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Review Highlights
Awful in so many ways

Delayed departure on Kuang Si day trip after booking with rude receptionist. No communication from... read more

Reviewed 14 June 2017
Kathryn Y
via mobile
Enjoyable experience!

We had joined for few private tours to different places with Jewels Tours while in Luang Prabang... read more

Reviewed 18 April 2017
Dan2how
,
Singapore, Singapore
Read all 78 reviews
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Overview
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Tour Agency providing full services including Adventure and Cultural Tours in Laos. With English speaking Guides new Mini Vans and years of experience, we are the best choice in Luangprabang to cover all your needs.
  • Excellent45%
  • Very good15%
  • Average1%
  • Poor20%
  • Terrible19%
Travellers talk about
“day trip” (11 reviews)
“the river” (12 reviews)
LOCATION
Luang Prabang, Laos
CONTACT
+856 71 253 910
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Reviews (78)
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1 - 10 of 65 reviews

Reviewed 14 June 2017 via mobile

Delayed departure on Kuang Si day trip after booking with rude receptionist. No communication from reception staff. The driver drove like a maniac and came inches away from 3 accidents speeding around blind curves. On the way back, driver was more than 15 minutes late...More

1  Thank Kathryn Y
Phaivanh J, Manager at Jewel Travel Laos - Day Tours, responded to this reviewResponded 15 June 2017

Dear Sir, We all JTL Team, thank you very much for your time writing in review, we are sorry for your waiting time 15 minute for driver to pick up and drive back, due to the share public transportation to Kuang si waterfall and also...More

Reviewed 18 April 2017

We had joined for few private tours to different places with Jewels Tours while in Luang Prabang and the experience were enjoyable. The owner, Mr Phai is a very experience and knowledgeable guide. He can speak very good English. Mr Phai had driven us to...More

Thank Dan2how
Reviewed 22 March 2017 via mobile

We went on a day trip to visit 3 hilltribes with Jewel travel. I was a bit hesitant at first thinking it might be touristy visits to buy products rather than the cultural experience I sought but Suk, our driver and guide, was fantastic. He...More

Thank twadcan
Reviewed 10 February 2017

We did the two day trip, with trekking the first day and kayaking the second day. We loved the first day - walking through the jungle and several small villages, ending in the homestay in a somewhat bigger village. The second day I think was...More

Thank wazoozaw
phaivanh p, Owner at Jewel Travel Laos - Day Tours, responded to this reviewResponded 13 February 2017

Thank you for your kind comments and taking the time to write a review of your tour with us. We are happy that you enjoyed your experience in the villages of Laos and will take away good memories of your visit to Luangprabang.

Reviewed 1 February 2017

Phai, our guide for the day, was very knowledgeable on the history and culture of Laos and its people. His English was excellent and it was a pleasure to be in his company. He is also a very good driver - very necessary on the...More

Thank Kate G
phaivanh p, Owner at Jewel Travel Laos - Day Tours, responded to this reviewResponded 13 February 2017

Thank you very much for your kind comments. I am very happy that you enjoyed your tour and that you leave Luangprabang with fond memories of your visit. Enjoy the rest of your visit to Laos and we hope that you will return again someday...More

Reviewed 23 November 2016

I’m a fairly experienced traveller therefore realise there can be a bit of poetic license with some tour descriptions, but this company take the biscuit!! Our pick up was over an hour, with very little apology which was not a good start! The tour advertised...More

Thank Andrew M
Reviewed 30 October 2016

I am writing specifically about Jewel Travel in Nong Khiaw. We did a day trek with them, and although the area is beautiful, our experience was much less beautiful. We were promised everything at the shop. However we started late, the guide spoke no english...More

Thank _smq60009
Reviewed 24 October 2016

We booked and paid for rock climbing with Jewel travel. When we arrived there, the rock climbing equipment was rusty and damaged. As a rock climber I know what to look for, and their equipment was not safe. We told them as much, and that...More

1  Thank bcgirlabroad
phaivanh p, Owner at Jewel Travel Laos - Day Tours, responded to this reviewResponded 27 October 2016

We are sorry that you were not satisfied with our services but unfortunately you did not mention in your review that, at the last minute, you had canceled the first rock climbing trip because you had said you were sick. Transport, food and guide were...More

Reviewed 23 September 2016 via mobile

We booked one tour and went back the next day to book another. Staff are amazing, the tour is even better. Great English speaking tour guide who is really friendly and interactive. Cannot recommend enough!!!!

Thank trippytravelleerr
Reviewed 23 July 2016 via mobile

This company offers great day trips! First day we took a private boat along the Mekong to see the Buddha caves. The next day we did a mountain biking tour which took us across the river through beautiful rice paddy fields, mountains and villages. The...More

Thank Valerie V
phaivanh p, Owner at Jewel Travel Laos - Day Tours, responded to this reviewResponded 25 July 2016

Thank you for your kind comments about your recent experience with us. We try hard to please all our Guests and give them an experience to remember and so it is always nice to know that we achieved our aim. There is some wonderful scenery...More

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