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Gray Line Costa Rica

La Uruca, San Jose 10110, Costa Rica
+506 2220 2126
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Arenal Volcano and Tabacón Hot Springs Day Trip from San Jose
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Tortuguero National Park
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Manuel Antonio National Park Day Trip from San Jose
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We are a full-service tour operator and destination management company (DMC), affiliated to Gray Line Worldwide, the most recognized international network of sightseeing and DMCs around the globe. We are recognized for our high quality standards, our professionalism, and corporate responsibility.Tourism leaders in Costa Rica and Central America since 1978, we give our services to over 100,000 tourists per year. We offer one day tours, countrywide daily shuttles to Costa Rica’s main tourist attractions, hotel reservations, car rentals, airport shuttles to/from the San José and Liberia airports, vacation packages, tailor made itineraries, and our hotel pass open voucher program. In addition, our proprietary operations throughout Central America allow us to offer multiple-destination programs, as well as extension packages within the various countries. We have offices within the country’s main tourist regions (the Central Pacific, Guanacaste, Arenal Volcano, and San José) and in major hotels, and over 24 customer service centers throughout the country.With Gray Line Costa Rica, you enjoy personalized service while discovering and appreciating the natural wonders of our beautiful country… like a local!
  • Excellent44%
  • Very good17%
  • Average6%
  • Poor8%
  • Terrible25%
Travellers talk about
La Uruca, San Jose 10110, Costa Rica
+506 2220 2126
Reviews (200)
Traveller rating
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1 - 10 of 161 reviews

Reviewed 3 weeks ago

Since I wrote a not-so-positive review about the service provided on our last trip to Costa Rica, I felt the need to return to this forum and say that this time we had excellent service throughout our stay. I booked airport transportation to and from...More

Reviewed 3 weeks ago

I was a little hesitant about hiring this company because of the reviews, but it was a really good option. I traveled from La Fortuna to Manuel Antonio. The driver was very friendly and stopped two times to enjoy the view and the crocodiles!!

Reviewed 15 June 2017

I'm surprised by the negative reviews this company has gotten. I used them for a half-day Volcán Irazú tour and found all of my interactions with the company positive. It was a great tour at a great price. However, I did wish that we would...More

Reviewed 5 June 2017

We booked a day trip from San Jose with Gray Line. The company simply took our money and passed us to another company that was really doing the tour. During the trip, the tour bus was in an accident that affected our trip. Despite repeated...More

Reviewed 28 May 2017 via mobile

This is a late review which i didnt plan to write..but i think other people deserve to know.on may 2 2017 my friends and i book a water rafting tour for 99 dollars .we didnt book it together ...i made the reservation first for 4...More

Reviewed 26 May 2017 via mobile

We booked a city tour of San Jose for two hours and the guy working at the Gray line desk (inside the Holiday Inn lobby) showed us with the guarantee of a bigger van that can seats up to 12 people. We were 6 only...More

Reviewed 11 May 2017

I booked a half day tour to Irazu volcano and Cartago with Viator/Gray Line. I spent more than 5 hours on the bus and barely an hour on the site in a half day trip. The only reason booking Gray Line makes sense if you...More

Reviewed 1 May 2017 via mobile

We booked round trip airport shuttle through this company prior to our trip. Upon departure we were told to arrive early, which we did. We proceeded to wait 45 minutes for our shuttle and the driver never showed. After calling a different taxi service and...More

Reviewed 22 April 2017

Can I just say a big huge thank you to Antonio. (hope i've spelt your name correctly) we had an absolute ball! Family of 3, (one 7 year old) and we had the pleasure of a calgary gentleman. He made my Tabitha's day. So if...More

Sharon S, Gray Line at Gray Line Costa Rica, responded to this reviewResponded 24 April 2017

Hello Sam H, Thank you for taking the time to review your recent trip with Gray Line Costa Rica. It sounds like you had a nice experience and we appreciate the nice words about Antonio We hope to see you on another Gray Line trip...More

Reviewed 24 March 2017 via mobile

My husband and I booked a Grayline shared shuttle from Tamarindo to Monteverde. They came recommended to us as a reliable company, but I wish we had done a little of our own research first. First off, the shuttle arrived late (came at almost 8am...More

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Questions & Answers
21 February 2017
Answer Show all 5 answers
Response from sundance000 | Reviewed this property
I would book a different transportation company they are not reliable
29 August 2016
Answer Show all 2 answers
Response from waterdance | Reviewed this property
The shuttle prices are pretty consistent among companies. It's around 45 per person in shared vehicle. Taxi fare would run you close to 200.