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Address: 50 Tanah Merah Ferry Road Tanah Merah Ferry Terminal, Singapore 498833, Singapore
Phone Number:
+65 6542 4369

Bintan Resort Ferries is a ferry operator with regular ferry services...

Bintan Resort Ferries is a ferry operator with regular ferry services between Singapore (Tanah Merah Ferry Terminal) & Bintan (Bandar Bentan Telani Terminal) in Riau Island, Indonesia. Our fleets of catamarans are fully certified according to marine safety standards and equiped with high tech navigation and engineering monitoring & stability features thus allowing a smoother ride at sea.Apart from Economy Class, passengers can experience our premium service on Emerald Class and enjoy a suite of privileges including use of Emerald Lounge.

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TripAdvisor Reviewer Highlights

Read all 124 reviews
Visitor rating
  • 25
  • 41
    Very good
  • 6
  • 6
  • 2
First ferry ride

Very nice experience. We chose emerald class and it was very comfortable. Very happy with the service!

4 of 5 bubblesReviewed yesterday
West Palm Beach, Florida
via mobile

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124 Reviews from our TripAdvisor Community

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Showing 80: English reviews
West Palm Beach, Florida
Level Contributor
36 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed yesterday NEW via mobile

Very nice experience. We chose emerald class and it was very comfortable. Very happy with the service!

Thank RosieJP
Level Contributor
21 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Have taken this ferry many times through the years. Didn't find anything special about them except that they are very expensive. This year, we travelled with our aged parent in a wheelchair. The staff helped to lift her up and down the stairs & ramps where necessarily. On 27 Jan, from SIN-Bintan, our ferry trip was particularly unpleasant. The sea... More 

Thank fantastic33
Singapore, Singapore
Level Contributor
120 reviews
85 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 2 January 2017

Singapore to Bintan: We took the 2:00 PM departure. The ferry is fine. Equip with life jackets & life rafts. But the 45 minutes transport is boring. Nothing to inside. You can't even look outside as the windows are "tinted/printed". Passenger are not allowed to roam outside (alfresco). We've just sit there and sleep. Bintan to Singapore: We got the... More 

Thank AGMB5
Singapore, Singapore
Level Contributor
36 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 28 December 2016 via mobile

I visited Bintan a year ago, November 2015, and I forgot to review the service of Bintan Resort Ferries. So here it is: This had been my first time riding a ferry so I was a bit apprehensive and a bit anxious on being inside one. As it was my first time, I opted for an upgrade to an Emerald... More 

1 Thank ChenzelMae
Singapore, Singapore
Level Contributor
33 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 December 2016 via mobile

If you are travelling with young children and elderly, this is the one for you. I'm thankful for: * comfortable waiting area at Emerald Lounge * priority check-in including baggage check-in * assigned seats * priority boarding and disembarkation * fast immigration clearance at Bintan to Singapore * buggy ride from Tanah Merah Terminal to Jetty and fro (for return... More 

Thank juleskarz
Brighton, United Kingdom
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 November 2016 via mobile

We used the Emerald class service. All very nice and easy. A great way to start your island visit experience Lovely staff

Thank Dontuaca
Chennai (Madras), India
Level Contributor
36 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 30 October 2016 via mobile

Despite of the ease to travel to, and the nice location, I cannot say that Bintan lagoon Resort impressed me. Stinking old and damp rooms, unavailability of promised complimentary activities and slowest possible service staff makes it difficult to like this place. The only decent activity for kids required cocks to be worn which was nowhere mentioned while booking and... More 

Thank Amvar11
Manila, Philippines
Level Contributor
110 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 9 October 2016

This is where you will go when you plan to go to Bintan, Indonesia from Singapore. Went there right after arriving from Changi International Airport. The station I think, has minimal store where you can purchase food while waiting for our trip.

Thank Gorgeousdb
Level Contributor
181 reviews
103 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 18 September 2016

Just pay 25 Hkd more per sector, you have a sofa seating area to have a rest. Wifi to get online, television, coffee, tea and juice. Ex- Bintan, can even do the immigration stamp at the lounge. Very convenient.

1 Thank 954hungg
Melbourne, Australia
Level Contributor
260 reviews
62 attraction reviews
common_n_attraction_reviews_1bd8 130 helpful votes
2 of 5 bubbles Reviewed 17 September 2016 via mobile

The ferry itself was fine and we travelled emerald class which is worth it. I had a brand new and expensive suitcase. When we arrived back in Singapore they had smashed the lock open (TSA approved lock) and in doing so had smashed and ripped off the zippers for both the main Ng section and the front pocket. I was... More 

Thank adventuregirl1968

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?