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Inca Rail

Closes in 14 min: 7:00 a.m. - 10:00 p.m.
Open today: 7:00 a.m. - 10:00 p.m.
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More Information
1,123
All photos (1,123)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent50%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“aguas calientes”(258 reviews)
“executive class”(67 reviews)
“train ride”(184 reviews)
About
Experience a unique way to travel to Machu Picchu, exploring the Andean landscape like never before with wider and taller panoramic windows and an observation outdoor carriage including a bar. The only train in Peru with an entertainment app on...more
Closes in 14 min
Hours Today: 7:00 a.m. - 10:00 p.m.
See all hours
Suggested duration: 2-3 hours
Contact
Cusco, Peru
Website
+51 84 581860
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Reviews (8,438)
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2,486 results
Traveller rating
1,130
799
321
139
97
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LanguageEnglish
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1,130
799
321
139
97
Show reviews that mention
All reviews aguas calientes executive class train ride machu picchu boarding process ticket office nice trip train service small snack comfortable seats return journey fashion show sacred valley tickets wagon poroy carriage
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1 - 10 of 2,486 reviews
Reviewed today

We had a great train ride with good food and drinks, and the views were amazing. But, it is not cheap and you pay a lot for this train ride.

Review collected in partnership with this attraction
Date of experience: November 2018
Thank sanschutz
Reviewed today

We had a great experience on the train to Machu Piccu. It was clean, pleasant, and gave us great views of the mountains.

Date of experience: November 2018
Thank 707lynne
Reviewed yesterday via mobile

Inca Rail is the cheapest option for a train ride to Machu Picchu so I had fairly low expectations, but I was pleasantly surprised. Simple food and beverages were provided en route by friendly staff. The train was comfortable, with nice large windows (including the...More

Date of experience: December 2018
Thank Miguel B
Reviewed 2 days ago

In fact, I was worried when I tried to purchase tickets on the Incarail website. Peru's Internet situation was worrisome, and the other was the situation in which it asked for tickets without any explanation. But all this was unfounded. The ticketing system on the...More

Review collected in partnership with this attraction
Date of experience: December 2018
Thank Voyage32675260244
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded yesterday

Dear Voyage32675260244, We appreciate the time that you took to write this comment from your latest experience. It is very important for us your opinion. We will share your feedback with our management team to ensure take into consideration for the future, you have mention...More

Reviewed 2 days ago

Overall good experience..the staff at the ticketing office was not all that courteous..rest was fineMore

Review collected in partnership with this attraction
Date of experience: December 2018
Thank RohitP1801
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 2 days ago

"Dear , Thank you for taking the time to share your experience. We are happy to know that you enjoyed your trip aboard our trains. We are glad to know that you enjoyed our service, We are sure you took good photos! Hope you can...More

Reviewed 4 days ago

Inca Rail customer service was fine. Train and bus ride conformable. However The lady that booked our trip to Aguas Calientes forgot to tell us there was no bus to take us back to Cusco the night of our return. We were booked on a...More

Review collected in partnership with this attraction
Date of experience: November 2018
Thank cast0122
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 4 days ago

Dear Dream41770208226, Thank you very much for taking the time to share your experience on board our trains. We also appreciate your suggestions that will help us improve, and offer a better service to our passengers every day. We hope that your visit to the...More

Reviewed 5 days ago via mobile

Service was nice, very punctual, clean and the staff was very helpful and kind. They have special offer during the year and special prices for students!More

Date of experience: January 2018
Thank stephsellis
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 4 days ago

Dear Stephsellis, We appreciate the time you have taken to write this positive feedback about your experience with us, many thanks for share it. We are glad that we were able to provide you a beautiful experience and that you enjoyed your time in our...More

Reviewed 5 days ago

Great transportation through the mountains and to complete your tour, just about the only way to Machu Picchu. Beautiful vistas.More

Date of experience: November 2018
Thank Thomas V
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 4 days ago

Dear Thomas V, We appreciate the time you have taken to wright this positive feedback about your experience on board. It is truly a pleasure for us to know that you specially enjoyed the experience in our trains. We are sure you took good photos!...More

Reviewed 5 days ago

Both trains were on time. Took the 360 degrees there and the voyager back as it was dark by then. Fantastic journey.More

Review collected in partnership with this attraction
Date of experience: November 2018
Thank jadab0
Inca R, Director de Relaciones Públicas at Inca Rail, responded to this reviewResponded 4 days ago

Dear jadab0, Dear , Thanks for your comments about your last trip on board. We are glad to know that we were able to provide you a beautiful experience and that you enjoyed your time in our train. We are also pleased that everything was...More

Reviewed 6 days ago

This was a wonderful experience. We took at AAA tour and was able to get the glass roof train, so views all around. On the way back there was entertainment. The restrooms were clean and the food was yummy. It stops right at the marketplace...More

Date of experience: November 2018
Thank Jraejen
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 5 days ago

Dear Jraejen, Thank you very much for taking the time to share your experience on board our trains. We also appreciate your suggestions that will help other passengers every day. We are happy to know that you have enjoyed your trip with us We hope...More

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Questions & Answers
Ask a question
ViolaPalmer
November 14, 2018|
AnswerShow all 10 answers
Response from 968jaswinderd | Reviewed this property |
I don't know the answer, We did not use this service.
0
Votes
Úgl G
September 10, 2018|
AnswerShow all 8 answers
Response from Inca R | Property representative |
Dear Úgl G, The ticket entitles the passenger to carry only hand luggage (backpack, bag or briefcase) weighing not more than 8 kg/17lb on the train and with a maximum measurement of 62 linear inches/157 cm. (height + length... More
0
Votes
Google Translation
Miamibeli
April 21, 2018|
Answer
Response from DianneM92 | Reviewed this property |
Hi there, we just returned from a Peru trip and used Inca Rail for both the Olly to MP & MP to Cusco routes. We loved the Vistadome (our 2nd time on it) but really regretted using the bus service portion. The train loads on... More
0
Votes