Dear lana, I am sorry to hear that your experience did not meet your expectations, we accept it with respect and professionalism. The guide agreed to make not only one but more stops on the tour (they were not included), if you had hired a regular driver, this would not have been possible. The guides at the coffee farm were not happy with your attitude, because in one hour of tour, you only paid attention for 10 minutes and went straight to the house to brew your own coffee (seems made up, but please text us if this is wrong) without any respect for the privacy and time of our guide. Another person from your group wrote us (Bernie) to thank us for our time, patience and disposition with you, but sometimes we have clients who think that just because they booked a private tour, it gives them the right to treat us like servants and dispose of our time, please note that the tour lasted almost 11 hours, you even took your shoes off and put your feet
up on the car dashboard, what else did you want from our guide? I am glad that even when you did not show any consideration, respect nor interest for our tour, you still highlight the guide's politeness and education, and to every customer who reads this: that is what defines us: even when we feel the customer is not right, we still go the extra mile to ensure you have an unforgettable experience. Thanks for the review, and next time you might clarify which information was not accurate so we can reply with arguments and accuracy.
Daniel, Camilo, Cesar, Juan & Mauricio...