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Isabella Massage House - CLOSED

Nagoya Hill Shop House block G no. 5, Riau Islands Province, Indonesia
+62 778 7493692
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Review Highlights
Bad experience

My group of friends and i went to this place for massage. We went for the 2 hours scrub... read more

Reviewed 3 March 2013
runstephrunn
,
Singapore, Singapore
AMAZING service and price!

I just returned from my 2nd Batam trip last night. The first time with 2 friends and this time... read more

Reviewed 3 March 2013
amyloh
,
Singapore, Singapore
Read all 75 reviews
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Overview
  • Excellent33%
  • Very good37%
  • Average14%
  • Poor8%
  • Terrible8%
3 Mar 2013
“Bad experience”
3 Mar 2013
“AMAZING service and price!”
LOCATION
Nagoya Hill Shop House block G no. 5, Riau Islands Province, Indonesia
CONTACT
Website
+62 778 7493692
Reviews (75)
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1 - 10 of 75 reviews

Reviewed 3 March 2013

My group of friends and i went to this place for massage. We went for the 2 hours scrub + massage. First of all, man and women customers are not separated, my friend had a place that was beside another male customer. The partition (curtains)...More

Thank runstephrunn
Reviewed 3 March 2013

I just returned from my 2nd Batam trip last night. The first time with 2 friends and this time I brought my mum, god ma, god aunt, my godma's bf, and 3 friends over. total of 8 pax. Upon arriving at 11.20am, I was picked...More

Thank amyloh
Reviewed 11 February 2013

After reading up some of the good review here, I turn up my mind and booked isabella spa rathen than tempat senang spa, secret spa and ect... I take combination masage for Rp 350,000..... My expectation is high because I do live in Malaysia and...More

Thank Syafiq3294
IsabellaSpaMassage, General Manager at Isabella Massage House, responded to this reviewResponded 22 February 2013

Hello Mr Syafiq Have a nice day I personally and on behalf of Management Isabella Spa & Massage House apologize for your inconvenience. But we wanted to give a little explanation about your review. Package you choose is item 2 x 2 hours (bali thai...More

Reviewed 2 February 2013

Me and my friends just return from spa treatment at Isabella Spa & Massage. The massage is good, the room is clean and quiet, therapist did not talk in the whole spa process and it makes us fell asleep. Their services are very good, starting...More

1  Thank Tracy_Lee10
Reviewed 28 January 2013 via mobile

After reading the good reviews online, we decided to go Isabella on our 1 day batam trip. The whole disappointment started when we stepped into the place. Counter staff was very unfriendly and very pushy. Decided to try their 2hr body massage. The mattress we...More

2  Thank Taitaiwannabe
IsabellaSpaMassage, General Manager at Isabella Massage House, responded to this reviewResponded 19 February 2013

Hi Miss Taitai Thanks for the feedback, we will consider your complaint seriously. But for every one guest bed linen finish spa or massage we would change sheets + pillow cases, towels, shorts with a new one, not one sheet may be used by many...More

Reviewed 26 December 2012

I'm really not sure if the good reviews here were planted by the spa. Don't even know where to begin. 1) prices were not stated on the website, so I went ahead because of the good reviews. There were no one hour massages, shortest was...More

4  Thank weisze
IsabellaSpaMassage, General Manager at Isabella Massage House, responded to this reviewResponded 19 February 2013

Hi Mr / Ms Weisze Your name is not listed in the record book our guests and customers, Means that you never come to our place and what you are saying all is not right, You are nothing more than a loser. You say the...More

Reviewed 25 December 2012

Booked a 3 hr couple spa package inclusive of full body massage + body scrub + body mask @ 950k INR. The massage bed was a mattress with a hole cut for the face rest. Thought this was very innovative yet, does not seem professional...More

Thank peanutbutterwaffle
IsabellaSpaMassage, General Manager at Isabella Massage House, responded to this reviewResponded 23 February 2013

Thank you for take the time to write reviews for us, very much appreciated. Once we get feedback from you we went to work quickly to check out all the mattresses in particular section hole for the face as you say fishy smell but we...More

Reviewed 18 December 2012

We booked a spa package inclusive of a full body massage, body scrub and milk bath jaccuzi. They provided free return transport from our hotel (prearranged) and sent us to seafood dinner after our massage. We were ushered to a room with 3 massage beds,...More

Thank jhoto
Reviewed 16 December 2012

We enjoyed their massage although it was subjective. A few members of our group felt it was too hard whereas others felt it was too soft. The reception staff and masseuse were friendly. What we liked was their free transport service. Although the destination we...More

Thank Cylindergal
Reviewed 14 December 2012 via mobile

We booked the service via email enquiry. Customer service was very efficient and replied our enquiry promptly. By the time we reach at jetty, the driver was already waiting for us and sent us directly to massage house. Their free transport service on time and...More

Thank SiangSia
IsabellaSpaMassage, General Manager at Isabella Massage House, responded to this reviewResponded 26 February 2013

Hi Miss Siangsia Have a nice day :)) Thank you for visiting us and we are sure you are satisfied with our services ranging from highly efficient pemesnan email any questions answered properly and quickly so hours of 2:00 am and arrive in time Batam...More