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Alilaguna Public Transport Service

Open Now: 6:00 a.m. - 12:00 a.m.
Open today: 6:00 a.m. - 12:00 a.m.
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Traveller Overview
  • Excellent18%
  • Very good28%
  • Average16%
  • Poor13%
  • Terrible25%
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About
Alilaguna is a public transportation company in Venice, Italy, that focuses on providing efficient boat transportation throughout the City. Our 4 lines connect Marco Polo airport and the Cruise Terminal to Venice city centre, Lido and Murano. We put...more
Open Now
Hours Today: 6:00 a.m. - 12:00 a.m.
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Contact
30135 Venice, Italy
Santa Croce
Website
+39 041 240 1701
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Reviews (1,135)
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All reviews marco polo airport alilaguna water bus moving walkway arrivals hall airport terminal cost euros per person buy the tickets glass blowing demonstration san marco square st marks square taxis lace lido lagoon
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1 - 10 of 642 reviews
Reviewed 2 weeks ago

Low standard service run by unpolite and rude staff. Don't buy vouchers online, it is very likely that you will not find a ticket office to exchange them.

Date of experience: January 2019
1  Thank Wehavemoved
Reviewed 2 weeks ago

There are several ways to get to Venice from the Marco Polo Airport: Bus, train, taxi, but the quickest, easiest & probably most romantic way to go is by boat. The Alilaguna ferry service terminal is just in front of the airport, follow the signs...More

Date of experience: August 2018
1  Thank BangkokJock
RacheleSacco, Direttore at Alilaguna Public Transport Service, responded to this reviewResponded 2 weeks ago

Dear BangkokJock, Thank you so much for spending some of your time to review our service. We are glad to hear you had an enjoyable transfer and we hope to see you again on board. We wish you a Happy New Year.

Reviewed 2 weeks ago

Although we were leaving Venice during a quieter season, at a quieter time of day, and boarded on its second stop, within a couple of stops it was already overfull. Many people had to stand the entire trip, and the rest of us were packed...More

Date of experience: October 2018
Thank Topher W
RacheleSacco, Direttore at Alilaguna Public Transport Service, responded to this reviewResponded 2 weeks ago

Dear Topher W, we are sorry to hear that you were not completely satisfied with Alilaguna and we really appreciate your review as we always aim to improve our services. Luggages must be placed on the top deck for safety reasons and of course they...More

Reviewed 4 weeks ago

We grabbed our bags after arriving at Marco Polo Airport in Venice and quickly made our way along the well marked route to the Alilaguna. We arrive shortly before it departed and were soon on our way. It made one brief stop before letting us...More

Date of experience: November 2018
1  Thank i2love2cruise
RacheleSacco, Direttore at Alilaguna Public Transport Service, responded to this reviewResponded 3 weeks ago

Dear i2love2cruise, Thank you for dedicating your time to review Alilaguna. We are very glad to hear that you enjoyed our service an we hope to see you again on board. We wish you happy holidays and a happy new year, Staff

Reviewed December 12, 2018

Booked this online was a little aprehensive as arriving on a late flight was concerned about using puplic transport. The kiosk was situated just ouside arrivals exit as was easy to find. They were expecting us and gave instructions to reach the boat. In 10...More

Date of experience: December 2018
Thank Carol J
RacheleSacco, Direttore at Alilaguna Public Transport Service, responded to this reviewResponded 3 weeks ago

Dear Carol J, Thank you for choosing our services and taking some of your time to review them. We are more than happy to hear that you had an enjoyable transfer and we hope to have you again on board in your next journey to...More

Reviewed December 11, 2018

Used the alilaguna and found it to be comfortable and ran to schedule. Would definitely use again on my next visit. Considering the prices of other water transport it was relatively cheap.More

Date of experience: October 2018
Thank DodgeCardiff
RacheleSacco, Direttore at Alilaguna Public Transport Service, responded to this reviewResponded 3 weeks ago

Dear DodgeCardiff, Thank you for choosing Alilaguna as your transfer to Venice. We are glad to hear that you enjoyed our service: we do our best to make our guests happy! We will be very pleased to have you again on board in your next...More

Reviewed December 7, 2018

We did take a tour of Murano, Burano, and Turcello from Alilaguna and it was very nice. As far as the waterbus goes, we found ACTV to be very negative towards tourists and we found Alilaguna to be "unhelpful." We purchased a voucher from Alilaguna...More

Date of experience: November 2018
Thank dodmead
RacheleSacco, Direttore at Alilaguna Public Transport Service, responded to this reviewResponded 2 weeks ago

Dear dodmead, thank you for taking the time to write a review of our service. Please note that Alilaguna has nothing to do with ACTV: they are two completely different companies, running different services. Therefore we do not feel responsible for any inconvenience you might...More

Reviewed November 25, 2018

There is no easy way to travel from the Venice Cruise Ship Terminal to San Marco Square. The cruise terminal itself is very large and a port shuttle bus will take you from where your cruise ship is docked to Terminal 103. From there, apparently...More

Date of experience: November 2018
Thank Sue M
RacheleSacco, Direttore at Alilaguna Public Transport Service, responded to this reviewResponded 2 weeks ago

Dear Sue M, we would like to thank you for such a positive review and for spending some of your time to write it. We feel proud and happy whenever we read that a passanger is satisfied with our service. You are right, the transfer...More

Reviewed November 21, 2018 via mobile

It is the cheapest and most comfortable way to get from the airport to Hilton Hotel. You can by the tickets in front of the boot. To by both ways is cheaper. The. It was on time, everything else was ok.

Date of experience: February 2018
Thank cau11
RacheleSacco, Direttore at Alilaguna Public Transport Service, responded to this reviewResponded 2 weeks ago

Dear cau11, Thank you for choosing Alilaguna as your transfer from the airport. We do our best to make every passanger happy and to guarantee a great service. We hope to see you again on board, Best regards,

Reviewed November 17, 2018 via mobile

The worst customer service, I have ever experienced. Do things privatly and not through them. Ripped us off of 40 euros by telling us to get on the wrong boat and making us walk back through Venice for hours. Rude staff, will not be returning...More

Date of experience: November 2018
1  Thank Joe R
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Nearby
Santa Croce
Santa Croce gained importance as a sestiere (district)
when Piazzale Roma was created in the 1930s to bring
cars and buses close to the center of Venice.
Constitution Bridge spans the Grand Canal linking
Piazzale Roma to the train station. This area buzzes
with energy from travelers and students. Historic
palaces and former industrial buildings house some
departments of Ca' Foscari and IUAV Architecture
...More
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Questions & Answers
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123jkt
November 29, 2018|
AnswerShow all 3 answers
Response from alan548 | Reviewed this property |
It is about an hour to the airport so you need to leave about 3:45. I hope you have a good trip
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Flyer29961817086
November 8, 2018|
AnswerShow all 7 answers
Response from RacheleSacco | Property representative |
Hi, on the Alilaguna site you will find the official winter timetables. Best Regards,
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mvsheehan2018
July 1, 2018|
AnswerShow all 6 answers
Response from Spekka | Reviewed this property |
I'd advise taking the Alilaguna as the simplest option, but if you are arriving at a peak time of the day in the middle of summer or on a bank holiday when the place is crawling with visitors, then I'd suggest you find... More
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