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Skydive Swoop
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Hannah wrote a review Sep. 2021
2 contributions1 helpful vote
HUGE SCAM! They charged my credit card after I cancelled my reservation within the same day that I booked it because SkyDive Ontario informed me that they have stolen their logo and make a profit off scamming people. When seeing that they charged my credit card two months later, I called to ask for a refund and explaination as to why I was being charged, they said I "no-showed" to my appointment which I did not have, they laughed at me on the phone and proceeded to call me a "little dickens". As I was unimpressed with the lack of customer service, they said they would not be able to look into my request until Saturday. When I asked if I could speak to someone higher-up, I was told I was not allowed to contact their higher-ups and they will do it for me. I could not believe that this man and whoever he was laughing with in the background would scam someone like this and not think that I would care. Completely rude, scammers. I will be contacting my bank to recover my money from these frauds.
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Date of experience: July 2021
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Raquel G wrote a review Sep. 2021
2 contributions2 helpful votes
The dive itself was an absolute blast! This was the first time my friend and I have tried sky diving. What a thrilling thing to do. I'd rate the experience better, but the instructor I was paired with for my tandem was inappropriate. He and another worker made a few sexual comments and overall left me feeling quite uncomfortable. It was unprofessional and gross. They were older men. Most of the staff there that were fantastic! Unfortunately the few that weren't really impacted my experience. I paid a lot for this, and things like this shouldn't happen to anyone. If you're a female or anyone honestly, I'd recommend going elsewhere. Sexual harassment and jokes are disgusting and rude. Toronto has a sky dive zone I hear is better and cheaper! But overall, if you're paired with a different instructor maybe you'll have a better experience than I did.
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Date of experience: August 2021
1 Helpful vote
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Colleen P wrote a review Jan. 2018
Burlington, Canada17 contributions10 helpful votes
Everyone at Swoop was super supportive and friendly. I was a walk-in and I had the best experience of my life. I felt safe and every step was explained before, during and at the end. I opted for the video and photo package and it was soooo worth it! I had such a great experience that I plan to return in the spring to learn how to jump on my own!
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Date of experience: September 2017
1 Helpful vote
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relaxing12 wrote a review Sep. 2016
Hamilton, Canada24 contributions32 helpful votes
we got there 11:30am. there was 5 of us plus other skydivers. after your instructor informs you of what to do we had to wait. the planes are small so they had to take up 2 at a time. with the camera man and the guy the hook you up to it is crowded. my turn came at around 4pm. MAN you gotta do this if you are in the area. I was awesome and I felt totally safe. these guys check reckeck recheck and make sure things are very tight. I would recommend this when you are in the area.
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Date of experience: September 2016
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segrigs wrote a review Oct. 2015
5 contributions4 helpful votes
Skydive Swoop was a great place to go for a tandem jump. The instructors were very friendly and everyone was great at making you feel like part of their family. I unfortunately had to wait a few times due to weather so I would recommend booking in the summer when it is more consistent. I wish the free fall could have gone on longer but unfortunately gravity has other plans. I would recommend Skydive Swoop to anyone and most importantly don't wait until its too late in life. You will never regret doing it especially with Skydive Swoop. Ps The video is really cool
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Date of experience: October 2015
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