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Waterford Crystal

The Mall, Waterford Waterford, Ireland
+353 51 317 000
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US$16.61*
and up
House of Waterford Crystal Guided Factory Tour
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US$141.19*
and up
Waterford Crystal and Kilkenny Rail Trip from Dublin
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Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.
  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“factory tour” (233 reviews)
“whole process” (57 reviews)
“glass blowers” (51 reviews)
Open Now
Hours
Hours Today: 9:30 a.m. - 5:00 p.m.
LOCATION
The Mall, Waterford Waterford, Ireland
CONTACT
Website
+353 51 317 000
Ways to Experience Waterford Crystal
from US$16.60
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from US$141.20
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Write a ReviewReviews (3,085)
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"factory tour"
in 233 reviews
"whole process"
in 57 reviews
"glass blowers"
in 51 reviews
"great tour"
in 198 reviews
"each piece"
in 88 reviews
"beautiful pieces"
in 87 reviews
"tour takes"
in 37 reviews
"eastern europe"
in 30 reviews
"skilled craftsmen"
in 30 reviews
"working factory"
in 38 reviews
"informative tour"
in 84 reviews
"glass making"
in 30 reviews
"various stages"
in 30 reviews
"for sale"
in 71 reviews
"gift shop"
in 98 reviews
"first hand"
in 32 reviews
"understand why"
in 30 reviews
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501 - 510 of 2,998 reviews

Reviewed May 27, 2017 via mobile

Touring the factory to see how the crystal is made was very interesting. Our 10yr old was very fascinated. Great experience! Lovely products.

1  Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 27, 2017 via mobile

Well organised tour through the workshop located in central Waterford. We saw most aspects of cut glass making in 50 mins and enjoyed watching skilled craftsmen at work. Would recommend.

Thank AEC60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 26, 2017

I went here thinking we would just spend money but was pleasantly surprised by how interesting and informative the tour was. The staff was great. We made a few purchases and had them shipped to us. we were told it would take 6-8 weeks and...More

Thank michael m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed May 26, 2017

A one hour, highly informative, comfortable (AC inside) tour of each step in crystal-making process. Carolyn, the tour guide, was a pleasure. They also have a huge showroom where you can purchase any WC products which they will also ship.

Thank Chuck H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 25, 2017

Lovely tour of the existing Waterford factory of about 1hour. Get to observe and interact with master crystal craftsman. Very interesting tour with opportunity to visit Waterford sale shopMore

Thank WickedWalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded May 26, 2017

Hi WickedWalt, We love your review, thank you for taking the time to write it. We very much like visitors interacting on tour and in the retail store, chatting to the craftsmen and having the opportunity to touch and hold some of our awards and...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 24, 2017

I was dragged to the Waterford Crystal tour with my wife, begrudgingly. I was pleasantly surprised by the tour and the expertise of the people that work in the factory. They produce such amazing crystal pieces, many by hand. I'm glad to have gone on...More

Thank seanbL38UT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded May 26, 2017

Hi seanbL38UT, The tour of the factory gives a great understanding and appreciation of how each piece is made. As you were not a fan of visiting us we are absolutely delighted that you were pleasantly surprised by the tour of the factory. Thank you...More

Report response as inappropriate
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Reviewed May 24, 2017

I highly recommend this tour. It was a little over o=an hour but was incredibly informative and allowed you to walk thru the factory as the artisans are doing their work. Highly recommended.More

Thank dlb0758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded May 26, 2017

Hi dlb0758, Thank you very much for sharing the experience you had after your recent visit to The House of Waterford Crystal. We are so pleased you had a fantastic tour of the factory and for recommending a visit so highly. Kind Regards The House...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 24, 2017

We looked around the shop when in Waterford. Absolutely beautiful items but far out of our league. Set out perfectly and under lit for dramatic effect. If you have money to spare or so much money, it doesn't matter, then this is the place for...More

Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded May 25, 2017

Hi Diana H, Thank you for visiting The House of Waterford Crystal and taking the time to review your experience. The crystal is showcased beautifully in the retail store, we are very pleased you liked it. Kind Regards The House of Waterford Crystal Team

Report response as inappropriate
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Reviewed May 23, 2017 via mobile

Very friendly staff here, a great tour of Waterford crystal very interesting and educational, very enjoyableMore

Thank abigailfallx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded May 24, 2017

Hi abigailfallx, Thank you for such a lovely review it is of great reward for all the team. We are so pleased you enjoyed your visit. It is always wonderful to hear such good comments about the staff, thank you. Kind Regards The House of...More

Report response as inappropriate
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Reviewed May 22, 2017 via mobile

We didn't have time for the factory tour but plan to come back and do it. Shopping was fun, service was great, we actually had our purchases shipped.More

Thank Ruth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded May 24, 2017

Hi Ruth E, Thank you for finding the time to share your views about The House of Waterford Crystal. Your review was a pleasure for us to read and we greatly appreciate your compliments. Many thanks for visiting and recommending us so highly. We look...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
kcowley
June 3, 2018|
Answer
Response from Saskia Z | Reviewed this property |
The water spraying machine is indeed a CNC cutting machine which cuts the crystal and is probably how most of the pieces are cut these days. I'm not sure what the other picture is of, sorry. Hope that helps.
0
Votes
Carolyn P
December 26, 2017|
AnswerShow all 6 answers
Response from David S | Reviewed this property |
Sorry not to pick up your message earlier but I would suggest that the prices are standard via shops or factory as they pride themselves on their craftsmanship and don't have anything called flawed pieces or seconds. I would... More
0
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Jen D
August 18, 2017|
AnswerShow all 2 answers
Response from Steve H | Reviewed this property |
Hi, Turn left when you get over the bridge, you will see large car parks either walk along the river side or cross the road and enjoy the shops etc.
1
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