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The Wye Valley Butterfly Zoo provides an ideal space to experience beautiful, free-flying, tropical butterflies!Use our identification sheets to find out about our butterflies & hunt for caterpillars and chrysalis along the way!We are ideally set in...more
All reviews magnifying glass beautiful butterflies crazy golf mini golf hedge maze butterflies flying different species green house other attractions few hours value for money combined ticket lovely experience great fun little gem tea room couple of hours
We really enjoyed our visit. Butterflies were beautiful. The maze had us thinking. The golf was fun. You get out of it what you put in. Only downside was no hot drinks on site in the middle of the winter season but luckily the hotel...More
We had a lovely day here for my sons birthday, the online offer was a bargain at just £5.50 for 3 activities. The staff were all very friendly and we really enjoyed being able to bring our own picnic and sit in the picnic refuge....More
Beautiful part of the World, the piece and tranquility of the River Wye spoilt by unpleasant staff and owner of the Camping site. Beware of the camera charging you for parking when you have paid, keep receipts because you will get an invoice 3 months...More
There are alot of reports of this at this site. We went here and were OK but everyone in the car park was talking about it.
I found this info useful: Private companies can issue parking tickets and may call them Parking Charge Notices, but...More
To be charge £100 for staying an extra 10 minutes at the attraction takes away from all the enjoyment we had that day. We were 4 families, 12 people in total, we all paid for 4 hours parking, and all stayed for 4 hours give...More
Lovely butterfly zoo, but received a ticket when I had paid. Luckily I have the ticket as I'd seen the other posts, and I was clearly within my time and paid the right money. I have appealed and am not liable, but this feels very...More
Small butterfly house yet absolutely full of interest. Our enjoyment in photograph was fully satisfied while, around us, families with all ages of children were fully engaged in the experience.
Parking fee is partially reimbursed on entry make the whole experience very good value for...More
The butterflies were lovely and a good value day out other than the £100 parking fine! I had carefully paid as I’d read all the comments here and left with over an hour to spare but because I didn’t have the original ticket and bank...More
Response from wiilhunting | Reviewed this property |
Assessor NameSophie Taylor
Assessor summary of operator case
The operator has issued the Parking Charge Notice (PCN) as the appellant has failed to purchase sufficient parking time to cover the period of... More
Assessor NameSophie Taylor
Assessor summary of operator case
The operator has issued the Parking Charge Notice (PCN) as the appellant has failed to purchase sufficient parking time to cover the period of parking.
Assessor summary of your case
The appellant’s case is that he was unaware the parking time was calculated from entry to exit. The appellant states that there was a small sign advising it was a pay to park area, and the small writing underneath this was not legible from a moving vehicle. The appellant states that when he entered the site he experienced an issue with the payment machine and had to find another before purchasing a ticket, which took around three to five minutes. The appellant advises that he left the parking space within the time permitted on the ticket, however experienced queues actually exiting the car park.
Assessor supporting rational for decision
The operator has provided photographic evidence of the appellant’s vehicle, entering the car park at 12:59, and exiting at 17:14, totalling a stay of four hours and 15 minutes. The operator has issued the charge for an overstay of 15 minutes. The appellant has raised concern regarding the signage, and has advised that he was not aware that his parking period would begin upon entry to the site. The appellant states that when he entered the site he experienced an issue with the payment machine and had to find another before purchasing a ticket, which took around three to five minutes. The appellant advises that he left the parking space within the time permitted on the ticket, however experienced queues actually exiting the car park. Section 21.1 of the British Parking Association (BPA) Code of Practice states “You may use ANPR camera technology to manage, control and enforce parking in private car parks, as long as you do this in a reasonable, consistent and transparent manner. Your signs must tell drivers that you are using this technology and what you will use the data captured by ANPR cameras for.” The signage displayed within the car park does display a logo associated with ANPR, however the signage does not inform motorists that the data captured is used to calculate their stay or any statement that makes this implicit to a driver. As the operator has not met the BPA requirements with regards to ANPR signage, I am satisfied that the appellant has not been made aware of this and could reasonably assume that the parking time starts from the purchase of the ticket in this case. Due to this, for the purposes of this appeal I am going to use the time of the ticket having been purchased as the time from when the appellant was authorised to remain in the car park. The operator has provided evidence which demonstrates a payment was made for the appellant’s vehicle at 13:04, expiring at 17:04. The appellant’s vehicle was captured in ANPR images exiting the site at 17:14, and therefore the appellant has exceeded the permitted time by ten minutes. In relation to grace periods when exiting the car park, Section 13.4 of the BPA Code of Practice states that: “You should allow the driver a reasonable period to leave the private car park after the parking contract has ended, before you take enforcement action. If the location is one where parking is normally permitted, the Grace Period at the end of the parking period should be a minimum of 10 minutes.” As the appellant, based on the time the payment was made, has not exceeded the minimum grace period of 10 minutes, I am unable to conclude that this PCN has been issued correctly, and as such, I must allow this appeal.