Hard Rock Casino

Hard Rock Casino, Atlantic City: Address, Phone Number, Hard Rock Casino Reviews: 4/5

Hard Rock Casino
4
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4.0
407 reviews
Excellent
205
Very good
115
Average
42
Poor
23
Terrible
22

Harry & Tamaura Scheeler
Concord, NC364 contributions
Great atmosphere
May 2021
We were staying at another casino hotel but stopped at the Hard Rock to get a White House sub. The high-energy atmosphere here was very apparent compared to the hotel we stayed at. The casino where we stayed was very dead on the gaming floors. The Hard Rock on the other hand was hopping with excitement and very busy. The casino is also very convenient to the Steel Pier which is across from the casinos Boardwalk entrance. The next time we come to Atlantic City I will definitely return here.
Written May 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Concordcouple2020: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We're delighted to see that you enjoyed your time with us and the vibe around property. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with Management so they are aware of your kind words and happy experiences. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ABEEZ123
5 contributions
Beware
Apr. 2021
I wish I could give zero stars. I've stayed at other hard rock resorts, and this was by far the worst experience. Everything seemed like a scam from the moment the room was booked.

It all started on the website. I put the correct dates in the website. Got the proper rates and everything for the Saturday rates. Upon checkout and being billed, mysteriously the itinerary was changed to a Friday night. I immediately called the reservation line and was told it can not be canceled because today is Friday. I would have to pay the room rate plus taxes and penalties to cancel. I immediately escalated this situation to a supervisor, and explained the situation again to him. He told me the system must of glitched. But to cancel you must pay one night rate plus tax and penalties I had to threaten him that I would dispute the charges with AMEX. Somehow he reassured me that he would switch the itinerary for the proper dates. He said expect a confirmation email within 15 minutes.

Three hours passed. No email. So I decide to call the reservation line again. The only reservation that was found was the original one that was for a Friday checkin. It's now Friday evening. Didn't even board my flight back to state side. I was irate, and escalated straight to a supervisor. This time I got a supervisor that understands. Her name is DJA. She basically got everything straighten out and gave me confidence to stay at this resort.

Upon arriving, I had my reward card out as I pulled in the parking garage. The garage attendant said give me $10. I replied " I thought parking is free for guest and reward members". She peplued if you wanna get in, give me $10. Her name is Danielle. I give her $10 and she gives me a receipt. Take that to the front desk. Give it to them when you check in. As I checked in, I notified the check in attendant of the recipient. She then gave me a card for free parking. I said how is it free if I paid for it already. She just shrugged her shoulders as if she didn't care.

The hotel looked pretty clean. The safe and sound crew didn't seem interested in people being safe and sound. It's there just fir show. Most people wasn't even monitored while going thru the temp check zones. They were having their own personal conversations. They also had them on elevators so you wouldn't have to touch buttons or anything like that. But what good is that if you overpack them elevators. What happen to distancing.

Overall, I feel like this place is a big scam, especially during this pandemic. But hey, if you feel like being strong armed for your money that you're willing to spend go here. I'll probably not return. Not to this one at least.
Written April 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear ABEEZ123: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We sincerely apologize that your visit didn’t meet your expectations. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. We welcome the opportunity to speak with you directly in more detail regarding your experience. Should you wish to speak with us, please reach out with your contact information and we’ll happily be in touch!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lebonvoyageur
Brooklyn, NY154 contributions
The only place we liked in AC
Mar. 2021
Super clean, everyone in masks, the have dividers between the slots and tables. Drinks came fast and the slots seemed loose, what more do you want in a casino? It was pretty nice for AC.
Written April 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear lebonvoyageur718: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We're delighted to see that you enjoyed your time with us. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ZOPILOTE LECHE
5 contributions
Hard Rock Welcomes Only Losers!!
Feb. 2021
Hard Rock Casino is notorious for banning winning players!!

Don't waste your money on their loyalty programs, because if you win, you are banned.
Written March 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear zopilote_leche: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We're concerned to hear that your recent visits have fallen short of your hopes and expectations. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please know that we've shared your review with our Management Team so they are aware of your thoughts and experiences.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

waayback
Lake Ronkonkoma, NY118 contributions
NO tables under $25
Dec. 2020
Stop this insanity ..I know the days of $5 tables dont exist , but $25 minimal tables?? How the hell can that be?
Written March 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear waayback: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We regret to read of your disappointment with our table minimums. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with our Table Games Management team so they are aware of your thoughts and experiences. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Carl D
1 contribution
Stay away
There are better options in AC. I am an X card player at Hard Rock. They changed VERY much. When they first opened they were very nice. They treated the players very nice. Lately , they do not care a little bit about the players. They are rude. I played at ever casino in AC and been to Vegas many times. I never seen a casino treat players like they do at HR. Has not always been that way but stay away. Ocean is very nice from what I have seen. That will be my new go to place
Written February 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Carl: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We're concerned to hear that your recent visits have fallen short of your hopes and expectations. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please know that we've shared your review with your Host and asked that they reach out to you directly to discuss your experiences
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Donte J
Philadelphia, PA2 contributions
Security Allowed Someone To Take My Belongings Outta My Room
Feb. 2021 • Solo
Called hotel asked to speak to security because somebody stole my key card to my room, asked them to dis-activate the key til I get there, they said they would & have security go to my room, & told me they found a person in my room & would obtain them to I got back to the hotel, which I was 5 mins away from, by time I got there, & the head of security walked me up, they said they let the person go, & when I get in room very valuable items where missing, they said let them do a investigation & would get back to me in 48 hrs, it's been over a week and still haven't heard from anyone or been compensated for anything.
Written February 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear cmdprop1: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We're concerned to hear of your experience during your visit. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. We welcome the opportunity to speak with you directly in more detail regarding your experience. Should you wish to speak with us, please reach out with your contact information and we’ll happily be in touch!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tammy P
6 contributions
The Cafe
Feb. 2021
The food was outstanding and the employees were friendly and smiled and they were helpful just a better hotel than Caesars
Written February 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear tammypI3385GC: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. We are happy to see that you enjoyed your experience at Hard Rock Café during your visit & their staff provided you with amplified service. We can assure you that we have forwarded your feedback to the appropriate management teams so they are aware of your suggestions. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marc K
Brooklyn, NY43 contributions
Best In AC
Jan. 2021 • Friends
This is now my Go To Hotel everytime I'm in AC. Everything about this hotel is great. The staff, the location, the food.

The staff is friendly and unlike other hotels, they actually care and the problem/s get taken care of right away. It's 5 minute walk to Ocean and right by the heart of the Boardwalk.
1Rooms are nice as are the views.

I also love the memrobila that's here throughout. A music 🎶 lover and historians dream. Also, the big screen that plays music. Makes it like you're really there..

The only issue is that the slot machines need upgrading as they all seem the same.. Also, the pool area could use a hot tub. Currently, I swim at Ocean as they have a better pool.

In the end, highly recommended.
Written February 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear EzzyNYC: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. We are happy to see that Hard Rock is now your go to hotel in Atlantic City. We can assure you that we have forwarded your feedback to the appropriate management teams so they are aware of your suggestions. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daydream325838
Westminster, MD1,047 contributions
Weekend Getaway
Jan. 2021 • Couples
This was my first time visiting the HRC! My husband and I had a wonderful time! We stayed in the north tower. Our room was spacious and very clean. Lots to do and see here! The casino area is large. We can’t wait to go back.
Written January 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Daydream325838: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We are happy to learn that you enjoyed your first visit with us & were impressed with your North Tower guest room! We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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