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Review Highlights
Money First Second & Third, customer Last

There are a number of bus companies that run to the airports in Rome. Make sure you don't use these... read more

Reviewed 1 week ago
1420tony
,
Munich, Germany
Atrocious

My advise... Take the train. Disorganised, don't run on time. Waited an hour because the bus was... read more

Reviewed 1 week ago
BallistMole
via mobile
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  • Excellent4%
  • Very good7%
  • Average7%
  • Poor8%
  • Terrible74%
1 week ago
“Money First Second & Third, customer Last”
1 week ago
“Atrocious”
About
Terravision Group provides, a low coast, shuttle services between Europe’s main airports and their respective city centres.
Contact
00185 Rome, Italy
Piazza Venezia / Ancient City
Website
+39 06 9480 4478
Call
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Reviews (1,157)
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1 - 10 of 444 reviews
Reviewed 1 week ago

There are a number of bus companies that run to the airports in Rome. Make sure you don't use these people. There is no service they don't care if you have booked a ticket, you aren't guaranteed a seat even if it means you will...More

Thank 1420tony
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 5 days ago

Hi, we would like to extend our sincerest apologies corcerning all the issues that you have faced. We take our passenger's feedback very seriously, indeed it has already been passed to the person in charge so that appropriate actions will be taken. If you haven't...More

Reviewed 1 week ago via mobile

My advise... Take the train. Disorganised, don't run on time. Waited an hour because the bus was late... Wish we'd opted for the train.More

Thank BallistMole
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 5 days ago

Good morning, we are sorry to hear about your negative experience, it was not our intention to disappoint a passenger, but sometimes our transfers can be subjected to unexpected circumstances (such as traffic), that are out of our control. We will take note of your...More

Reviewed 1 week ago

- I was not allowed to board the bus with valid ticket because it was full. I took a taxi instead and money was lost. Customer service did not refund the tickets; - Many other people very unhappy (see reviews) - Unreliable schedule - Very...More

Thank Mugur P
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 5 days ago

Hello, we regret to hear that you have not been satisfied with our services on this occasion, but grateful that you spent your time to leave us this note, we will treasure it and will do our best to improve our services. We hope you...More

Reviewed 2 weeks ago

You'd think the main priority of a transfer company would be to get customers to the airport on time. Think again. * The bus was 30 min late departing from Rome and arrived another 20 min late at the airport. * Those with open tickets...More

2  Thank Jesper A
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 5 days ago

Hi Jesper, we are sorry to hear about your negative experience, leading you to leave us this review. Thank you for bringing these circumstances to our attention. We will report it to the person in charge who will take steps to avoid similar events in...More

Reviewed 2 weeks ago via mobile

Staff is very Rude, if using the service keep in mind to get the express with no stops since your luggage might dissapear. It is stupid that online ticket holders get priority. If you can get the train is better 14 eu.More

Thank Cahidasha
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 2 weeks ago

Hi, thank you for spending your time to leave us this note. Our transfers in Rome do not make intermediate stops, but connect directly the city centre to the airport (and back) therefore we were wondering if maybe you have travelled with another company. If...More

Reviewed 3 weeks ago

I bought a return ticket from Ciampino airport to Rome before leaving England, and printed the tickets at home. No problems using these tickets on the bus at all. Our flight was delayed reaching Rome, and the booking I had bought specified the 13:00 coach....More

Thank Seaside813569
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 2 weeks ago

Hi, we are happy to hear your appreciation. Thank you for sharing your kind words within our community. Please note that e-tickets are now accepted on board Terravision buses in Rome! We look forward to welcome you again on board our buses. Warm regards, Terravision...More

Reviewed 3 weeks ago

I ve tried to go back from Rome Termini station to Ciampiano Airport, I bought the online ticket with the leave at 12:25 PM but I wait more than 40 minutes from 12:15, in the line they tell me at the end that the next...More

1  Thank nicu p
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 2 weeks ago

Hi, we are sorry to hear about this, there must have been some problems! We would be glad if you could provide us more details sending an e-mail at customerservices@terravision.eu In this way our Customer Service department will be able to carry out further investigations...More

Reviewed 3 weeks ago via mobile

I booked Terravision before we left to go to Rome so that I didn’t have to worry about transfers , we received an email from them a day before to inform us the bus stop number had been changed , when we landed at Fiumicino...More

Thank 79cherrys
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 3 weeks ago

Hi Cherry, thanks a lot for choosing Terravision and leaving us this nice review! We really appreciate it. We would be happy to see you on board our services again in the near future. Warm regards, Terravision Staff

Reviewed 4 weeks ago via mobile

Terravision works well for 8 Euro return. Coming out of Fiumicino terminal 3 turn right & go to the kiosk. The return ticket comes with a timetable. We were asked our return flight time & then the appropriate bus was marked on the timetable. Very...More

Thank K80199
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 3 weeks ago

Good morning, we are really thankful for your kind words and that you have shared your appreciation within our community. Please come again on board our buses, we would love to have you as Terravision guest again! Warm regards, Terravision Staff

Reviewed 4 weeks ago

- We booked on Terravision website 2 return tickets from and to Fiumicino airport for 18 euros for 2 persons. - At airport : the bus arrived on time but without explanation, left the terminal without passengers. He finally came back (same bus, same driver)...More

Thank Joly78000
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 4 weeks ago

Good afternoon and thank you for taking your time to leave us this nice review. We would like to inform you that we always strive to provide pleasant experiences and will do our best to improve our services day by day. We would be happy...More

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Nearby
Piazza Venezia / Ancient City
If all roads lead to Rome, then they all end here.
Piazza Venezia and the Ancient City are the very
epicenter of the Eternal City. Within a 360-degree
turn, Roman history unrolls in front of you, from its
ancient beginnings to its 21st century
transformations. Whether it’s those historical
playgrounds known as the Roman and Imperial Forums, or
the side-street shops, trattorie, and churches, this
...More
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Questions & Answers
Ask a question
Joanne S
Yes I had the same issue. Who carries a printer with them when on holiday??? After queuing at the Termini desk with confirmation of our ticket purchases on IPAD, we were told we must get them, printed. When I asked the girl behind the counter how I could get it printed from my Ipad, she simply looked over my shoulder and called for the next customer. I eventually found a hotel where the staff suggested I simply e-mail the ticket purchase confirmation to them which they printed for me. But it transpired that Terravision were not prepared to accept the e-mail confirmation (despite all required info being quoted). Apparently we were required to log into their site to print the confirmations. I doubt whether the hotel would have allowed me to do this on their computers. Eventually had to purchase more tickets to board the bus. This is obviously a scam to force customers to pay twice To this day, I can't think what else I could possibly have done. This is obviously a scam to force customers to pay twice.
September 12, 2015|
Answer
Response from glogodschild50 | Reviewed this property |
I don't think it is a scam, it is probably lack of knowledge that the technology is such now that everyone is relying on IPADs and phones. I don't when traveling to other countries. Just be prepared for the old fashion... More
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