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Review Highlights
Good company

Boat on time and with TV Friendly staff, free water and sea sickness tablets offered before... read more

Reviewed August 7, 2018
Fornak
,
Switzerland
Easy, fast and simple!

We drove to the pick up point which was at Padang Bai, where the Blue Water Express workers were... read more

Reviewed 1 week ago
PaddyJoe M
via mobile
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Traveller Overview
  • Excellent54%
  • Very good26%
  • Average8%
  • Poor4%
  • Terrible8%
Travellers talk about
“gili islands”(70 reviews)
“gili air”(73 reviews)
About
Contact
Jl. Tukad Punggawa, Br. Ponjok, Denpasar 80229, Indonesia
Website
+62 813-3841-8988
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Reviews (709)
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All reviews blue water express gili islands gili air padang bai safety briefing fast boat sea sickness return trip other companies sun deck horror stories teluk kode life jackets free water free tea and coffee boat ride lombok airport
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1 - 10 of 542 reviews
Reviewed 1 week ago via mobile

We drove to the pick up point which was at Padang Bai, where the Blue Water Express workers were easy to find and checked us in. We were traveling to Gili T We then waited until the bot was ready, a short walk and they...More

Thank PaddyJoe M
Reviewed 1 week ago via mobile

I’ve traveled with Bluewater express twice now, and think the service is excellent. The first time we went to Gilli islands (September 2017), and their boat is a big ferry, with air conditioning, comfy seating with the option to go up on top deck too,...More

Thank Inspire788643
Reviewed 1 week ago

We used blue water express for trasfers from Bali to Gili T and were very happy with the service. All staff members we dealt with were very friendly and professional. Hotel transfers, water and motion sickness pill are all included in the price. We would...More

Thank Paula K
Reviewed 2 weeks ago via mobile

The Bluewater Express was more than an hour late on both my trips using them. The air conditioner wasn’t working, there was no toilet on the boat ride that lasted 3 hours from Gili Air to Bali. Additionally, the crew anchored onto another boat during...More

Thank Samantha S
BlueWater E, Manager at BlueWater Express, responded to this reviewResponded 1 week ago

Hello Samantha, Trip timings - Firstly, you say we were more than one hour late but also "boat ride that lasted 3 hours from Gili Air to Bali". The service is advertised as leaving Gili Air at 11.15 and getting into Serangan at 14:30. A...More

Reviewed 3 weeks ago via mobile

Travelled a lot of times thought out this region and by far the most pathetic company ever had to deal with though out the world. The transfers did not actually occur due weather and was told via text to find another way. Yip cool no...More

Thank nathan V
BlueWater E, Manager at BlueWater Express, responded to this reviewResponded 2 weeks ago

Hi Nathan, Firstly, we haven’t had a weather cancellation since early August, and it is currently late September! When we are forced to cancel trips due to bad weather, as happened extensively in late July and early August, we always offer two options: 1. Cancel...More

Reviewed 4 weeks ago via mobile

My boyfriend and I made a booking with bluewater to travel to and from gili t from bali. The whole experience was 'easy' from the point of booking to the moment our trip ended. The staff are friendly and maintain communication about your trip. They...More

Thank katierider2018
Reviewed 4 weeks ago

I'd seen a lot of negative reviews for all boat companies that make the crossing to the Gili Islands from Bali so I spent a bit more money to go with Bluewater. They run a great service. The boat was pristine, everyone was courteous, they...More

1  Thank pbesaf
Reviewed August 19, 2018

The fast ferry to the Gilis and Lombok travels across the open ocean and as such is subject to weather and sea conditions. Both our trips recently to and from the Gilis were altered because of these, but at all times the company was impressive...More

1  Thank Eastpossum
Reviewed August 14, 2018

I fully recommend this company (well, more specifically, the staff on the day). If anyone reads this, please consider the following. We had heard about the potential problems regarding crossing the stretch of water from Padang Bai to Gili Air, and were called the day...More

4  Thank Dins-n-Jane
Reviewed August 7, 2018

Boat on time and with TV Friendly staff, free water and sea sickness tablets offered before departure from the staff Suitcases check and labeled, maybe only negative point was the air conditioning too cold inside

Thank Fornak
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Questions & Answers
Ask a question
akshaym844
July 19, 2018|
AnswerShow all 5 answers
Response from AzandKiks | Reviewed this property |
I bought tickets online from their website which had the schedule.
1
Vote
jj2294
July 8, 2018|
AnswerShow all 2 answers
Response from AzandKiks | Reviewed this property |
I had a query about the pick up as well and emailed them and they were very helpful.
0
Votes