing massage
Apr. 2019 • Solo
Noise from gym in treatment room is a disgrace. A massage is supposed to be relaxing but impossible with people talking, machines banging and vibrations throughout the room. No need for relaxing music as it's overpowered! Shower head needs attention and cubicle door doesn't close properly. Don't waste your money, it's a joke. I'm out Duncan!
Written April 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jayne B
Livingston, UK16 contributions
Relaxing spa day
Mar. 2019
Had a lovely relaxing spa day recently. We used facilities - pool, jacuzzi, steam room, sauna then had tasty lunch before having couples massage. When we came out from massage, girl at cafe had left package containing cakes we couldn’t manage to eat for us to take away.
Staff were extremely friendly, especially in the cafe. We thoroughly enjoyed our massages and left feeling totally relaxed.
We will definitely visit again.
Written April 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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