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Popular mentions
We have had a fabulous time at the Heineken experience. Everyone was very welcoming and it was my friends birthday and they tried everything possible to make it more special. We especially want to give a big thank you to Martin the security guard -thank you for taking good care of us. …
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Date of experience: October 2020
2 Helpful votes
Helpful
Response from AlexHops, Guest Relations Manager at Heineken Experience
Responded Oct. 12, 2020
We love hearing from our ambassadors! Our staff puts a lot of work into providing you with a fantastic experience so I’ll be sure to pass your kind words off to Martin! We are extremely happy to hear that you had an amazing experience! Cheers!
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We came on a thursday, at 17:15 and it wasnt the best experience. The guide was in a hurry to finish the visit and was speaking so fast. I understood it all but for the people who arent very fluent in english they can have a hard time understanding and trying to follow the explanations. Moreover, the beers were so small.…
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Date of experience: September 2020
2 Helpful votes
Helpful
Response from AlexHops, Guest Relations Manager at Heineken Experience
Responded Sep. 29, 2020
First off, thanks for sharing your feedback. I’m really sorry that we didn’t meet your expectations. We will take your feedback into consideration and we'll make sure that we will make the necessary improvements. We’re always improving the Heineken Experience so I encourage you to come back in the future and check us out again soon to see what’s new! Enjoy responsibly! Cheers!
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Really enjoyable time at the exhibition, my tour guide Erik was great, really knowledgeable and made the experience enjoyable.
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Date of experience: September 2020
2 Helpful votes
Helpful
Response from AlexHops, Guest Relations Manager at Heineken Experience
Responded Sep. 29, 2020
Wow – thanks for your kind remarks! Our staff puts a lot of work into providing you with a fantastic experience so I’ll be sure to pass your kind words off to them! I’m so happy that you enjoyed your visit to the Heineken Experience. Cheers!
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The tour was great, quite informative and interactive. And you get 2 beers with it! 🍻the staff was extremely nice and energetic. I’d totally recommend.
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Date of experience: September 2020
2 Helpful votes
Helpful
Response from AlexHops, Guest Relations Manager at Heineken Experience
Responded Sep. 29, 2020
We love hearing from our ambassadors – especially when the Heineken Experience is able to make a positive difference to them. Our staff puts a lot of work into providing you with a fantastic experience so I’ll be sure to pass your kind words off to them. Cheers!
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The beer was actually nice to taste. We had loads of fun aswell as we actually didn’t know there were as many that we could taste. Also they are very care full with the COVID rules
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Date of experience: September 2020
2 Helpful votes
Helpful
Response from AlexHops, Guest Relations Manager at Heineken Experience
Responded Sep. 29, 2020
Thank you so much for your kind remarks! At the Heineken Experience safety always comes first. I’m so happy that you had loads of fun! :) Check us out again soon to see what’s new!
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