We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Review Highlights
I strongly recommended

It was, so far, the best service we had! Me and my fiancée arrived at the store to exchange money... read more

Reviewed 1 week ago
Taíssa S
via mobile
Airport transfers in luxury, style and free wifi

After a failed attempt at finding a reliable taxi outside the International airport (I had a sense... read more

Reviewed March 24, 2018
ExpatinIstanbul
,
Istanbul, Turkey
Read all 77 reviews
24
All photos (24)
Full view
Traveller Overview
  • Excellent64%
  • Very good23%
  • Average7%
  • Poor1%
  • Terrible5%
Travellers talk about
“old quarter”(3 reviews)
“driver”(10 reviews)
About
NAS is the tourist information center located at Floor 1, Terminal 2, Noi Bai international airport where provides you helpful tourism information and great services for your holiday in Vietnam such as: Hotels booking, travel consultant, package...more
Suggested duration: More than 3 hours
Contact
Noi Bai International Airport | Service Counters No 2, Arrival A1 - Floor 1, Terminal 2, Hanoi 10000, Vietnam
Website
+84 4 6680 7486
Top Selling Tours & Activities in and around Hanoi
from US$20.00
More Info
from US$5.33
More Info
from US$14.00
More Info
from US$35.00
More Info
Reviews (77)
Filter reviews
52 results
Traveller rating
39
7
2
1
3
Traveller type
Time of year
LanguageEnglish
More languages
39
7
2
1
3
Show reviews that mention
All reviewssales executiveold quarterdriverenglishtravelvehiclevietnamtransfercustomswoman
FilterEnglish
Updating list...
1 - 10 of 52 reviews
Reviewed 1 week ago via mobile

It was, so far, the best service we had! Me and my fiancée arrived at the store to exchange money and we left with a chip, our trip set and a friend. Hana, the attendant, was extremely kind and careful. She helped us to understand...More

Thank Taíssa S
Reviewed 4 weeks ago

Visited Hanoi on a work trip, a pretty decent place with interesting historical landmarks and great food in general. My first experience to the capital was dampened by the mishandling of my luggage (see uploaded photo) at Noi Bai International Airport in June 2018. As...More

Thank kennethonitunes
Reviewed April 12, 2018

first of all, poor shopping experience: in comparison to duty free found elsewhere in the world, Hanoi airport is definitely not the case. In the waiting lounge, the shops are often poorly equipped. There are only some basic brands for wine and cigarettes, cosmetics and...More

Thank Karin L
Reviewed March 24, 2018

After a failed attempt at finding a reliable taxi outside the International airport (I had a sense I would be scammed), I went back into the arrivals hall and found the counter for Noi Bai Air Service and currency exchange. I paid 500000 Dong (about...More

1  Thank ExpatinIstanbul
Reviewed March 19, 2018 via mobile

Flew in from Sydney, Australia and after an uneventful flight landed at HAN airport. Signage was great, fast easy customs and immigration process - no paper work to fill out (did the online visa application two weeks before arrival) (make sure you spell everything exactly...More

Thank Paige S
Reviewed February 5, 2018 via mobile

We changed some money into Dong and ended up booking a return taxi with them. It cost us $40 return to The Old Quarter in a really nice car. The vehicle also had on board WiFi which was good. We were taken straight to our...More

2  Thank Jules W
Reviewed December 25, 2017 via mobile

This airport has a weird way of entering departure gate. You have to check before hand which Departure entrance to enter . If not, you might waste your que time.

Thank nicsg2015
Reviewed November 8, 2017

I have used this service for booking hotel in Hanoi. They have guided me to best places to go to in the city. I was booked in the heart of the city near the lake and souvenir shops. The booking is easy and considerably cheap.

Thank Magpile S
Reviewed July 24, 2017 via mobile

I flight VN18 from Paris to Hanoi, 11 hours flight and 1 hour waiting for my luggage on the belt. It is waste of my time!

Thank Nguyen M
Reviewed May 15, 2017

I had actually booked for a private transfer with a separate airport transfer company but no one showed up, even after we waited for an hour. That aside, out of frustration, I headed to the tourist counter and the lovely sales woman arranged for a...More

1  Thank Izzah F
View more reviews
Questions & Answers
Get quick answers from Noibai Air Service staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines