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Unfortunately we had to cancel our trip to the Okanagan due to the fires. I contacted Stacey to find out our options and she offered a 50% refund of our wine tour for 5 people which we paid over $700 for. The Coquihalla was closed, there was a travel advisory against non-essential travel to the area, and the Mayor had asked businesses to provide full refunds during this time as they did not want travel to the area. So we asked for a credit for future use but she declined. Every other reservation we had for the weekend we were kindly given a full refund. Very disappointed.…
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Date of experience: August 2021
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Response from lust4luxurytours, Owner at Lust 4 Luxury Tours
Responded Sep. 7, 2021
Unfortunately, the information you’ve shared in your review isn’t accurate. We went above and beyond our cancellation policy to accommodate your cancellation request. We provided your group with a 50% refund when it did not fall within our policy. We weren’t responsible for issuing a refund of any sort. To address your points. The highways were open. The fire wasn’t affecting the areas we planned on visiting during your tour. All businesses were open and operating. The location you were staying in wasn’t affected by the fire. We are a small business doing our best during trying times. We clearly list our policies in numerous locations for guests to review prior to booking. We have issued full refunds for guests who didn’t choose to cancel outside of out policy when flights were canceled or the government issued mandates. This wasn’t one of these situations. You requested a refund outside of our window. It was a choice. Again we went above and beyond and offered a 50% refund. Stacey Lust Lust 4 Luxury Tours
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Stacey is great! I stumbled across her website in 2020 and followed up with a couple of booking for 2021 in Naramata/Penticton and Okanagan Falls. Honestly, she is the best tour guide I have had to date. She has extensive knowledge of BC and it's wine industry (as well as the area in general including Kelowna history). She also has a great relationship with the vineyards. Looking forward to our 2022 bookings. If you are looking for a wine tour operator, you don't need to look any further than Lust4Luxury! PS Definitely explore the vineyards south of Kelowna!…
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Date of experience: August 2021
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Response from lust4luxurytours, Owner at Lust 4 Luxury Tours
Responded Aug. 31, 2021
Hi Gio! Thanks for the positive feedback, it was a treat sharing the beauty of the Okanagan Valley with your fabulous group of ladies. Would love to see you again next season. Cheers, Stacey Lust Lust 4 Luxury Tours
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Stacey was amazing! She was super knowledgeable about the city and winemaking which was an extra added bonus since we have never toured Kelowna before. Our private wine tour was just for 2 and it was very safe. Stacey was very prepared she had a cooler of water for the road, provided us with a box to store our wine, took professional photos of us and a little treat for us to close the day off. Overall, Stacey was very sweet, professional, and punctual. I would definitely book with Lust4Luxury again!…
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Date of experience: August 2021
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Response from lust4luxurytours, Owner at Lust 4 Luxury Tours
Responded Aug. 31, 2021
Thank you for the kind feedback and taking the time to share your experience. Cheers, Stacey Lust Lust 4 Luxury Tours
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This was our second time using Lust 4 Luxury and it did not disappoint. Stacey is extremely personable and knowledgeable, a great host and tour person and makes the day fun! We’ve been to many winery’s now and can’t wait to go back next year and book with her again! Highly recommended! Oh and also she is very accommodating and also helped with picking up our kids and getting us all home safely, extremely grateful And she goes the extra mile!…
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Date of experience: August 2021
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Response from lust4luxurytours, Owner at Lust 4 Luxury Tours
Responded Aug. 31, 2021
Thanks for letting us know how we did! Such a treat to have your group join us again. We’d love to see you all next year. Cheers, Stacey Lust Lust 4 Luxury Tours
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Stacey was absolutely amazing!! She helped me plan my proposal and was very professional. She is a literal wine dictionary, so helpful on our wine tour. If you are in the Kelowna area make sure to give her a call!
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Date of experience: August 2021
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Response from lust4luxurytours, Owner at Lust 4 Luxury Tours
Responded Aug. 31, 2021
Thank you for your review Joel! It was a pleasure helping make such an important day a special one. Cheers, Stacey Lust Lust 4 Luxury Tours
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