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Spa Serenity - CLOSED

Review Highlights
Not luxury but....

Having read previous reviews, I was worried about going for my treatments! Must say though, yes... read more

Reviewed January 13, 2014
dizabel
sister 'spa' day

I booked this spa day for myself and sisters as a treat. We were welcomed by the therapists who... read more

Reviewed December 2, 2013
stella2205
,
Telford, United Kingdom
Read all 26 reviews
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Traveller Overview
  • Excellent26%
  • Very good11%
  • Average0%
  • Poor11%
  • Terrible52%
27 May 2015
“Amazon voucher. For spa serenity”
17 Feb 2014
“What a scam !”
About
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Stratford Road | The Regency Hotel Solihull, Shirley, Solihull, England
+44 870 609 6133
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1 - 10 of 26 reviews
Reviewed May 27, 2015

I paid £78 for treatment at Spa Serenity but forgot to claim it. However, it appears they are no longer in operation as they hired space in an hotel, are no longer there and do not appear to be anywhere else. Other people turned up...More

Date of experience: May 2015
Thank Dianne H
Reviewed February 17, 2014

Bought this via Groupon - managed to book 1 out of the two sessions. The 1st was a nightmare to book as they made excuses till i said I would get a refund off Groupon then all off a sudden magically they could fit me...More

Date of experience: January 2014
1  Thank Ketsy500
Reviewed February 9, 2014

After buying a groupon voucher for spa serenity - I am very disappointed!! After arriving at the Regency Hotel with my mom and nan I was feeling very excited to commence our pampering (with our pre booked beauty treatments). On arrival I approached the reception...More

Date of experience: February 2014
1  Thank RACHEL W
Reviewed January 26, 2014 via mobile

I brought a groupon voucher to receive 3 treatments. My appointment was booked and I was really looking forward to treat. I arrvied to the salon at 18.10 despite my appointment booked in for 18.30. Upon arrival the gym receptionist informed that the salon was...More

Date of experience: January 2014
2  Thank 532poonamm
Reviewed January 13, 2014

Having read previous reviews, I was worried about going for my treatments! Must say though, yes treatment rooms are tiny, place is in need of refurb, which is happening, but the treatments and the girls are lovely. Not a 'luxury' spa, but worth the cost...More

Date of experience: January 2014
1  Thank dizabel
Reviewed January 1, 2014

We got this Spa deal from Groupon. As we went into the Spa entrance we were coldly welcomed by a pool attendant. Very unpleasant , not welcoming at all. We told him we had a voucher, he quickly said the treatment rooms were only rented...More

Date of experience: November 2013
1  Thank shellpots
Reviewed December 2, 2013

I booked this spa day for myself and sisters as a treat. We were welcomed by the therapists who were really nice and we were all pleased with our treatments, the 2 rooms were relaxing and welcoming. HOWEVER the venue was really disappointing, dated, dirty...More

Date of experience: December 2013
Thank stella2205
Reviewed November 30, 2013

I bought a groupon voucher and I was ready to walk straight back out as this is far from a luxury spa. The waiting area is a stool (containing towels), which you have to move off every time towels are required, and a table in...More

Date of experience: November 2013
1  Thank KJ0700
Reviewed November 22, 2013

Was bought a visit to this "spa" with a massage through Wowcher as a birthday present. Massage was cancelled on the day due to illness, but we asked if we could visit the spa anyway. Couldn't believe it when we arrived - changing rooms were...More

Date of experience: November 2013
Thank Anon455
Reviewed November 11, 2013

If you are looking to go to a spa to have a relaxing and luxurious experience this is defiantly NOT the place to go. Our day started with a young girl who looked clearly upset telling us that she was very sorry to say that...More

Date of experience: November 2013
1  Thank helen b
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