Sydney Visitor Centre
Sydney Visitor Centre
4
9:00 AM - 5:30 PM
Monday
9:00 AM - 5:30 PM
Tuesday
9:00 AM - 5:30 PM
Wednesday
9:00 AM - 5:30 PM
Thursday
9:00 AM - 5:30 PM
Friday
9:00 AM - 5:30 PM
Saturday
9:00 AM - 5:30 PM
Sunday
9:00 AM - 5:30 PM
About
Enjoy a warm Sydney welcome! Let the Visitor Information Centre team help you to make the most of your stay in Sydney with an extensive range of brochures, maps and other information about activities and events. Services include travel bookings for tours, experiences and accommodation, discounted attraction passes, interstate and countrywide itineraries; and a select range of souvenirs. Get local tips and recommendations from experienced consultants. Bilingual staff are also available to assist you.
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The area
Address
Neighbourhood: The Rocks
The first residents of the Rocks were convicts and sailors from the old nation. As the oldest neighbourhood in the city, the area's cobblestone streets host more than 100 heritage sites and buildings, including the oldest house in Sydney, Camden Cottage, which was built in 1816. Taste a “midi “ or a “schooner” of beer and dine “al fresco” on the waterfront at some of the oldest pubs in Sydney. The weekend markets at the Rocks are where you can find local artists' hand-made souvenirs, organic food and designer jewelry in a relaxed and friendly atmosphere. To enjoy some of the best Australian and international contemporary art, the MCA museum is open every day and select evenings. At the end of a long day of sightseeing, be sure to save energy to dance the night away at the area's many late night entertainment venues.
How to get there
- Circular Quay • 5 min walk
- Wynyard • 10 min walk
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Attractions
1,063 within 10 kms
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.0
98 reviews
Excellent
47
Very good
33
Average
8
Poor
6
Terrible
4
Mairwen1
United Kingdom11,186 contributions
Feb 2022
This free tourist information centre is located in the heart of The Rocks, on Argyle Path, about 5 minutes from the ferries and trains at Circular Quay.
I’d highly recommend starting here if you are planning on exploring The Rocks.
They have a huge supply of free maps and brochures and you can book tours here too.
I was here mid-week and even though there are very few tourists around at the moment, there was still a short queue at the counter. However you can browse the maps and brochures on your own, which is what I did.
It’s not restricted to just information on Sydney. I was able to pick up several guides to exploring the Eurobodalla coastline as well.
Just around the corner you’ll also find a small museum called The Rocks Discovery Centre. It’s free and was well worth a visit.
I’d highly recommend starting here if you are planning on exploring The Rocks.
They have a huge supply of free maps and brochures and you can book tours here too.
I was here mid-week and even though there are very few tourists around at the moment, there was still a short queue at the counter. However you can browse the maps and brochures on your own, which is what I did.
It’s not restricted to just information on Sydney. I was able to pick up several guides to exploring the Eurobodalla coastline as well.
Just around the corner you’ll also find a small museum called The Rocks Discovery Centre. It’s free and was well worth a visit.
Written March 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dimitris L
Sydney, Australia50,924 contributions
Jan 2021
We paid a brief visit to the Sydney Visitor Centre, in the heart of The Rocks area. We were not particularly looking for any information, but rather went in just to have a look. There is lots of information around and the staff seemed quite friendly as we observed from a distance. Next time we need help about Sydney sightseeing we will know where to turn to.
Written February 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave L
11 contributions
Aug 2016 • Solo
I was seeking for something to do for my last evening in Sydney and I thought why not pay a visit to The Rock? However I have no single idea what to seek out. Fortunately I know about this Free Tour from Sydney Visitor Information Centre that there will be routine FREE bring around tour by volunteer. The experience was marvellous as she have bought the group of people and we have benefit ourselves with many interesting stories and comes around of The Rock-Sydney. Volunteer was helpful and tip-sing is not necessary unless you think it is what worth you gained from it.
Written August 28, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph W
Spring Hill, FL28 contributions
Jul 2019
My hosts was Joy...she was quite pleasant, helpful and personable. THouroghly enjoyed our chat and hope we can speak again
Written July 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Joseph. Thanks so much for taking the time to leave your review.
I am delighted that hear that Joy was so incredibly helpful during your visit to our Visitor Centre; she is a fantastic member of our Team.
I hope you had an amazing time visiting Sydney.
All the very best, and safe travels in the future.
The Team @ Sydney Visitor Centre
Written July 23, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cg2792
England, UK2,536 contributions
Mar 2019 • Solo
Had a really good experience when I visited. Staff were really friendly and helpful. Lots of information available regarding all the options and activities available in and around Sydney. Definitely a one stop shop!
Written June 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you cg2792 for your review.
That is amazing to hear that your experience and interaction with our Team Members was a good one.
Fantastic to hear that the information within our Centre was useful to you upon your visit. We take great pride in ensuring we stock a varied and diverse range of information so each and every visitor can take something useful from their time in our Centre.
I hope you had an incredible trip to Sydney and Australia as a whole.
We wish you all the very best for your future travels, and hope to see you again very soon!
The Team @ Sydney Visitor Centre
Written June 10, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maurice O
London, UK1 contribution
May 2019 • Couples
We had a walk through the mall and went into the visitor centre. We had booked a trip from Sydney to Cairns by motorhome, but we didn’t sort out what we really wanted to see along the way.
The employee of the visitor centre had great ideas and made an itenerary for us. He even helped us booking tours to Fraser Island and Whitsundays and gave us advice which boattours are nice at Whitsundays. It helped us a lot for planning our Holiday!
The employee of the visitor centre had great ideas and made an itenerary for us. He even helped us booking tours to Fraser Island and Whitsundays and gave us advice which boattours are nice at Whitsundays. It helped us a lot for planning our Holiday!
Written May 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you 770mauriceo for your review!
It's so great to hear that you found your pit stop in at the Visitor Centre extremely worthwhile!
It was great sitting down with you both, and putting together your itinerary.
I hope you had a wonderful trip up the Coast, and you have made some lifelong memories to take with you back home.
All the very best for your future travels, and we hope to see you again in Sydney soon!
Thanks again.
The Team @ Sydney Visitor Centre
Written June 6, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
on_the_go_98765
Tucson20,581 contributions
Mar 2019 • Couples
On our way to "The Rocks" shopping market area, we happened upon this info office and popped in for a look-see and maybe pick up a souvenir or two. They have nice stuff! We walked out, heavily fortified with maps and a really super-dooper "Sydney" T-shirt purchase.
We are mega-big fans of each and every info/tourist office we ever see, anywhere, ever. Us newbies can never have enough info!
We are mega-big fans of each and every info/tourist office we ever see, anywhere, ever. Us newbies can never have enough info!
Written April 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there on_the_go_98765.
Thank you very much for leaving the Sydney Visitor Centre a review.
I am delighted to hear you found your visit to the Centre both useful and beneficial.
I hope you had a wonderful time visiting our amazing Rocks area, and I hope you get great pleasure in rocking your "Sydney" t-shirt in the future.
All the very best to you, for your future travels and adventures.
The Team @ Sydney Visitor Centre.
Written April 12, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tiffany b
Kapiti Coast, New Zealand6 contributions
Sept 2017 • Couples
Couldn't fault the fantastic service offered by Sydney visitor centre. We hopped off the cruise ship and walked 5min up the road and dropped our suitcases for storage for the day ($10per case) and stated the time we would pick them up. Upon our return at the stated time our cases were there and help was given on the easiest way to get to the international airport.
Highly recommend using this service.
Highly recommend using this service.
Written September 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Tiffany,
Thank you for visiting our centre, we hope you enjoyed your time in Sydney. We are thrilled to hear our team made your short stay as easy as possible. See you next time!
Written September 14, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saleena G
Cardiff, UK11 contributions
Jul 2017 • Friends
We thought we'd save time by booking our Blue Mountains Hop-On-Hop-Off bus and Scenic World tickets @ The Rocks visitor centre, Sydney before going. We read on the brochure that you can get the Lyrebird offer for both of these. But it actually works out slightly cheaper to buy these tickets separately doing the Earlybird Scenic World offer as long as you're staying in Katoomba (which we were), the first bus leaves there at 9am which gets you to Scenic World before 9.30am. She told us it was impossible for us to do that, that the bus would get us there after 10am. So, on her information we bought the Lyrebird pass.
They also don't issue you with the Scenic World wristband just a print out voucher you have to give the Hop-On-Hop-Off bus driver in exchange for the wristband. This information was never conveyed to us and apparently, from the frustration of Jimmy the bus driver and plenty of Scenic World staff, this happens on a regular basis. Having made the 9am bus from Katoomba, hoping to beat some of the school holiday crowds, we had to wait for Jimmy to return before getting our wristbands wasting precious, valuable holiday time. By then the place was really busy!! Confusingly for everyone, the visitor centre does issue the bus ticket but as you can purchase this at any time the driver has no indication that you've also purchased Scenic World. Jimmy even phoned to complain to them too as this is a regular occurrence but they weren't bothered. I really wished we hadn't used the middle-man and booked directly on arrival at the Blue Mountains. The woman who sold it us was serving 4 other people at the same time. If she only served one at a time or if there were more staff working (she was the only one) they might take the time to give better customer service and correct information.
They also don't issue you with the Scenic World wristband just a print out voucher you have to give the Hop-On-Hop-Off bus driver in exchange for the wristband. This information was never conveyed to us and apparently, from the frustration of Jimmy the bus driver and plenty of Scenic World staff, this happens on a regular basis. Having made the 9am bus from Katoomba, hoping to beat some of the school holiday crowds, we had to wait for Jimmy to return before getting our wristbands wasting precious, valuable holiday time. By then the place was really busy!! Confusingly for everyone, the visitor centre does issue the bus ticket but as you can purchase this at any time the driver has no indication that you've also purchased Scenic World. Jimmy even phoned to complain to them too as this is a regular occurrence but they weren't bothered. I really wished we hadn't used the middle-man and booked directly on arrival at the Blue Mountains. The woman who sold it us was serving 4 other people at the same time. If she only served one at a time or if there were more staff working (she was the only one) they might take the time to give better customer service and correct information.
Written July 18, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sincere apologies for the delay in responding to you, unfortunately we've had some long-term problems with our listing that have just been resolved.
Although we can only now respond, please be assured we were aware of this occurrence and it was addressed shortly after. We have since reviewed the process of ticketing with BM Explorer Bus to ensure it does not continue to cause confusion. We have also re-trained our team on the BM Explorer Bus experiences to ensure they are fully aware of the options for all travelers' situations.
We hope you otherwise enjoyed you stay in Sydney and the Blue Mountatins!
Written August 27, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anil G
Market Harborough, UK6 contributions
Jul 2017 • Family
We booked the Blue mountains explorer bus + Scenic world entry at the Rocks centre in anticipation of saving time when we arrive amongst the tourist throng of Katoomba.
They gave us the Bus ticket but didn't explain we needed to get a wristband from the bus driver to enter scenic world. We got up especially early to get the 1st bus of the day and get to the rides early, only to be told we weren;t allowed in with the voucher they dispensed.
The net result was a precious hour of our holiday wasted whilst we waited for the next bus and the aforementioned wristband. Our bus driver (Jimmy) was very apologetic, evern though it wasn't his fault and the lady at scenic world also explained that this happens regularly.
I don't understand why they issue half of the required tickets after paying them approx 80 dollars. It's confusing, unclear, and ultimately cost us valuable time on holiday - it would have been quicker to simply buy our tickets at scenic world on arrival in the morning.
Either provide the whole ticket or none.
They gave us the Bus ticket but didn't explain we needed to get a wristband from the bus driver to enter scenic world. We got up especially early to get the 1st bus of the day and get to the rides early, only to be told we weren;t allowed in with the voucher they dispensed.
The net result was a precious hour of our holiday wasted whilst we waited for the next bus and the aforementioned wristband. Our bus driver (Jimmy) was very apologetic, evern though it wasn't his fault and the lady at scenic world also explained that this happens regularly.
I don't understand why they issue half of the required tickets after paying them approx 80 dollars. It's confusing, unclear, and ultimately cost us valuable time on holiday - it would have been quicker to simply buy our tickets at scenic world on arrival in the morning.
Either provide the whole ticket or none.
Written July 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Anil,
Sincere apologies for the delay in responding to you, unfortunately we've had some long-term problems with our listing that have just been resolved. Although we can only now respond, please be assured we were aware of this occurrence and it was addressed shortly after. We have since reviewed the process of ticketing with BM Explorer Bus to ensure it does not continue to happen.
We hope you otherwise enjoyed you stay in Sydney!
Written August 27, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do I need to rent a car to get around Sydney or will the train and busses so the same
Written December 14, 2016
skunk2015
Auckland, New Zealand
what is a economical and best way to get from airport to meriton service appartments on Kent street CBD we are 3 people .
we are staying for one week Sat,7th to Saturday 14th
are there any event s occurring while we are in Sydney e,g shows or at the art gallery or museums
regards
Sue
Written February 4, 2015
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