We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
It Works

Instruction manual for Bluewater Express. We brought our tickets online no problem ( were informed... read more

Reviewed August 27, 2018
Newcastle, Australia
Lack of organisation in Tioman ferry

The organisation is a nightmare including the need to do 4 different queues of you're lucky. This... read more

Reviewed August 24, 2018
via mobile
Read all 101 reviews
All photos (28)
Full view
Traveller Overview
  • Excellent1%
  • Very good11%
  • Average40%
  • Poor20%
  • Terrible28%
27 Aug 2018
“It Works”
24 Aug 2018
“Lack of organisation in Tioman ferry”
n. 24 Jalan Pasar | Mersing Kecil, Mersing 86800, Malaysia
Reviews (101)
Filter reviews
72 results
Traveller rating
Traveller type
Time of year
More languages
See what travellers are saying:
Updating list...
1 - 10 of 72 reviews
Reviewed 4 weeks ago via mobile

So we booked online bus ticket for 2 persons for Friday night including ferry (Mersing) Saturday morning to Genting (Tioman) 15th September 2018. Because the bus arrived way too late and we were unable to catch the ferry in Mersing, we had take another ferry...More

Thank Driesdebock
Reviewed August 27, 2018

Instruction manual for Bluewater Express. We brought our tickets online no problem ( were informed about schedule change by email) at Mersing go to the Bluewater express office before the ferry terminal it is sign posted, go to the counter directed by the ticket, this...More

Thank JKaussi
Reviewed August 24, 2018 via mobile

The organisation is a nightmare including the need to do 4 different queues of you're lucky. This is what we experience: 1. Buy the ticket in counter by the bus stop 2. Validation of ticket in jetty counter W2 3. Passport validation in W1 4....More

Thank reymon77
Reviewed August 17, 2018 via mobile

We bought to ferry return tickets from Mersing to Tioman. The first leg of the trip was uneventful yet very unpleasant comfortwise. The return one turned out to be one of those "fiascos" you wiahed you had not gine through: the clerk in Mersing had...More

2  Thank capsicum0620
Reviewed August 15, 2018

When returning from Tioman, you need to go to jetty by 1 hour before departure time. If you see the time table of ferry departure from Tioman, you should have a question why the time is only once although there are 3 or more jettiies...More

Thank 良夫 小
Reviewed July 24, 2018

From the purchase of the ticket till the issuance of boarding pass, board and alight the ferry are totally a mess. No allocated seats and everyone have to rush and squeeze into the ferry with fear that not enough seats. The seats are small and...More

Thank ng_angie16
Reviewed July 3, 2018 via mobile

My family and I planned for a trip to Tioman and we went online to purchase tickets. There were two ferry services and we had to take BlueWater Express due to timing. The other ferry services, CataFerry (looked much professional) did not have the timing...More

Thank WishPriya1628
Reviewed June 22, 2018 via mobile

We booked this ferry online from tiomanferry website. We can put in the date and time on the website and pay via online transfer. We can check the availability on the website too. We did all. Booked for 2pm ferry from Mersing. Reached there 45min...More

Thank Faryal S
Reviewed June 22, 2018 via mobile

Very surprised with a lot negative comments on this company. Personally, the boat service is good. Despite I went during festive session, boat came on time for both trips and the staffs on the boat are friendly and giving helping hand to those families with...More

Thank Vincent C
Reviewed June 9, 2018

If you want to go to Tioman from Mersing, then you have to deal with Bluewater, Yep, getting your tickets and leaving is a bit chaotic, but the ride over is not too bad. Have a coffee of coke, sit back and relax.

4  Thank Hansje
View more reviews
Nearby HotelsSee all 12 nearby hotels
Rawa Island Resort
385 reviews
.11 km away
Mersing Hotel
71 reviews
.49 km away
Embassy Hotel
120 reviews
.56 km away
Timotel Hotel
153 reviews
.59 km away
Nearby RestaurantsSee all 19 nearby restaurants
Mersing Seafood Restaurant
50 reviews
.55 km away
Restoran ee lo
37 reviews
.42 km away
Restoran Syed Ali
23 reviews
.38 km away
71 Seventy One Coffee & Cafe
27 reviews
.52 km away
Nearby AttractionsSee all 5 nearby attractions
Masjid Jamek Bandar Mersing
19 reviews
2.19 km away
Gunung Arong Recreational Forest
5 reviews
13.48 km away
National Dive League
8 reviews
55.34 km away
Gunung Lambak
105 reviews
71.47 km away
Questions & Answers
Ask a question
February 27, 2018|
Response from GrahamB2360 | Reviewed this property |
I believe it does. We are traveling from Tanjong Gemok to Tioman in a couple of weeks using Cataferry. Bit more expensive but better service well recommended. I won't use Bluewater again, please see my review on them.
October 20, 2017|
AnswerShow all 5 answers
Response from Megdog1uk | Reviewed this property |
You can park your car near the ferry port. Just so you are aware they have moved the ticket sales to inside the new harbour centre
July 18, 2017|
AnswerShow all 4 answers
Response from elizas | Reviewed this property |
I think you can charter a private boat which is going to be expensive. The unpredictability of the ferry schedule not only cost me a night's accommadation in Mersing but also loss of time at the resort. When I was at Tioman... More