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Ustica Lines

| Via Vittorio Emanuele, 98100, Messina, Sicily, Italy
+39 0923 873813
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Review Highlights
Customer Service Beyond Unhelpful. A bit of wind and they couldn't be bothered.

The service was cancelled with no prior notice, without any explanation, or any idea when you might... read more

Reviewed 6 November 2016
kerry_hood
,
London, United Kingdom
Functional

We took this hydrofoil from Milazzo to Stromboli and back. The non-stop to Stromboli was very... read more

Reviewed 20 October 2016
Mike D
,
Manalapan
Read all 105 reviews
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Overview
  • Excellent15%
  • Very good15%
  • Average17%
  • Poor18%
  • Terrible35%
Travellers talk about
“ferries” (3 reviews)
“islands” (2 reviews)
Open Now
All hours
Hours Today: 06:30 - 14:30
LOCATION
| Via Vittorio Emanuele, 98100, Messina, Sicily, Italy
CONTACT
+39 0923 873813
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Reviews (105)
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1 - 10 of 105 reviews

Reviewed 6 November 2016

The service was cancelled with no prior notice, without any explanation, or any idea when you might resume the service - there was 50 of us stranded on the island. Very unhelpful, and frankly, rude, customer service. It didn't matter if you were english, french...More

Thank kerry_hood
Reviewed 20 October 2016

We took this hydrofoil from Milazzo to Stromboli and back. The non-stop to Stromboli was very early (6am) probably due to it being shoulder season. The next ferry was not a high speed boat and would have taken several hours versus one and a half...More

Thank Mike D
Reviewed 19 September 2016 via mobile

Our boat from Tropea to Panarea was canceled due to storms and rough seas. So we took the train to Villa San Giovanni and the ferry across the Messina Strait. Arriving in Messina, the Ustica ticket office was right where we disembarked. The staff informed...More

Thank Cameron S
Reviewed 26 August 2016 via mobile

Very poor organization, extremely incompetent and rude. We booked the expensive fast ferry from messina to the island of Salina. The ship of course left 45 minutes late and instead of going directly to salina as planned we left for Reggio Calabria. Once there we...More

Thank Gianluca L
Reviewed 29 June 2016

The cruisèr is fast and well organized . The problem arises on peak holiday periods or on winter when the high seas isolate the island community and vice versa.

Thank theresadelblues
Reviewed 28 June 2016

We travelled as a group of 5 adults to the Aeolian islands. We used Ustica ferries to travel from Messina to Vulcano, then Vulcano to Stromboli and finally Stromboli back to Messina. All ferries were reasonably punctual; loading and unloading was efficient and the ferries...More

Thank Thorpe R
Reviewed 25 April 2016

Our experience with Ustica Lines from Milazzo to Lipari was good. The crew efficiently loaded luggage and passengers and ensured that everyone had a seat. The hydrofoil left on time and the ride was a smooth as it could be. The crew handed out sick...More

2  Thank Rasputin21
Reviewed 19 October 2015

The day we meant to sail Ustica Lines was on strike and all that was shown in the office was a note saying tickets are valid with Siremar. We tried to exchange our tickets but the Siremar agent just shouted at us and said wait...More

Thank WokinghamOwl
Reviewed 7 October 2015

We took the hydrofoil to visit Lipari, the boat is old and shabby and I think it's too expencive compared to the service they offer

Thank carlotta a
Reviewed 3 August 2015

I had a pretty bad experience with these guys. I was just surprised at how inefficient the whole experience was! I had to get from Salina to Milazzo to get a connection to Catania aiport at 12.30pm. I got a boat that allowed me to...More

Thank j0seph0d0n0ghue
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