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Review Highlights
Good experience

An excellent experience at the lounge. We had to catch a delayed departure. The food was good but... read more

Reviewed 5 days ago
Mumbai, India
via mobile
Pleasant comfortable ambience

The Loyalty Lounge at the International Airport at Mumbai is a very pleasant and comfortable place... read more

Reviewed 1 week ago
Read all 146 reviews
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Traveller Overview
  • Excellent21%
  • Very good31%
  • Average18%
  • Poor14%
  • Terrible16%
Travellers talk about
“great lounge”(4 reviews)
“nice spread”(3 reviews)
Suggested duration: 2-3 hours
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International Terminal 2 | Airside - Level 3, Opposite Gate 85., Mumbai 400099, India
This attraction is at Mumbai Airport
+91 90043 24707
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Reviews (146)
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All reviews great lounge nice spread food quality is courteous staff visa signature lounge staff jet airways decent place free of cost few hours peace of mind ambience csia master coral newspaper delhi
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1 - 10 of 141 reviews
Reviewed 2 days ago

Overpriced (AU $50 per person) and quite cramped with surprisingly few services, and on the day I came through, no shower. We went to the lounge, since my son, travelling on another flight needed a shower. Admittedly their website does not advertise it as having...More

Date of experience: December 2018
Thank Nicholas W
Reviewed 5 days ago via mobile

An excellent experience at the lounge. We had to catch a delayed departure. The food was good but the alchohol served could have been better quality.

Date of experience: December 2018
1  Thank kodasrivatsa
Reviewed 1 week ago

The Loyalty Lounge at the International Airport at Mumbai is a very pleasant and comfortable place, providing good food and service in very ambient makeup. Excellent for predeparture rest and relaxation.

Date of experience: November 2018
Thank charoos
Reviewed 1 week ago via mobile

On exiting the lift to the loyalty lounge, our hearts sank, we were standing in a queue to check in with our lounge pass and looking around we saw a cramped, busy, depressing basement room which looked as if had been in constant use for...More

Date of experience: November 2018
Thank BrianJ0
Reviewed 3 weeks ago via mobile

We had come here to wait for our international flight. The place was overcrowded. The buffet service had some items missing. The tables were not clean either and it was difficult to locate anyone to ask them to clean. Honestly if it’s an international waiting...More

Date of experience: December 2017
Thank EnakshiC
Reviewed 3 weeks ago

Dingy lounge located in a shabby basement. Not worthy to even call it as a lounge. Staff was doing their best to provide decent service but the hard product is a total failure.

Date of experience: November 2018
1  Thank JusLikDat
Reviewed October 28, 2018

Very crowded.Food was not good.Staff who was standing in the reception wearing a spectacles was very arrogant to all the guests.Don't like to visit ever in my life

Date of experience: October 2018
Thank sunseb
Reviewed October 27, 2018 via mobile

Its a fish market- packed with people and no place to sit.. stinks pf buffet constantly... claustrophobic. I had to leave within 10 mins...receptionist was acting pricey like she’s gatekeeping a business lounge! Haha ridiculous.

Date of experience: October 2018
1  Thank Ashlesha K
Reviewed October 17, 2018 via mobile

Not a very standard lounge. I visited this lounge several times. All the time they serve a standard menu. No change in the menu at all. The charging points are almost damaged. The ambience is ok. Overall not a very standard lounge as compared with...More

Date of experience: October 2018
Thank sagar_has
Reviewed October 16, 2018 via mobile

The best place to relax , wait for your flight , eat , drink , read , though crowded it is very well managed , the staff is very nice and it’s highly recommended, food quality is best ,

Date of experience: April 2018
1  Thank GurudasGavali
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Questions & Answers
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October 11, 2018|
AnswerShow all 3 answers
Response from surajrajput | Reviewed this property |
PS Also what you destination after layover in Mumbai ?
August 18, 2018|
Response from plpalani | Reviewed this property |
Most of the Visa cards are accepted in the loyalty lounge st the new airport. Master card may not be acceptable