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Book In Advance
Tours from Super Shuttle tend to sell out - travellers recommend booking in advance!
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Traveller Overview
  • Excellent22%
  • Very good13%
  • Average6%
  • Poor8%
  • Terrible51%
26 Sep 2018
“Economic means of transfer”
10 Jul 2018
“Where are you??”
About
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Contact
Washington DC, DC 20000
Website
+1 800-258-3826
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Ways to Experience Super Shuttle
from US$23.99
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from US$24.99
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from US$24.99
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Reviews (279)
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1 - 10 of 267 reviews
Reviewed 1 week ago

We were scheduled for pickup at DCA on November 4 @ 545pm. When we arrived, we followed the instructions using the "self check in" option (which by the way gave us erroneous instructions for finding the on-site personnel) only to be told that my party...More

Thank jlnolan1
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 1 week ago

Hello, your ticket #408389 is being reviewed. Thank you. ^CD

Reviewed 1 week ago via mobile

Arrived at REAGAN DCA airport after a great vacation on 04 Nov 2018 at approx. 6 pm with my son and daughter in law. The anticipated Supershuttle service was a previously scheduled appointment to take us to our intended destination, Springfield, VA. Instructions provided on...More

Thank Eileen N
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 1 week ago

Hello Eileen, I am so sorry to hear about this negative experience you encountered. Please email us with the name your reservation was under and confirmation number to socialmedia@supershuttle.net so our team can look into this further. Our customer care team will reach out to...More

Reviewed 1 week ago via mobile

I was new to the city. After reaching airport I searched for shuttle service and came to about the super shuttle service. They help with the destination and also the fare was very low compare to the other can services.

Thank shivji B
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 1 week ago

Hello Shivji, we are so happy to hear about your positive experience with us! We hope to see you again soon! ^CD

Reviewed 1 week ago via mobile

You would imagine a company that relies upon vehicles to transport people might actually have available vehicles. Despite booking well in advance a vehicle was not available to us. Having waited an hour and with the surly lady on the reception desk being useless and...More

Thank Peter S
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 1 week ago

Hey Peter, thank you for your review. We're sorry that you weren't transported by us, and your frustrations are understood. Please send your reservation number and details to socialmedia@supershuttle.net so our team can formally address this issue. ^ZN

Reviewed 2 weeks ago

I will never use Super Shuttle again. I booked this for my wife to take her DCA this morning and the van never showed up. There was no text, call, or email indicating that there was a problem. We called to find out what the...More

Thank bwmartin1
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 2 weeks ago

Hi there, thank you for your review. We're sorry to learn of your experience, and we thank you for bringing this to our attention. We encourage our guests to formally submit complaints for our Customer Care team to correspond with. You may also do so...More

Reviewed 4 weeks ago via mobile

My friends and I was traveling on a 12 day Spain trip and decided to use Super Shuttle for our round trip to and from the airport. The driver that took us to the airport didn’t know where he was going, we had to assist...More

Thank Safari148753
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 3 weeks ago

Hey there, thank you for bringing this to our attention. Our goal is to provide our guests with pleasurable experiences, and we're disappointed to have read your review. We're sorry that we were unable to fulfill our mission, and we'd like to follow up with...More

Reviewed 4 weeks ago

I asked at the airport info desk for the best way to get to my city centre hotel. They said use the SuperShuttle - huge mistake. they said it was 20 minutes to my hotel. After waiting 40 minutes for the 'right' minibus after 4...More

Thank Steve V
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

Steve, an extended ride is not what we want our passengers to experience, and we truly apologize for this. Our team would like to look into your trip and formally follow up with you. Please send your reservation number and details to socialmedia@supershuttle.net, and our...More

Reviewed October 2, 2018

My round trip from Reagan to hotel in Washington could not have been better. Upon arrival I followed the instructions sent my Super Shuuttle. Once I retrived my cheched baggage and arrived outside my shared van ride was there, so left immediately. Being a Thursday...More

Thank daveX5840DB
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded October 2, 2018

We're touched by your review, Dave! We truly set our goals to be centered around our passengers' experiences, and we're excited to know that you enjoyed your trips with us! We're here for you, and we hope to see you again soon! Thank you for...More

Reviewed September 30, 2018

Aurther was our driver. He was a very nice man and when he found out that it was our first time in DC he told us and showed us what he could on the drive to our hotel. We had two other riders with us...More

Thank madcurt1
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded October 2, 2018

We're glad to know that you enjoyed your experience with Aurther! We want to take care of our guests and provide experiences we know would be enjoyable! Thank you for choosing SuperShuttle; we hope to see you again soon! :) ^ZN

Reviewed September 30, 2018

Booked my shuttle the day before departure online, very simplistic and trouble free booking. Followed requests to download app. Day of pick up driver was on time. Driver was very courteous and engaging. We had another pick up along the way. We both arrived to...More

Thank Aitirae
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded October 2, 2018

Thank you for your review! We're so happy to learn that you had such an awesome experience, and that you appreciated the booking process! We're always here to provide great trips, and we hope to see you again soon! :) ^ZN

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Questions & Answers
Ask a question
Myrtle M
July 3, 2017|
AnswerShow all 4 answers
Response from Naturally_Tab | Reviewed this property |
I used Super Shuttle from Reagan National to my hotel, and caught a taxi to return to the airport. The prices were very close, but the service was much better with the taxi.
1
Vote
luvmylittleboy
June 21, 2017|
AnswerShow all 5 answers
Response from Barbara C | Reviewed this property |
Hi, They will drop you off at any address you provide them.
1
Vote
deborahcooke
January 30, 2017|
Answer
Response from SuperShuttle_SMCC | Property representative |
Hello. The time you will want to submit is your arrival time at the airport. When you complete your reservation, an email confirmation will be sent out, with arrival instructions. The instruction will assist with your... More
0
Votes