Terrific customer service and terrific tours. I corresponded with WIR for several months ahead of a March 2024 trip to Rome, discussing options for various tours, and they were always responsive, polite, informative, flexible, and helpful. Ultimately we booked two tours: a private early morning tour for 8 persons for the Vatican museums and St. Peter's (3 hours, kid-friendly) and a private 4 person Caravaggio painting workshop. Both were excellent. The tour guide for the Vatican museums and St. Peters spoke excellent English and was magnificent with the kids, helping to guide us through an incredibly crowded, hectic museum environment while also introducing, explaining, and contextualizing the museum and key pieces. She had just the right touch in knowing how much information the kids could absorb, and she was terrific in St. Peter's, as well. Later, our tour guide for the Caravaggio workshop was so lovely, connecting wonderfully with the whole family. It was one of the highlights of our trip.
I would 100% recommend WIR to anyone else visiting Rome, either for the first time or for a repeat visit.