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Address: Bankgata 1, Tromso 9008, Norway
Phone Number:
+47 922 07 901
Website
Recommended length of visit: <1 hour

TripAdvisor Reviewer Highlights

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Northern Lights

This chance to view the Northern Lights was worth every penny, particularly as there was a substantial discount for a group booking. 18 of our tour group brought the price down... read more

5 of 5 bubblesReviewed today
davidlynne2014
,
Shrewsbury, United Kingdom

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439 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Shrewsbury, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed today NEW

This chance to view the Northern Lights was worth every penny, particularly as there was a substantial discount for a group booking. 18 of our tour group brought the price down from NKr950 to 700NKr. The guide, Diego, gave a comprehensive explanation of the Northern Lights and also good advice for photography. With basic automatic point and shoot cameras it... More 

Helpful?
Thank davidlynne2014
Edinburgh, United Kingdom
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

4 of us were booked in on Monday 20th and although the conversations were good on the bus and a couple of stops, Aurora wasn't very active due to lots of snow and minimal cloud breaks. HOWEVER we rebooked on Wednesday 22nd after a beautiful day of weather and drove to the coast and waited on the frozen beach... and... More 

Helpful?
Thank LMC1955
London, United Kingdom
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

We went on the snowmobile and reindeer herd encounter earlier this month. Our guide was very informative and helpful and the Oksal family accommodating. The snowmobile was great fun, and sitting by the fire with hot drinks most welcoming! But it was the finishing touches that let the tour down a bit - lunch was largely inedible (the equivalent of... More 

Helpful?
Thank Tracey E
2 reviews
5 of 5 bubbles Reviewed 4 days ago NEW

We stayed at Tromso for 3 nights and in each night we were trying to see the northern lights with other guides and in a specific location but unfortunately the weather was cloudy. However, with the Arcitic Guide Service tour, we were fortunately able in our last day to go and chase the lights were they drove us until we... More 

Helpful?
Thank Eiman A
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Hi, and thank you for your review! We are happy that our Northern Lights Chase led you to see the Northern Lights! Our experience with the Lady Aurora is that she is quite unpredictable. That is why we go chasing her instead of going to the same Base Camp every night :) Hope to see you again in Tromsø! More 

2 reviews
5 of 5 bubbles Reviewed 1 week ago

I had a positive experience with Arctic guide serve day tours. Three things that I liked the most are: small group, a knowledgable tour guide, and flexible location. I would definitely recommend this company to my friends.

Helpful?
Thank Lisa K
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Thank you for the review and recommendation! More 

prague
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We went on the 15th Feb. We originally had booked a base camp view of the northern lights but as the weather was not great in Tromso raining and cloudy, we decided to go on a chasing tour with the Arctic Guide Service. The staff in the office were very helpful and informative. When we arrived in the evening we... More 

Helpful?
Thank honeypotlane
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Hi, and thank you! We have very good experience with "chasing" the Northern Lights, instead of going to a Base Camp. The Aurora is very unpredictable, so is the weather up North - therefor we plan our tour from day to day, and go to the location where the sky is predicted to be clear and the aurora activity to... More 

Madrid, Spain
1 review
5 of 5 bubbles Reviewed 1 week ago

We were lucky and enjoyed a lot. We could see northern lights in two of the four stops and it was very nice. The excursion was very well organized and the team was professional and very kind.

Helpful?
Thank 700carmen
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Hi, and thank you so much for your review! More 

Surrey
Level Contributor
35 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 1 week ago

I can accept the fact that there because there wasn't much to see during our six and a half hour coach ride wasn't the fault of the company, but our tour guide was a pain in the neck. He spent 30 minutes telling us how to use our cameras (surely we had all done that before we went to Norway??)... More 

Helpful?
Thank HolsAbroadFan
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Dear HolsAbroadFan, We are awfully sorry to read that you had such a bad experience with us. We take criticism seriously and embrace it as a way to improve our work. We want to add that our guests have very different expectations and approach to the tour. Some people have never seen the Northern Lights, others have have. Some buy... More 

London, United Kingdom
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

The office were really helpful when we booked. Was able to borrow a tripod (managed to get the last one available). Informative guide who also shared his pictures from the northern lights chase. Thoroughly enjoyed the expedition. The chocolate and biscuits were appropriate but I had brought my own sandwiches to keep me going on the trip.

Helpful?
Thank Drapers2014
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Hi, and thank you for the review. Happy to hear you had a good experience on our tour. The duration of our Northern Light Chase is 6-7 hours. We serve hot chocolate and cookies, but encourage people to bring an sandwich or two, so that was wise of you :) More 

2 reviews
5 of 5 bubbles Reviewed 2 weeks ago

We had the great opportunity to see amazing lights during our tour. We were very lucky and the guide took us to different and very scenic places. Also, he send us the pictures he took afterwards

Helpful?
Thank Audrey D
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Thank you for the review! :) More 

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