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PeruRail

Av. Pachacuteq s/n | Distrito de Wanchaq, Cusco 5184, Peru
+51 84 581414
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Review Highlights
Great experience

When we booked months ago, it was the Perurail Andean Experience but as from4 May, I was taken over... read more

Reviewed 5 days ago
Tony W
via mobile
Their online payment platform is faultuy

Apparently you have to be VERY careful when buying online! My Paypal was charged and no tickets... read more

Reviewed 1 week ago
To B
Read all 1,907 reviews
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Overview
  • Excellent61%
  • Very good21%
  • Average8%
  • Poor3%
  • Terrible4%
Travellers talk about
“peru rail” (68 reviews)
“fashion show” (20 reviews)
LOCATION
Av. Pachacuteq s/n | Distrito de Wanchaq, Cusco 5184, Peru
CONTACT
Website
+51 84 581414

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Reviews (1,907)
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1 - 10 of 1,907 reviews

Reviewed 5 days ago via mobile

When we booked months ago, it was the Perurail Andean Experience but as from4 May, I was taken over by Belmond. They have transformed the trains for the better. As they were only in their second week of operation, there were some teething problems, understandably...More

1  Thank Tony W
Reviewed 1 week ago

Apparently you have to be VERY careful when buying online! My Paypal was charged and no tickets were issued. When I called (because they didn't reply mi emails) and after waiting on the line for like 10 minutes.... They tell me that they will refund...More

Thank To B
Reviewed 1 week ago via mobile

PeruRail now owes me over $800 due to charges that "failed" to generate tickets on their site. They have no record of the tickets or charges but have extracted payments from my account and are refusing to take calls regarding refunds!! I finally received an...More

1  Thank Erin W
Reviewed 1 week ago

Traveling to and from Aguas Calientes arranged by the trekking company we signed up with and they set up the whole thing. All we needed was show up at the right car at the right time. I have to say that traveling via the Peru...More

Thank ToniLuvsScuba
Reviewed 1 week ago via mobile

They sure know how to cheat the tourists! It was a nice train but we were too exhausted from hiking to enjoy it.

Thank Lauren H
Reviewed 2 weeks ago

My nephew engaged in a conversation with Alfredo ( an employee) as we all waited for the train at the Poroy Station to start our adventure. Much to our surprise, he guided the 6 of us to the end car for our trip to Aguas....More

Thank chinajew
Reviewed 2 weeks ago

We took the train to Macchu Picchu. The way there was calm with great views. On the way back, there were a number of folks that had just completed a four-day trek, and along with it, a number of drinks. We would like to compliment...More

Thank Shannon G
Reviewed 2 weeks ago

I tried purchasing tickets for the Vistadome train during their Cyber Days sale and my Visa was denied. I received an email saying a representative, Daniel Calderon, would follow up within 48 hours. I waited for 48 hours and never received a response. I emailed...More

Thank garfiellos
Reviewed 3 weeks ago

Traveling by train from Cuzco to Puno is best done via the train, not by a bus. The Perurail service provides a much more comfortable, relaxing and enjoyable way to travel. You can sit back, enjoy the view, stretch your legs and have lunch on...More

Review collected in partnership with this attraction
1  Thank Jeremy C
Reviewed 3 weeks ago

One of the best rides ever! I can't think of a better way to see the highlands of Peru, it was breathtaking. Along the way great photo opportunities of llamas, alpacas, vicuña, cows, sheep. Colorful, friendly people in small towns. Gourmet lunch and snacks. We...More

Review collected in partnership with this attraction
Thank KIm777hunt
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Questions & AnswersAsk a question
redrose12K
I purchase a roundtrip ticket from Ollantaytambo to Machu Picchu. The payment said declined on your site. When I check my credit card statement you did charge my card. What do I do now? I have no train ticket and you guys charge my card 147.00USD?
22 April 2017|
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Steve P
We will be traveling from Cuzco to Aguas Calientes. We'd like to get off the train in Ollantantaybo to see some sites there, and to get back on another train later on the same day to continue to Aguas Calientes. Can we do that on one through ticket, or must we purchase a separate ticket from Ollantantaybo to Aguas Calientes?
3 January 2017|
Answer Show all 10 answers
Response from Rafael C | Reviewed this property |
Given most seats are reserved, I'd presume you'd need to buy the Cusco-O, then O-Aguas Calientes with specific times. Of course, the definitive response would come from PeruRail representatives.
1
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Erika C
Am I able to purchase tickets for a trip in March 2017?
11 June 2016|
Answer Show all 5 answers
Response from Jose P | Reviewed this property |
Si claro Ingresa a la pagina web de boletomachupicchu
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