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BlueWater Express

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Address: Br. Ponjok Jln. Tukad Daya, Denpasar, Indonesia
Phone Number: +62 361 8951111
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TripAdvisor Reviewer Highlights

Read all 349 reviews
Visitor rating
  • 118
    Excellent
  • 86
    Very good
  • 28
    Average
  • 15
    Poor
  • 24
    Terrible
Good ride

We booked a ride and transport from hotel in Ubud to Gili T through their website. They have sent confirmation to hotel, which is in my opinon a good move. Transport from hotel... read more

4 of 5 bubblesReviewed 1 week ago
phx00
,
Ljubljana, Slovenia
via mobile
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349 Reviews from our TripAdvisor Community

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Showing 271: English reviews
Ljubljana, Slovenia
Level Contributor
36 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

We booked a ride and transport from hotel in Ubud to Gili T through their website. They have sent confirmation to hotel, which is in my opinon a good move. Transport from hotel to port was smooth and on time. Boat ride was almost smooth. They had some engine troubles at start, but nothing serious, so that delay was just... More 

Helpful?
Thank phx00
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

The pick up and drop off service in Bali is very efficient and helpful. Check in was a breeze both in Bali and in Gili. Friendly staff. Overall felt safe, with emergency rafts and life vests available if required. The boat itself is quite hot and stuffy, but once moving the breeze is nice. The cool towels at the end... More 

Helpful?
Thank ChelseaC87
Helsinki, Finland
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

We booked tickets from gilibookings.com to the bluewater express boat from padang pai to gili air the day before our trip. Booking was easy and the confirmation was faxed straight to our hotel. Hotel pick-up was included and arrived promptly before 7am. The mini bus was filled with other guests and headed to Padang Pai. We arrived at Padang Pai... More 

Helpful?
Thank annannannannanna
Adelaide, Australia
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

I booked a Blue Water Express ticket for 3 people over the phone with an extremely pleasant girl named Rini and almost immediately received a confirmation e-mail. On the 13/11/16 I boarded the fast boat from Gili Air to Bali. The boarding and travel was very good. Upon arrival in Bali we were transferred to our hotel in an efficient... More 

Helpful?
3 Thank DaveMc999
Utrecht, The Netherlands
Level Contributor
42 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

I used this because I saw that it had good ratings. I don't mind choosing for budget, but when it comes to transport, I like to opt for safety. I booked online 1 way from Seminyak to Gili T and 1 way from Gili T to Padang Bai. Both with discounts, and I think the latter wouldnt have been a... More 

Helpful?
2 Thank KrissyKaye
BlueWater E, Director of Sales at BlueWater Express, responded to this review

Hi KrissyKaye, Many thanks for your review, glad you enjoyed the trip. We have passed on your appreciative words to the driver - umbrellas are standard equipment as rainy season sets in! With regards discounts, yes we do offer the same discounts whenever you book direct with us, whether it is online, by phone or at any of our offices.... More 

London, United Kingdom
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 4 weeks ago

We were travelling to From the moment of booking to the company arriving outside our hotel, the service was wonderful. We changed hotels in between the departure dates and had to inform them via email. The response was prompt & polite. They were happy to change our hotel pickup location without a fuss and received an email within the next... More 

Helpful?
Thank Sarvilson
Cornwall, UK
Level Contributor
60 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

I'm glad we used this company to do our transfers, first class service from the moment you are picked up. They sent a minibus to collect us in Candidasa, straight to there office for check in. Free bottles of water at check in and then you are escorted to the boat, you get sweets and water onboard. Good staff onboard... More 

Helpful?
1 Thank Jim-and-Gem
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 19 October 2016 via mobile

In comparison to the Giligetaway ferry it was a bad service and no information on boat about arrivals or whatever. Also the price was to high for the shorter transfer. The captain walked through the cabin when driving full-speed, so that the boat was without driver for sometimes 20sec. Inside the ferry it smelt because of the petrol.

Helpful?
1 Thank Martin I
BlueWater E, Director of Sales at BlueWater Express, responded to this review

Dear Martin, It is not uncommon for the captain to hand control of the boat to crew, as they are all perfectly capable boat handlers. However our captains do not ever leave the boat running at speed with no-one at the helm as you allege. We contacted other guests on you trip and they confirmed the driver changed over but... More 

Level Contributor
43 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 17 October 2016

It's worth paying extra to travel safely with Bluewater Express. We had one of the drivers pick us up from our hotel in Payangan. The driver took us to the harbour where we had to check-in. They provide complimentary bottles of water as well as mints and a sickness pill (which I took and I'm pretty sure it helped as... More 

Helpful?
1 Thank Vaishali K
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 October 2016

I have now used BlueWater express for two trips from Bali to the Gili Islands and i only have good things to say. Firstly, on our first trip all boats (from all companies including the public boat) to the Gili Islands were cancelled for 3 days due to poor weather and unsafe sea conditions. We received a fax from bluewater... More 

Helpful?
1 Thank gail h

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?