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Waterford Crystal

The Mall, Waterford Waterford, Ireland
+353 51 317 000
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Waterford Crystal and Kilkenny Rail Trip from Dublin
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House of Waterford Crystal Guided Factory Tour
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Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.
  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“factory tour” (199 reviews)
“great tour” (172 reviews)
“glass blowers” (41 reviews)
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Hours Today: Closed
The Mall, Waterford Waterford, Ireland
+353 51 317 000
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Reviews (2,649)
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501 - 510 of 2,649 reviews

Reviewed 12 August 2016 via mobile

We passed on the guided tour, which we considered expensive. Spent a lot of time looking at all their displays, before deciding on one purchase.

Thank Kevan R
Reviewed 12 August 2016

We learned so much about the making of this crystal and got to see the actual artisan masters and apprentices at work! Definitely tour this! You will appreciate the work that goes into every handcrafted piece.

Thank Seahawksman
Reviewed 11 August 2016

You get to see a lot in this place and a good rainy day activity I definitely recommend this for any one

Thank Ursula_regan
Reviewed 11 August 2016

Such a famous place. We began with a walk around the gift store. So many beautiful pieces to see. From one off commissioned pieces to the well known glasses, vases and bowls to the Christmas decorations and the jewellery, it was such a beautiful display....More

Thank plowmab
Reviewed 11 August 2016

The tour of the Waterford Crystal factory is well worth your time. It is amazing to me to see these craftsmen take so much pride in their work. They are training young apprentices and this is also very impressive. We have some Waterford here at...More

Thank Lisa B
Reviewed 11 August 2016

A very enjoyable experience learning about, and seeing, how Waterford Crystal is made and finished. It was wonderful to watch the craftsmen (yes 'men' as there were no craftswomen) blowing, cutting and engraving the crystal. Well worth a visit.More

Thank Ouroldman
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 12 August 2016

Hi Ouroldman, Thank you so much for visiting The House of Waterford Crystal and recommending a visit as 'A must see'. The tour is great it is so enjoyable watching the craftsmen as they work. We are delighted to have one lady engraver who is...More

Reviewed 9 August 2016

Went on the tour as a family. sightly pricey for what it was but was interesting. The kids liked watching them blow the crystal into the moulds. Some staggering skill required to create the different patterns/ cuts and some amazing pieces though spent a lot...More

Thank RDalli77
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 10 August 2016

Hi RDailli77, We are so pleased you and your family had a good visit to The House of Waterford Crystal recently. The tour is a great experience and is enjoyed by all age groups so it is a nice visit for the whole family. Watching...More

Reviewed 9 August 2016

A charming guide led our factory tour and it was fascinating. We had a bird's eye view of all the different processes from glass-blowing to engraving. The guide also shared some amusing stories about pieces that they've been commissioned to make.More

Thank AllyandBarry
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 10 August 2016

Hi AllyandBarry, Thank you so much for such a glowing review here on Tripadvisor. We are delighted you enjoyed your tour around the factory. It is always a pleasure to receive such lovely feedback about the staff and to be recommended as ‘Well worth a...More

Reviewed 8 August 2016 via mobile

Beautiful pieces to see and admire and also some great one's to buy. They do ship for 30 EU, staff is nice and coffee shop in the same building had good coffee and baked items.More

Thank Rebecca L
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 10 August 2016

Hi Rebecca L, Thank you for reviewing your recent visit to The House of Waterford Crystal. We are very pleased you enjoyed browsing around the retail store and showroom, there are some beautiful pieces displayed. Shipping your purchases home allows you to relax and enjoy...More

Reviewed 8 August 2016

Visited here and was very intrigued to see the full crystal forming process. Learned a significant amount about the history of this establishment and how crystal is made. Highlight was getting to hold a full replica of the NCAA Football Championship and NBA Championship trophies....More

Thank Troy M
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 10 August 2016

Hi Troy M, Thank you so much for taking the time to review your recent visit to The House of Waterford Crystal. We are delighted you had such a great tour through the factory. When you recognise a trophy or presentation piece being made or...More

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Questions & AnswersAsk a question
My husband and I are going to be in Waterford on Aug 14, 2017. We would like to do the factory tour and are wondering what is the easiest way to get from the cruise terminal (Princess, Pacific) to the factory and what are the costs?
19 June 2017|
Answer Show all 2 answers
Response from sineadb614 | Property representative |
Hi K J, Thank you for your recent question. The Princess Pacific will be docking at the Belview Port in Waterford city. There will be taxi's at the port and possibly shuttle buses. A taxi from the port to The House of... More
Hi, can someone please tell me if we book the private tour at Waterford Crystal do we still have to buy the entry tickets as well? Thanks.
28 May 2017|
Answer Show all 5 answers
Response from sineadb614 | Property representative |
Hi Suez2010, You can book a private tour on line, the time is 11.00am. If that time does not suit you please contact reception on 00 353 (0)51 317000 and they will look at available slots for a private tour. Private tours... More
Patsy M
Thank you sineadb614 for your quick reply. how do I give you my address???
15 May 2017|
Response from sineadb614 | Property representative |
Hi Patsy M, if you could email us that would be great. You will have to look at our website for our contact details Tripadvisor does not allow me to add email address or weblink. Thanks Sinead