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The Ritz-Carlton Spa

1 Austin Road West | International Commerce Centre,, Hong Kong, China
+852 2263 2040
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Review Highlights
Fantastic couple spa treatment!

We came for the "private luxury retreat with a view" couple spa experience with 120 minutes of... read more

Reviewed 2 weeks ago
foreignertom
,
Hong Kong, China
Most enjoyable spa experience

Nice view, caring and professional staff, excellent service. The Ritz-Carlton Spa had given me and... read more

Reviewed 2 April 2018
cblue_mm
,
Hong Kong, China
via mobile
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Soaring above the island of Kowloon and overlooking Victoria Harbour, The Ritz-Carlton Spa, Hong Kong redefines luxury and indulgence. Featuring nine lavish treatment rooms and two couples' suites, our idyllic hotel spa boasts floor-to-ceiling windows with panoramic views of Hong Kong, and is perfect for spa celebrations. Pamper yourself with one of our soothing, restorative facial treatments, incorporating traditional Asian therapeutic healing methods. Smooth and exfoliate your skin with a lava shell body treatment, or join your partner in the private couples' suite for a relaxing therapeutic Hong Kong massage as part of a romantic spa getaway.
  • Excellent79%
  • Very good12%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
Open Now
Hours
Hours Today: 9:00 a.m. - 11:00 p.m.
Suggested Duration: 2-3 hours
LOCATION
1 Austin Road West | International Commerce Centre,, Hong Kong, China
CONTACT
Website
+852 2263 2040
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"the club lounge"
in 3 reviews
"amazing massage"
in 3 reviews
"facial treatment"
in 3 reviews
"oriental massage"
in 2 reviews
"deep tissue"
in 2 reviews
"relaxing massage"
in 2 reviews
"amazing experience"
in 4 reviews
"victoria harbour"
in 4 reviews
"therapist"
in 12 reviews
"extractions"
in 2 reviews
"card"
in 4 reviews
"skills"
in 2 reviews
"height"
in 3 reviews
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1 - 10 of 65 reviews

Reviewed 2 weeks ago

We came for the "private luxury retreat with a view" couple spa experience with 120 minutes of massage as a celebration for my girlfriend's birthday. It was an absolutely fantastic experience -- we started with a private jacuzzi overlooking Hong Kong from 100 floors high...More

Thank foreignertom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

Nice view, caring and professional staff, excellent service. The Ritz-Carlton Spa had given me and my husband the most unforgettable and enjoyable spa experience on our birthday. Thank you Would definitely come and visit again!More

1  Thank cblue_mm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothy W, Manager at The Ritz-Carlton Spa, responded to this reviewResponded April 6, 2018

Dear cblu_mm, Thank you for taking the time to share your experience on TripAdvisor and choosing our spa to celebrate yourself and your husband's birthday. I am glad to hear that you enjoyed the spa experience. Our Ladies and Gentlemen look forward to welcoming you...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018

The Spa treatment was given to me by my son for my birthday & retirement gift. The staff at the SPA was amazing & the service was excellent. To have a spa meal served to you next to the swimming pool with a view of...More

Thank Maui_Girl1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed March 31, 2018 via mobile

It’s my first visit ESPA but it didn’t surprise me at all. Therapist has no consistency of what she does. And there isn’t tempo of SPA skills. While my therapist told me the treatment has done with her all of a sudden voice does scares...More

Thank edithlee0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothy W, Manager at The Ritz-Carlton Spa, responded to this reviewResponded April 2, 2018

Dear Edithlee0121, Thank you for taking the time to share your valuable feedback on TripAdvisor. Please rest assured that your comments are taken very seriously and have been reviewed with the concerned Ladies & Gentlemen. We look forward to welcoming you back in near future!...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018 via mobile

Great view, great hospitality and comfortable private suite. We tried hot stone massage and facial treatment and we felt so relaxed and refreshed. We appreciated how caring the staff and how professional the service were. Wonderful time here.More

Thank maymeiw2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothy W, Manager at The Ritz-Carlton Spa, responded to this reviewResponded March 28, 2018

Dear Joliday1, Thank you very much for sharing your wonderful experience with us. Rest assured I will share your kind words and comments to Jessie and the Spa team! I am pleased to hear that our service had met your expectation, and Our Ladies and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018

What a fabulous location! We used the pool at the hotel as well as the spa and the views were amazing. on a clear day, they are the best in HK. Jessie and her team looked after us extremely well, spoiling us on our birthdays.

Thank Joliday1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 10, 2017 via mobile

I had an amazing massage. I loved the ambiance and the service by the staff was incredible. My treatment was worth the money. I took a 50 minutes massage and paid 1400 Hong Kong dollars. I paid an additional 250 for access to the pool...More

1  Thank Jonas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothy W, Manager at The Ritz-Carlton Spa, responded to this reviewResponded December 11, 2017

Dear Jonas R, Thankyou very much taking time to share your amazing experience received from our Spa. It is with pleasure to read that you enjoyed our facilities and excellent service from our Ladies & Gentlemen. Our Ladies and Gentlemen look forward to welcoming you...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 6, 2017 via mobile

I always love the spa treatment at Ritz-Carlton and I am a frequent visitor. However, I found that their service standard is deteriorating and I am so disappointed. First of all, the relaxation lounge service was not attentive at all. No hot tea, no refilling...More

1  Thank Harriet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton Spa, responded to this reviewResponded December 6, 2017

Dear Ms. Harriet W, Thank you for your patronage in The Ritz-Carlton Spa, Hong Kong and sharing your review with us. I was disappointed to read that the Spa service and treatment were not up to satisfactions. Please accept my deepest and sincere apologies for...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 12, 2017 via mobile

Yes, It’s worth it. Pursue the spa menu and if something looks good to you, and your budget agrees, you’ll be satisfied. Note that you are in a facility that is higher off the ground than the World Trade Center- so if the weather forecast...More

2  Thank Justin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothy W, Manager at The Ritz-Carlton Spa, responded to this reviewResponded November 15, 2017

Dear Justin D, Thank you very much for the five star review and taking the time to share your moments on TripAdvisor. I am pleased to know that you enjoyed the spa experience and facilities. Our Ladies and Gentlemen look forward to welcoming you back...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 5, 2017

I had a wonderful time at the Ritz Carlton Spa - from beginning to end, I was made to feel incredibly welcome and comfortable. I was gifted the Relaxation Massage for my birthday and with that came the use of the luxurious relaxation room with...More

1  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothy W, Manager at The Ritz-Carlton Spa, responded to this reviewResponded November 8, 2017

Dear Chris B, Thank you very much for the five star review and taking the time to share your great experience on TripAdvisor. It gives me much pride and joy reading your generous compliments on the service received. I will share with my team for...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Sherwyn K
March 13, 2017|
AnswerShow all 4 answers
Response from Pierre P | Property representative |
Dear Sherwyn K, greetings from The Ritz-Carlton, Hong Kong and thank you for your message. Our hotel facilities are open for all in house guests regardless of gender. For further enquires, please do not hesitate to contact... More
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