Basically, Avventure Belissima charged my credit card $250 and walked away ... We got a confirmation email, but no vouchers, no directions,, no place to meet, nothing. When we called we got either an answering machine or an error message. The website says to click on something to get the meeting place but when you click on it it says that they will communicate meeting place in an email, which we never got. No office hours on a Saturday, no emergency phone number, etc etc ... So we basically went to the Colosseum entrance and waited, to no avail. We asked a lot of people and they had never heard of this group ... Wow.
Anyway, after all that we called to get a refund and basically got yelled at by two different people who said it was our fault and that we were fullof ourselves to want a refund.
PLEASE DON'T LET THIS HAPPEN TO YOU!!!
On the other hand, we had a completely different experience with Presto Tours. Got everything we needed in a timely manner, confirmation emails, a fantastic tour, and then followups afterward.
Adventure Bellissima, to this customer, appears to be a corrupt company that doesn't care about your enjoyment; they just want your money. All I can tell you is that we were outmabout $300 and got nothing but an email confirmation with no info on it ... No tickets, no tour, nothing but verbal abuse. I can get that for free! :)