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Open today: 8:30 a.m. - 9:00 p.m.
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Review Highlights
Friendly, efficient, thorough and great quality

We visited Friendly Shoe shop and were so impressed with the quality of service we received. All... read more

Reviewed yesterday
Amanda W
via mobile
The best shoes and service in town!

We had three completely different pairs of shoes made and were happy with every one of them. Hoa... read more

Reviewed yesterday
f_gartenmann
via mobile
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Certificate of Excellence
Traveller Overview
  • Excellent83%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“pair of boots”(51 reviews)
“sole”(50 reviews)
“great service”(102 reviews)
About
Make the shoes you ever dreamed of. Leather boots, sport shoes... everything is possible. Free internet for customers. Delivery in your hotel in 12h. Visit us ! No like = no pay!
Open Now
Hours Today: 8:30 a.m. - 9:00 p.m.
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Contact
18 Tran Phu Street, Hoi An 51000, Vietnam
Website
+84 93 521 13 82
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Reviews (1,233)
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All reviewspair of bootssolegreat serviceknee high bootsleather sandalsbrown leathercustom madeleather goodsfinished productback homefitted perfectlymy partneron trip advisorminor adjustmentsfinal productwithin hoursnext morning
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1 - 10 of 1,095 reviews
Reviewed yesterday via mobile

We visited Friendly Shoe shop and were so impressed with the quality of service we received. All staff were so friendly, efficient and very thorough in getting the measurements so our shoes fit well. Our shoes were ready within 24 hours! My friend’s shoes didn’t...More

Thank Amanda W
Reviewed yesterday via mobile

We had three completely different pairs of shoes made and were happy with every one of them. Hoa and Phuong, two lovely girls, consulted us professionally and made sure they understood our wishes and ideas. We had the best customer experience at the friendly shoe...More

Thank f_gartenmann
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded yesterday

Hi ! Thank you so much for your friendly review ! It’s very important for us to understand well what customers want so we can realize your dream. We will show this to Hoa and Phuong, they will be very happy to read your review...More

Reviewed 5 days ago via mobile

You get to pick and mix style and color to get exactly the shoe you want. They draw outline and measure feet so perfect fit.(heaven for people with different size feet!). Very friendly staff. You try next day and then they double stitch for pick...More

Thank antnChris
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 days ago

Hi antnChris, Thank you for your review ! It’s very important for us to create the perfect pair of shoes for our customers. We select the best quality and colors of leather so everybody can find happiness. We are happy to see that you love...More

Reviewed 2 weeks ago via mobile

We were on our honeymoon and wanted to get some bags made and my husband wanted shoes for work. We got so many things made and the staff were so helpful!! (Favourite staff of any shop in Vietnam!!) They just made my day with their...More

Thank Bec R
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 weeks ago

Hello Bec R, Thank you very much for your sweet message :-) It was a pleasure for us to create bags and shoes for you ♥️ We hope to see you again if you come back to Vietnam ! Enjoy your trip :-) Don’t hesitate...More

Reviewed 3 weeks ago via mobile

My sister and I wandered in here to get out of the rain and ended up getting two pairs of shoes each. Phuong was so sweet and helpful each time we were in. We each ordered a custom pair of sandals. On first fitting I...More

1  Thank Elenor H
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 3 weeks ago

Hello Eleonor, Thank you for you sweet review. All the Friendly team is so happy when we read that our customers are happy with our services and shoes ! Don’t hesitate to send us some pictures with your new shoes :-) We wish you a...More

Reviewed 4 weeks ago

We had a great time buying shoes here, excellent friendly service, plenty of choice for materials / colour / grade, endless options with styles, or make your own up. The fitting was easy and very happy with our shoes.

Thank KarlFiona
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 3 weeks ago

Hello KarlFiona ! Thank you very much for the pictures, we had a great time with you too :-) It was a pleasure for us to create the shoes for you ! We hope to see you again if you come back to Vietnam.

Reviewed 4 weeks ago via mobile

I cannot recommend this place highly enough. Hoa and Phuong were so helpful and friendly, living upto the shop’s name! We were given free cold bottles of water whilst we decided what to buy. They offer a 6 month guarantee for shoes and 1 year...More

Thank Bronte S
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 weeks ago

Hello Bronte, We are so happy to see you happy with your shoes and bags. Don’t hesitate to send us some pictures ! It was a real pleasure to create the pair of shoes and bags of your dreams ! We wish you a lovely...More

Reviewed 4 weeks ago via mobile

10/10 would recommend this store if you want shoes made. Getting shoes made at Friendly has been a highlight of my time in Hoi An and all of Vietnam. I’m very particular about shoes and came with a few ideas for shoes i wanted made...More

1  Thank travelvr4
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 weeks ago

Hello travelvr4, Thank you for your message about our Friendly Team and our products ! It was a pleasure to make these pair of shoes for you and help you to find the best for you ! Don’t hesitate to send us some pictures, it’s...More

Reviewed 4 weeks ago

Easy to talk to, quick production and delivery. Very happy with the bags we ordered! Thanks Thong :-)

Thank ChrisLondon2309
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 weeks ago

Hello Chris, It’s a pleasure to see you happy :-) Don’t hesitate to send us pictures of your new bags ! We hope to see you again !

Reviewed July 11, 2018 via mobile

Experienced, patient and friendly staff producing premium quality shoes. What more do you want? Perhaps 5 dollars more than most shops but you receive a shoe far superior to what all other stores provide . Don't bother with any other store. Thankyou friendly shoes Matt...More

Thank Matt H
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded July 12, 2018

Hello Matt and Jasmin, Thank you for your review, and happy birthday again to Jasmin. We hope that she had a lovely day for her birthday ! We were delighted to welcome you to our shop :-) Thank you friendly customers

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Questions & Answers
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Stella L
September 11, 2017|
AnswerShow all 3 answers
Response from Kavita V | Reviewed this property |
No idea!!
0
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Patrick L
February 28, 2017|
Answer
Response from Greg C | Reviewed this property |
I realise that it's some months since you asked this question but given that no-one has replied, I hope my answer helps. We've just got back from Hoi An. The bag show that is owned by the same people were happy to do email... More
0
Votes