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Traveller Overview
  • Excellent79%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
About
The two steel boats of La Vela Cruise, La Vela Premium and Classic are under the management of Paradise Group Vietnam. The cruise ships offer a spectacular 4-star Halong Bay experience with our unrivalled level of premium hospitality, superb...more
Suggested duration: More than 3 hours
Contact
Tuan Chau Marina, Halong Bay 440000, Vietnam
Website
+84 96 609 40 86
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Reviews (425)
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All reviews bring hiking shoes tours start kayak paddle happy hour titop island a wonderful stay two nights small balcony mineral water jacuzzi bath safety briefing tea ceremony staff were excellent various activities beds were comfortable every guest one night
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1 - 10 of 324 reviews
Reviewed May 16, 2018

After the coach journey from Hanoi, our holiday group of 18 arrived at the La Vela cruise ship. A boat of around 20 rooms, ours was on the 2nd floor and better than expected with a decent Ensuite and small balcony. The bed was comfortable,...More

Date of experience: April 2018
2  Thank Russ W
Reviewed April 29, 2018

Had a fantastic time with Mia and her team on the 3 day 2 night cruise. Very well organised itinerays for every day. Everything ran like clockwork and you were looked after really well by the on board team. Food was fantastic, starting with a...More

Date of experience: April 2018
1  Thank Roger_Jane123
Reviewed April 24, 2018

This was very poor quality the first meal lunch was inedible the food had been standing so long it was cold. The dinner was a little warmer but by breakfast the following morning it was back to cold food again. The itinerary on the first...More

Date of experience: March 2018
1  Thank Goodhotels
Reviewed April 17, 2018

My husband and I booked the 1 night cruise and paid for the upgraded room. We had a lovely balcony overlooking the rear of the boat but sadly as it rained almost non stop for the entire cruise we didn’t get a chance to use...More

Date of experience: April 2018
Thank Sharon T
Reviewed April 12, 2018

Booked a La Vela cruise in late March 2018. Was really looking forward to what some rate as a 5 star cruise but we were sadly disappointed. This was mostly due to the room. Upon entering our cabin, you immediately smelled mold and mildew. Not...More

Date of experience: March 2018
Thank David C
Reviewed April 9, 2018 via mobile

We did the overnight cruise on Halong Bay..fantastic. Experience!!! The boat is old but well maintained and our room was clean. The staff are awesome and very friendly and efficient. They took into account any dietary needs and always on hand to assist! Happy hour...More

Thank Cheryl T
Reviewed April 5, 2018

Halong bay is so beautiful, and we were glad to be able to see it. The staff did a very good job, enthusiastic and very helpful. The ship is older, but ok. As with most tours in Halong Bay, I'm sure, the schedule is a...More

Date of experience: March 2018
Thank calrd
Reviewed April 3, 2018

We arranged through our hotel (La Selva) in Hanoi for a two day, one night cruise with La Vela Premium Ha Long Bay (there wasn't an option for this review to select the Premium cruise, only Classic). We traveled the three hours plus in an...More

Date of experience: March 2018
Thank Tholepin
Reviewed April 2, 2018

We arrived at the side of our vessel & were immediately impressed with the efficiency at which the crew dealt with our luggage and guided us to our respective cabins. As 2 female companions traveling together, we were very happy with our spacious cabin containing...More

Date of experience: March 2018
Thank Bluebirdzz
Reviewed March 20, 2018 via mobile

Impressed with the service from start to end. When you arrive, you will be ushered into a lounge with free snacks and drinks.The cruise itself is tastefully decorated western style and is true to the pictures.There is also a very nice jacuzzi pool in the...More

Date of experience: October 2017
Thank Jessica Y
ParadiseVietnamGroup, Manager at La Vela Cruise, responded to this reviewResponded March 20, 2018

Dear Jessica Y, Greetings from La Vela Cruise. Thank you for choosing a 2D1N cruise on La Vela Premium and for taking time to share your experience with us. Our crew is glad to know you enjoyed the service from start to end. We will...More

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Questions & Answers
Ask a question
MsKatherineQ
November 7, 2017|
AnswerShow all 3 answers
Response from ParadiseVietnamGroup | Property representative |
Dear MsKatherineQ, Greetings from La Vela Cruise. As NikK1050 said, we also do recommend you to choose 3 Day 2 Night as you will have time to relax and enjoy Halong Bay which is not-so-rush. We wish to welcome you soon... More
0
Votes
Helmut H
October 11, 2017|
Answer
Response from ParadiseVietnamGroup | Property representative |
Dear Helmut H, Greetings from La Vela Cruise. Thank you for contacting us. To answer your question, the cruise includes 2 complimentary still water per day in the cabin. Any water you order outside the room is charged as... More
0
Votes
Suzanne Z
February 14, 2017|
AnswerShow all 2 answers
Response from ParadiseVietnamGroup | Property representative |
Dear Suzanne Z, Thanks for choosing us. It is unfortunate when informing you that currently, our balcony cabins are being fully booked. We sincerely apologize for this inconvenience. However, your reservation of balcony... More
0
Votes