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Tours from Super Shuttle tend to sell out - travellers recommend booking in advance!
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Traveller Overview
  • Excellent22%
  • Very good13%
  • Average5%
  • Poor8%
  • Terrible52%
10 Jul 2018
“Where are you??”
25 Jun 2018
“Airport to Hotel = Good , Hotel to Airport = Terrible”
About
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Contact
Washington DC, DC 20000
Website
+1 800-258-3826
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Ways to Experience Super Shuttle
from US$24.99
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from US$23.99
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from US$24.99
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Reviews (267)
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1 - 10 of 255 reviews
Reviewed yesterday via mobile

My driver called me 40 minutes before my reservation time telling me he was here and needed me to come outside. 40 minutes. I told him I would be out as soon as I could, and when I got outside still 10 minutes before my...More

Thank Jamie K
Reviewed 6 days ago via mobile

I have traveled through DCA for business several times. In general, I was fortunate enough not to have had problems using SuperShuttle. This trip, though, has shown me how badly downhill the company has gone. I made my reservation using their app. While it was...More

Thank frugalmom45
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 5 days ago

Hi there, thank you for your post. It's important that issues like this be brought to our attention so resolutions and adjustments can be made. We truly apologize that you endured a frustrating experience. Please send your reservation number and details to socialmedia@supershuttle.net, and our...More

Reviewed 1 week ago

Super shuttle is a slog regardless, but hey it's cheaper than a cab and I work for a charity so I try to not be ridiculous with their money. I've had drivers that weren't great in the past, but it's been OK enough, until yesterday...More

Thank Heather W
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 1 week ago

Hi Heather, thank you for your post. We've received your feedback on another platform and your ticket #386628 is being worked on. Please continue to follow up with your case manager for more information. Thank you. ^ZN

Reviewed 2 weeks ago via mobile

Six of us had a trip to Ireland planned. I called super shuttle and was supposed to have a pickup near annapolis and dropoff at dulles. Booked over 6 weeks in advance. Well, the day of pick up, no email,phone call, pick up!!!after calling and...More

Thank purplepurchaser
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 2 weeks ago

We're sorry to learn that you had a displeasing experience. We look to constantly and efficiently provide our guests with the service they deserve, and we're disappointed to have read this was not the case with your reservations. We'd like to look into this and...More

Reviewed 3 weeks ago via mobile

This is a dreadful service - well over two hours with six stops to travel from IAD into central D.C. 10 of us crammed in the van with luggage piled haphazardly in the rear. Driver (Eric) was constantly on his phone while driving erratically, more...More

Thank MarkE101
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 3 weeks ago

Hey Mark, we're truly disappointed and sorry to learn that you experienced such an uncomfortable trip. This is not okay with us as we want to make sure all of our guests can enjoy relaxing and safe trips in our vehicle. Please file a formal...More

Reviewed 3 weeks ago

I booked this shuttle a few weeks before my trip and after traveling 15 hours from an overseas trip, I went to find the shuttle at outside transportation for Dulles airport. No shuttle!!! After walking around fro 30 minutes, I finally found a representative that...More

Thank readingczar
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 3 weeks ago

Hey there, we're sorry to learn of this poor experience. We look to provide our patrons with the deserved experiences, and we would like to look into this matter. Please send your reservation number and details to socialmedia@supershuttle.net so this can be formally reviewed and...More

Reviewed 4 weeks ago via mobile

Very disappointed. I live about 40 minutes away from the airport but instead it took me 3 hours to get home because there were 3 other destinations in with me, and the majority of the time the driver was driving around the city’s traffic lights...More

Thank P P
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

Hello, we're sorry that your Shared Ride took a little longer than you expected. We want our guests to enjoy their trips in timely manners. Please send your reservation number and details to socialmedia@supershuttle.net so our team can look into this and follow up with...More

Reviewed 4 weeks ago via mobile

The Super Shuttle departing from IAD is hopeless. I booked it for 4pm, it was there at 4.30 (improvement to previous experiences, I've waited for as long as 1h while the van was parked 10mins away). They fill the vans with no consideration for the...More

Thank XanAdvisor
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

Hello, thank you for bringing this to our attention.The length of this trip and the driver's driving are both unacceptable and intolerable as our goal is to transport our passengers comfortably and in a timely fashion. Our team is here to look into this matter....More

Reviewed 4 weeks ago via mobile

Traveling to Washington DC is my ch easier without renting a car and the Super Shuttle service was an excellent service. Getting from IAD to downtown and returning on time showed why companies such as SS are the optimal mode of travel from airport to...More

Thank erikhW274NZ
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

Hey there, thank you for your post! We're so happy to learn that you enjoyed your experience with us; we love making trips easier for our guests! We appreciate your patronage, and we hope to see you again soon! :) ^ZN

Reviewed 4 weeks ago via mobile

Why bother asking for an arrival time if the dam shuttle still isn’t there 2 hours after the plane arrives? Should of used Uber for slightly more and I’d be at my hotel now instead of waiting at the Kura for a van that still...More

2  Thank Wayne W
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

Hey Wayne, thank you for your feedback. Your frustrations are understood, and we apologize for your experience. Your ticket #376681 was received, and our team will follow up soon. ^ZN

View more reviews
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Questions & Answers
Ask a question
Myrtle M
July 3, 2017|
AnswerShow all 4 answers
Response from Naturally_Tab | Reviewed this property |
I used Super Shuttle from Reagan National to my hotel, and caught a taxi to return to the airport. The prices were very close, but the service was much better with the taxi.
1
Vote
luvmylittleboy
June 21, 2017|
AnswerShow all 5 answers
Response from Barbara C | Reviewed this property |
Hi, They will drop you off at any address you provide them.
1
Vote
deborahcooke
January 30, 2017|
Answer
Response from SuperShuttle_SMCC | Property representative |
Hello. The time you will want to submit is your arrival time at the airport. When you complete your reservation, an email confirmation will be sent out, with arrival instructions. The instruction will assist with your... More
0
Votes