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Italy Hotline Custom and Gourmet Tours

Via Augusto Conti 50, 00135 Rome, Italy
+39 349 815 0010
Website
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Review Highlights
Rome to Naples

My wife and I have now had the distinct pleasure of spending three visits to Italy with Sienna Reid... read more

Reviewed 1 July 2012
Gail M
,
Los Angeles, California, United States
Very disappointing after rave reviews

I chose this operator based on their website after I read the tripadvisor reviews. Perpahs it was... read more

Reviewed 20 June 2012
tourleader310
,
Costa Mesa, California
Read all 142 reviews
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Italy Hotline Custom and Gourmet Tours provides private, custom-designed tours throughout Italy: *Unparalleled, personalized customer service from start to finish*Art & history tours*Food & wine tours, tasting tours, market tours*Cooking Classes with home and professional chefs all over Italy (featured in the NY Times) *Food Workshops*Art classes such as mosaic, fresco, drawing or painting lessons, artisan tours*Walking Tours*Chauffeured tours and transfers *Experiences with art experts, archeologists and historians to sommeliers and chefs. *Hotel, restaurant, and train reservations We specialize in the best hidden gems of Italy~
  • Excellent94%
  • Very good3%
  • Average1%
  • Poor1%
  • Terrible1%
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LOCATION
Via Augusto Conti 50, 00135 Rome, Italy
CONTACT
Website
+39 349 815 0010

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Reviews (142)
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91 - 100 of 142 reviews

Reviewed 1 July 2012

My wife and I have now had the distinct pleasure of spending three visits to Italy with Sienna Reid and my only regret is that we've not yet had the time to go to Florence or Venice with her. She is extremely knowledgeable about art...More

Thank Gail M
Management response:Responded 2 July 2012

Thank you for writing us a review regarding your Naples, Pompeii and Amalfi trip. I very much enjoyed arranging this day for the two of you. Especially exciting were our visits to a slow food vineyard above the Amalfi Coast with exceptional wines for a...More

Reviewed 20 June 2012

I chose this operator based on their website after I read the tripadvisor reviews. Perpahs it was our guide, maybe they were having a bad day or really did just hurry us a long as it seemed. The day was poorly planned and we did...More

1  Thank tourleader310
SiennaReid, Owner at Italy Hotline Custom and Gourmet Tours, responded to this reviewResponded 21 June 2012

As the owner of Italy Hotline Custom and Gourmet Tours, I read our first negative review in over 7 years of business with great unhappiness. On TripAdvisor, other travel forums and on our website one can read hundreds of wonderful reviews of our tours that...More

Reviewed 3 June 2012

My aunt and I visited Rome to enjoy the city as plain tourists. With Daniella as guide we obtained a great knowlegde of the Vatican and Colosseum. She was very knowledgeable, interesting and - witty and understod to find our interests as well as to...More

Thank NinaKatja
SiennaReid, Owner at Italy Hotline Custom and Gourmet Tours, responded to this reviewResponded 21 June 2012

Dear NinaKatja, Thank you so much for your wonderful review of our tours of the Vatican and Coliseum that you took with us. We greatly appreciate the reviews and feedback of our clients and we hope to see you again in Italy! Sincerely, Sienna Reid...More

Reviewed 21 May 2012

We were a group of 3 couples staying 4 days in Rome after a trans Atlantic cruise. We knew what we wanted to see and relayed this info to Ally. What an organizer! Our driver, Alberto, met us promptly at the port and was informative...More

2  Thank Bill B
SiennaReid, Owner at Italy Hotline Custom and Gourmet Tours, responded to this reviewResponded 21 June 2012

Dear Bill, Thank you for your wonderful review of our services. I cannot express with words how wonderful it is to receive such a detailed account of your satisfaction with our services. From the first days of planning to the final tour that you take...More

Reviewed 16 May 2012

We used this company in Rome and They are the best. My husband is handicapped and they went above and beyond to make sure he had and did everything he could. Our guide was Daniela and so very knowledgeable about all of Rome. I can...More

Thank abe1227
SiennaReid, Owner at Italy Hotline Custom and Gourmet Tours, responded to this reviewResponded 21 June 2012

Dear Abe1227, Thank you so much for your wonderful review of our company. We were very happy to help you with your visit to Rome and to make sure your husband was able to see as much as possible. We believe that people with handicaps...More

Reviewed 27 April 2012

We were a group of 6 women who came to Rome and Umbria to experience Italy in a more personalized way. Ally organized 3 tours for us (2 in Rome and 1 in Orvieto) which were amazing. All of the guides were entertaining and informative....More

2  Thank Betsy U
Management response:Responded 21 June 2012

Dear Betsy U, Thank you so much for your wonderful review of our tours in Rome and Umbria. We had a great time planning your trip for you and are so happy to see that you were so satisfied! Orvieto and and Rome are such...More

Reviewed 15 April 2012

My family (husband and 2 adult children) were excited about touring Italy. We were working the trip around work and spring break so we could not go on a set tour. Through Trip Advisor I found Italy Hotline Custome & Gourmet Tours. My first email...More

Thank Mary C
Italy_Hotline_Tours, General Manager at Italy Hotline Custom and Gourmet Tours, responded to this reviewResponded 26 November 2013

Dear Mary, Thank you for taking the time to write a review, both for my itinerary planning services and for the tours you took while with us in Italy! I am pleased you enjoyed your 8-hour walking tour of Florence with Michele, the 3-hour "Welcome...More

Reviewed 15 April 2012

We booked a 5 hour walking tour of Florence through Italy Hotline Custome & Gourmet Tours. Our guide was Michele and he was outstanding. He met us at our hotel and we were off! He showed us all the major sites, bringing Michelangelo's David alive...More

Thank Mary C
Italy_Hotline_Tours, General Manager at Italy Hotline Custom and Gourmet Tours, responded to this reviewResponded 26 November 2013

Dear Mary, Thank you for your review of Michele, your private tour guide in Florence! He’s a terrific guide and a great storyteller, who really does make the monuments, museums, palaces and art works come to life! Warm regards, Ally General Manager Italy Hotline Custom...More

Reviewed 2 April 2012

As my 10 year old son aptly put it, "I give them 15 out of 10 stars!" This was my son's first trip to Europe and my husband and I organized 4 different tours to give him a taste of Rome. Italy Hotline Tours was...More

Thank Jill S
Italy_Hotline_Tours, General Manager at Italy Hotline Custom and Gourmet Tours, responded to this reviewResponded 26 November 2013

Dear Jill, Thank you for your review! We specialize, among other things, in family vacations and we love reviews like yours – especially when they are backed by statements like that from our young travelers! Thank you for mentioning Daniela, Michael, Alberto and Calogero –...More

Reviewed 20 February 2012

If you want that personal touch anywhere in Italy, this is a reliable quality operator. We used them in florence and rome and never had a bad tour. Guides all spoke perfect english and were truly interested in their subjects. Plus you can customize as...More

Thank Travelguy07
Italy_Hotline_Tours, General Manager at Italy Hotline Custom and Gourmet Tours, responded to this reviewResponded 26 November 2013

Thank you much for your review! We are pleased you enjoyed your private walking tours in Rome and Florence with us! We are always happy to customize our tours to ensure that our guests – regardless of group size or age – have the best...More

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