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Bintan Resort Ferries

50 Tanah Merah Ferry Road Tanah Merah Ferry Terminal, Singapore 498833, Singapore
+65 6542 4369
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Review Highlights
Emerald Class = Singapore lounge OK, Bintan lounge TERRIBLE

My husband and I bought Emerald Class tickets as we were on a business trip to Bintan. The lounge... read more

Reviewed 4 days ago
Liyana S
,
Singapore, Singapore
Emerald class

This was a delayed review. I am paranoid when it comes to travelling especially with my 3 and 8... read more

Reviewed 6 days ago
Deefaianz D
via mobile
Read all 153 reviews
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Overview
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Bintan Resort Ferries is a ferry operator with regular ferry services between Singapore (Tanah Merah Ferry Terminal) & Bintan (Bandar Bentan Telani Terminal) in Riau Island, Indonesia. Our fleets of catamarans are fully certified according to marine safety standards and equiped with high tech navigation and engineering monitoring & stability features thus allowing a smoother ride at sea.Apart from Economy Class, passengers can experience our premium service on Emerald Class and enjoy a suite of privileges including use of Emerald Lounge.
  • Excellent25%
  • Very good50%
  • Average20%
  • Poor4%
  • Terrible1%
Travellers talk about
“emerald class” (40 reviews)
“economy class” (12 reviews)
“ferry ride” (6 reviews)
LOCATION
50 Tanah Merah Ferry Road Tanah Merah Ferry Terminal, Singapore 498833, Singapore

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Write a ReviewReviews (153)
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1 - 10 of 99 reviews

Reviewed 4 days ago

My husband and I bought Emerald Class tickets as we were on a business trip to Bintan. The lounge in Singapore was great - clean, had wifi, coffee, tea, biscuits and we felt that was worth it. However, the Bintan side was terrible. When we...More

Thank Liyana S
Reviewed 6 days ago via mobile

This was a delayed review. I am paranoid when it comes to travelling especially with my 3 and 8 year olds. I found out about the emerald class quite last minute via my friend and quickly ask my travel agent to upgrade for us. It...More

Thank Deefaianz D
Reviewed 1 week ago

I wasn't sure if paying nearly double for Emerald class would be worth it. Given it's only a 45 min journey the seats in economy class looked decent. The main advantage of Emerald class seems to be the lounge access and the boarding and exiting...More

Thank Bradjabraham
Reviewed 21 October 2017 via mobile

The ferry was easy and fast. Well manned. A great way to get from Singapore to club med. There is food onboard but you need to pay for it in Indonesian Rupiah or credit card.

Thank Liane C
Reviewed 31 August 2017

Emerald class means you have the better seats on the top floor of the boat, you can use the lounges in the ferry terminals and you move through the terminals quicker at boarding and dis-embanking.

Thank Steveruthcox
Reviewed 17 August 2017 via mobile

The customer service was really good, they replied promptly and offered to change booking when needed. The actual ferry terminal at Singapore and Indonesia is quite basic and a bit outdated, the toilets were filthy. There is adequate services available, nothing more than essentials. The...More

1  Thank julesvj
Reviewed 28 July 2017

Reliable, comfortable and punctual. Both ways the ferry departed on time with milliseconds precision.

Thank Dejan D
Reviewed 16 July 2017 via mobile

Quick, smooth and efficient. Fantastic service from Bintan to Singapore , you collect your boarding pass, present it to the counter, your luggages will be checked in for you, proceed to have priority queue to have your passport stamped, head straight to the lounge to...More

Thank Jamie L
Reviewed 12 July 2017 via mobile

One should try the Emerald Class. Priority Q for ticket collection/ check in. Access to the lounge. Free cold/hot drinks except for beer. Lounge in Singapore is better than the one in Bintan. From Singapore: - No priority queue for immigration clearance. - Last to...More

2  Thank Suyuien Y
Reviewed 5 July 2017 via mobile

Ferry is clean and seat are quite comfortable. On time departure. Staff friendly and all safety on boarding are well organised.

Thank CHIN YANG C
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Questions & Answers
bjory
29 October 2017|
Answer
Response from Liane C | Reviewed this property |
Sit at the back of the ferry and it’s a big enough boat that unless every boat effects you you won’t notice it
0
Votes
Pramod A
19 August 2017|
Answer
Response from julesvj | Reviewed this property |
There is definitely access from the terminals to the actual boat, however we then went up steps onto ferry, However I would think they could arrange access. Email Bintan Ferries customer service, they had very good response... More
0
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