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Tilt Train

Roma Street | Roma Street Railway Station, Brisbane, Queensland, Australia
+61 1800 872 467
Website
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Review Highlights
Rail services designed by non-users.

Queensland Rail services are patently designed by people who do not actually travel on trains. I... read more

Reviewed 4 weeks ago
st0nehill
,
Bundaberg, Australia
Overpriced

My wife and I travelled from Brisbane to Cairns on the Spirit of Queensland in October, 2017 in... read more

Reviewed 5 weeks ago
alx008
,
Tweed Heads, Australia
Read all 191 reviews
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The Tilt Train not only transports you through some of the most beautiful scenery, it also extends the gift of more time to explore it. The Tilt Train between Brisbane and Rockhampton operates almost daily in each direction. Escape the everyday with an experience onboard the new generation of train travel, the Spirit of Queensland, travelling the Queensland coast between Brisbane and Cairns. Designed for relaxation, the Spirit of Queensland combines modern seating and entertainment options with the romance of long distance rail travel.
  • Excellent25%
  • Very good38%
  • Average14%
  • Poor13%
  • Terrible10%
Travellers talk about
“business class” (31 reviews)
“dining car” (13 reviews)
“hervey bay” (10 reviews)
LOCATION
Roma Street | Roma Street Railway Station, Brisbane, Queensland, Australia
CONTACT
Website
+61 1800 872 467

Similar Things to Do in Brisbane

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Reviews (191)
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1 - 10 of 189 reviews

Reviewed 4 weeks ago

Queensland Rail services are patently designed by people who do not actually travel on trains. I travelled on the Mount Isa to Townsville Inlander, a 21 hour journey, a service with very limited facilities in spite of the length of the journey: no sleepers, no...More

1  Thank st0nehill
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 4 weeks ago

Hello, Thank you for providing your feedback. We're disappointed to learn your experience was disappointing however, we're glad that a member of the station staff was able to assist in the interim. We're sorry to hear you weren't able to take advantage of the showering...More

Reviewed 5 weeks ago

My wife and I travelled from Brisbane to Cairns on the Spirit of Queensland in October, 2017 in first class. The seating was quite comfortable and well appointed with plenty of legroom, a powerpoint and a USB port for recharging phones, laptops, etc. Onboard entertainment...More

1  Thank alx008
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 4 weeks ago

Thank you for providing this detailed feedback - we've shared this with our Customer Feedback team for future review and improvement. We're certainly disappointed that the train experience didn't live up to expectation and hope to improve upon this in future. If you would like...More

Reviewed 8 October 2017

The economy seats are fabulous for short distance travel but really uncomfortable for long distance. They were too uncomfortable to sleep on. I used to get a single sleeper on the Sunlander and thoroughly enjoyed train travel, not anymore. Being forced to travel with crying...More

1  Thank mashes26
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 9 October 2017

Hello, Thank you for your feedback - we're sorry to hear this trip did not live up to expectation. If you would like to pursue this further, please don't hesitate to contact our Customer Feedback Team on 13 16 17. We will of course be...More

A TripAdvisor Member
12
Reviewed 21 September 2017 via mobile

Travelled from Brisbane to Cairns a week ago in Rail Bed. Our attendant for the entire trip, Alistair, was excellent and much appreciated by all on board. Train arrived on time. We found the train excellent. Our beds were made up when we requested and...More

2  Thank A TripAdvisor Member
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 24 September 2017

Thank you for your feedback - we're delighted to hear you enjoyed your time onboard... the speed can sneak up on you, that's for sure! It sounds as though you are a lover of trains - we'd love to know if you've travelled on any...More

Reviewed 28 August 2017

It's not easy to offer fast and luxurious travel when you only have 3' 6" of track width and track quality which needs lifting - but this tilt train service tries really hard. The on-board crews we experienced, worked hard. The 1st class sleeper beds...More

3  Thank David H
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 29 August 2017

Hi David, Thank you for your feedback. We appreciate your understanding on all fronts and, we're proud to say our teams work incredibly hard to make the experience an enjoyable one and wherever possible, make up lost time. We're glad to hear you enjoyed the...More

Reviewed 28 August 2017

Together with friends we took the rail bed option from Roma Street to Cairns. We have traveled on trains all around the world and while this isn't the Rockymountaineer (noting that it is a fraction of the cost) we really enjoyed the experience. We left...More

1  Thank NauticalDreamer3010
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 29 August 2017

Thank you for your lovely feedback - we're so delighted you enjoyed the features of this train and, your time onboard. Justin sounds like a superstar, but all of our staff are :) We hope to see you onboard again sometime! Customer Service - Queensland...More

Reviewed 18 August 2017

TERRIBLE Service bad attitude from Supervisor so no point complaining. Rail bed being used prior to us using rail bed seat, used pillow evidence left of prior occupation. We had tickets from Roma St to Cairns.(Fully Paid For so why Try Putting someone else or...More

1  Thank Chris T
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 20 August 2017

Hi Chris, Please accept our apologies for such a negative experience - we're truly disappointed to hear this. We would appreciate if you could contact us directly with the date of travel, your booking number and best contact number, as we would like to have...More

Reviewed 9 August 2017

I travelled from Nambour to Rockhampton return. The trip took about 30-40 minutes longer than the advertised 6 3/4 hours, but was very comfortable. I travelled business class, which means there are 3 seats across instead of 4. The scenery, mostly bush or open vista,...More

1  Thank damascus2016
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 13 August 2017

Thank you for your lovely feedback - we love hearing it's the preferred mode of transport for you and that it was an enjoyable and easy experience for you (please forgive our slight tardiness!)... We hope to see you onboard again soon! Wishing you safe...More

Reviewed 6 August 2017

In its wisdom, a few years ago, Queensland Rail withdrew the 1st class sit-up and sleepers options on this train. Now there is only the economy sit-up and the rail-bed (1st class). With this latter option, the welcome aboard drink at Roma Street station and...More

1  Thank Judy H
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 13 August 2017

Hi Judy, Thank you for sharing such comprehensive feedback - certainly plenty for us to digest, the good and not so good. We share this with relevant teams however, for future review and improvement, so rest assured we've noted all items. We are glad you...More

Reviewed 16 July 2017 via mobile

I traveled business class and the service on board was excellent. The seat was roomy and there was access to power to charge my phone. Free wifi was a good touch although it ran out very quickly. The hot food on board was delicious and...More

1  Thank nessiemcdonald
QueenslandRailTravel, Customer Service - Queensland Rail Travel at Tilt Train, responded to this reviewResponded 17 July 2017

Hi Nessie, Thank you for your feedback - we're delighted you enjoyed the onboard facilities and service! We are sorry to hear about the setbacks experienced, but will of course share this with the relevant teams. Wishing you safe onward travels. Customer Service - Queensland...More

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Questions & Answers
Matías D
13 November 2017|
Answer
Response from QueenslandRailTravel | Property representative |
Hi Matias, The final cost of your ticket upgrade will depend on the date travelled and your departure and arrival stations (for example, the cost travelling from Brisbane to Cairns will differ to the cost if you're... More
0
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Jo E
23 October 2017|
AnswerShow all 5 answers
Response from QueenslandRailTravel | Property representative |
Hi Jo, Thanks for checking :) The Tilt Train has a Galley Car, from which you can purchase a variety of warm and cold menu items for breakfast, lunch and dinner. There are roast lunches, pasta, salads, sandwiches and so... More
1
Vote
PooleCollectors
23 August 2017|
AnswerShow all 4 answers
Response from QueenslandRailTravel | Property representative |
Hi there, Thanks for your question (and for everyone's assistance). Seniors are absolutely entitled to discounts. Seniors are entitled to up to 50% off a full adult rail fare. If you are a pensioner who is a Queensland... More
1
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