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Review Highlights
Excellent service

We were delayed at immigration for awhile, and the dispatcher kept in close contact with us. When... read more

Reviewed June 26, 2018
GoLongNow
,
Santa Rosa, CA
Smooth transfer

Booked Hanoi to hai phong transfer and our driver got us at 430am from the train to bring us to hai... read more

Reviewed November 24, 2017
Josh M
,
San Francisco, California
via mobile
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Traveller Overview
  • Excellent74%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible26%
11 Jul 2018
“Not reliable”
26 Jun 2018
“Excellent service”
About
Vietnam Transfer service provides private vehicle service in the most airports in Vietnam such as Hanoi airport, Hue, Danang, Hoi An, Nha trang,HCMC airports... Vehicles are modern, brandnew and experienced drivers. VTS is an official transporter...more
Suggested duration: More than 3 hours
Contact
Suite 801 Ha Thanh Plaza, Thai Thinh st, Dong Da district, Hanoi 10000, Vietnam
Website
+84 90 625 37 88
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Top Selling Tours & Activities in and around Hanoi
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Reviews (15)
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1 - 10 of 15 reviews
Reviewed July 11, 2018 via mobile

We had booked on internet transfer from Hanoi to hotel but no one there and no one picking up the phone nor replying to messages. We had to take another transport mean and i hv been fighting A LOT to be reumbursed. I do not...More

1  Thank JuliaT3384
Reviewed June 26, 2018

We were delayed at immigration for awhile, and the dispatcher kept in close contact with us. When we got through, our driver was still waiting for us. Courteous, reasonable door-to-door service. Would definitely use them again.

Thank GoLongNow
Reviewed November 24, 2017 via mobile

Booked Hanoi to hai phong transfer and our driver got us at 430am from the train to bring us to hai phong. Smooth ride and a nice car.More

Thank Josh M
Vietnam g, Guest Relations Manager at Vietnam Transfer Service, responded to this reviewResponded December 1, 2017

Hello Josh, Thank you for your reviews and email regarding our good car and experienced drivers. Yes, it is our driver's hospitality, even quite early or too late to pick up clients, they will be waiting for you. Before we go, we would re-connect so...More

Reviewed October 31, 2017

I had booked and paid via internet, money is gone, but no one came at the airport for the pick up, no replies on the phone, to the mails....NOT ACCEPTABLE! This is really a shame to behave with people like this.More

Thank JuliaT3384
Vietnam g, Guest Relations Manager at Vietnam Transfer Service, responded to this reviewResponded November 1, 2017

Hello Julia, Thank you for your kind support! We are very sorry for this inconvenience and did the refund as agreed. This is our fault and we had talked to our driver team for this serious problem for the better work in the future Again,...More

Reviewed October 22, 2016

Don`t pay in advance to this company. They don`t shoe up and just take your money. They say that they will come and pick you up, and you can call them several times, and they have different explanation every time.

1  Thank Levis S
Reviewed October 17, 2016 via mobile

Don't book with this travel agency! We were scammed! We ordered a transfor from Hanoi airport to Moc Chau for 80 dollars. We ordered on the website that we wanted to go to MOC Chau (NOT MAI Chau) and we called whit this service and...More

1  Thank Dien V
Vietnam g, Director of Sales at Vietnam Transfer Service, responded to this reviewResponded October 18, 2016

Hello Dien V, Thank you for your reviews and you are not a person I talked on phone and arranged the car to transfer from Hanoi airport to Mai Chau. We received the booking from Mr Yoram Verberg but could not reply, dute to mail...More

Reviewed October 4, 2016

I booked and paid for all of my Vietnam road transfers on-line from Australia, prior to leaving, using Vietnam Transfer Services. We had excellent drivers at each city. Great vehicles and excellent service by the company, especially when needed to address queries. Highly recommended and...More

Thank thefunstuff
Vietnam g, Guest Relations Manager at Vietnam Transfer Service, responded to this reviewResponded October 18, 2016

Hello Paul, Thank you for your great reviews. Yes, the location in Hanoi in the rush hour is terrible and even it is not allowed to enter your hotel sometimes due to traffic Jam. Again, thank you and hope to take an other chance to...More

Reviewed April 11, 2016 via mobile

Benjamin met us at our hotel and walked us around the old city of Hanoi as we stopped along the way to sample local cuisine. Fantastic experience, well off the beaten track, until finally couldn't eat any more and finished with an chicken egg coffee....More

Thank Steve M
Reviewed April 11, 2016 via mobile

Very reliable, cheap and efficient service. I used Vietnam Transfer for 3 return journeys whilst in Vietnam and they did not let me down once, always on time. Such a relief to have someone to meet you at the airport when you arrive. Easy online...More

Thank Nina B
Vietnam g, Public Relations Manager at Vietnam Transfer Service, responded to this reviewResponded September 28, 2016

Hello Nina, Thank you very much for travelling with us! It is our honor to be a friend in Hanoi to welcome you from Hanoi airport from the first sight, transfer to the city and visit our beautiful country. We hope that we will take...More

Reviewed April 10, 2016 via mobile

We prepaid for our Hanoi airport transfer to and from our hotel. Picking up at the airport wasn't too smoothly because our driver was waiting at a different exit. Wasn't his fault because the bulletin was wrong. Pick up at the hotel was much better....More

Thank Ivyanddavid
Vietnam g, Guest Relations Manager at Vietnam Transfer Service, responded to this reviewResponded September 28, 2016

Dear David, Thank you for your email and it is our high honor to welcome you and arrange our vehicle to transfer. Yes, Hanoi airport is always crowded and the flight information often changes the exit without notice and there are different entrances for local...More

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Questions & Answers
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pennynd0ug
April 18, 2017|
Answer
Response from Glory s |
Hello, yes we do. pls droff us an email so we can arrange the tour for you. We own a fleet of vehicles at special offer so we can send you best offer best regards
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