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Kumamoto Station Tourist Information Center, Shirakawa Exit

3-15-1 Kasuga, Kumamoto 860-0047, Kumamoto Prefecture
+81 96-352-3743
Review Highlights
Great customer service

The station is easy for foreigners to use. Lots of English signs and counter staff that understand... read more

Reviewed 2 weeks ago
Brisbane, Australia
Very helpful esp. finding where's where in the station itself

Self-explanatory! The station has two sides with an underpass between them--which is not obvious on... read more

Reviewed 30 March 2017
Read all 67 reviews
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  • Excellent26%
  • Very good42%
  • Average28%
  • Poor2%
  • Terrible2%
30 Mar 2017
“Very helpful esp. finding where's where in the station itself”
2 Feb 2017
“Very helpful and attentive”
Open Now
All hours
Hours Today: 08:30 - 19:00
3-15-1 Kasuga, Kumamoto 860-0047, Kumamoto Prefecture
+81 96-352-3743
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Reviews (67)
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1 - 10 of 12 reviews

Reviewed 2 weeks ago

The station is easy for foreigners to use. Lots of English signs and counter staff that understand english. Definitely a great way to get around the town.

Thank JazzyFfromaus
Reviewed 30 March 2017

Self-explanatory! The station has two sides with an underpass between them--which is not obvious on simple maps.

Thank kimibar
Reviewed 2 February 2017

Kumamoto Station Tourist Information desk is accustomed to English speaking tourists and provides useful information. Be sure to purchase your full day travel pass at 500 yen available at this office, similar to the Foreigner's JR pass, this allows you unlimited travels on the Kumamoto...More

Thank TheCosmopolite
Reviewed 2 January 2017

But not much help using it as the helpers there had very little English. The free map though had all we needed to find out what we needed to know

Thank Theresa D
Reviewed 18 December 2016

i went there information station center asked about good visiting point ,there are 2 women there at center. she just told me go to kumamoto castle and shopping center .. and then gave me a maps in english . that all. She look no friendly...More

Thank David L
Reviewed 23 August 2016

This is a little information center, but people can earn information here. There are 3 staffs in the center on the day I visit there, one of them can speck english, and I asked her how can I get the train, she answered me detailly....More

1  Thank hiuwaiwai
Reviewed 27 June 2016 via mobile

You would expect a tourist information center to have English speaking staff. Unfortunately this wasn't the case. They didn't even try to speak English and weren't helpful at all. I tried to ask if the national park is open, but they only gave me a...More

1  Thank JillianMay
Reviewed 14 April 2016 via mobile

Great place to get information in English and other languages too Helpful and friendly staffs Can buy 1 day tram pass or bus pass Free maps and restaurant information

1  Thank Happy258
Reviewed 21 November 2015 via mobile

Just on the left side of Kumamoto station in big letters Tourist Information.Friendly staff who spoke English and give you a free English map and any other information you might need.An essential quicky stop :)

1  Thank Steven R
Reviewed 21 October 2015

Recommend to visit the tourist information at the city side of the station. Got all information we needed quickly without much guessing.

1  Thank neumanth
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Questions & Answers
13 June 2016|
Response from petiterose2016 |
Kumamoto castle was heavily damaged by the earthquake. Government says it will take decades to restore the castle. At present tourists can see the castle from Ninomaru Park just close to the castle. But look at the bright... More
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