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El Refugio Spa Garden

Camino Real - Barrio San Vicente, Banos, Ecuador
+593 3-274-0482
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Review Highlights
Have you ever been candled?

El Refugio has a great reputation among the locals. It's what I would call family friendly and a... read more

Reviewed 1 week ago
262kayeg
,
Dalton, Georgia
Beautiful view while swimming

They have swimming pools with stunning view at the mountains. There are cold and warm water... read more

Reviewed 29 November 2017
Mary F
via mobile
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Overview
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We are an Ecological Spa that offers alternative therapies. We treat you as a whole person: mind, body and spirit in a space of 80 thousand meters of fruit orchards, flower gardens and ecological trails that pass between plants, flowers, natural springs, pure air, contact with mother nature and warm reception from the staff
  • Excellent81%
  • Very good13%
  • Average3%
  • Poor2%
  • Terrible1%
Travellers talk about
“pineapple” (10 reviews)
“mud treatment” (4 reviews)
Open Now
All hours
Hours Today: 8:00 a.m. - 7:00 p.m.
Suggested Duration: 1-2 hours
LOCATION
Camino Real - Barrio San Vicente, Banos, Ecuador
CONTACT
Website
+593 3-274-0482
Write a ReviewReviews (311)
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All reviews
"pineapple"
in 10 reviews
"mud treatment"
in 4 reviews
"month long stay"
in 2 reviews
"stay warm"
in 2 reviews
"relaxing experience"
in 4 reviews
"cold water"
in 5 reviews
"visit ecuador"
in 2 reviews
"minute massage"
in 2 reviews
"an amazing experience"
in 2 reviews
"sauna"
in 11 reviews
"pampered"
in 5 reviews
"pampering"
in 3 reviews
"juicy"
in 2 reviews
"muscles"
in 4 reviews
"pools"
in 6 reviews
"therapy"
in 2 reviews
"loosen"
in 2 reviews
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1 - 10 of 89 reviews

Reviewed 1 week ago

El Refugio has a great reputation among the locals. It's what I would call family friendly and a bit rustic. My friend and I had a unique treatment called candling. It safely removes ear wax in about 30 minutes. My friend was amazed at the...More

Thank 262kayeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017 via mobile

They have swimming pools with stunning view at the mountains. There are cold and warm water pools... And you can get relaxing therapies and lots if different massages. You won't regret it, go enjoy it !More

Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Director Comercial at El Refugio Spa Garden, responded to this reviewResponded 4 weeks ago
Google Translation

Estimado señorita Mary FJuan, gracias por su calificación, nos agrada saber que disfruto su vista al #ELREFUGIOSPA, nos esforzamos para...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

We were in Baños for a month and rented a fabulous Air BNB (Ohana House) a block from the spa. We went several times and we were not disappointed. The Baños de cajón were fantastic and after we were treated to a mud facial and...More

Thank williwaw69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Director Comercial at El Refugio Spa Garden, responded to this reviewResponded 4 weeks ago
Google Translation

Estimad@ williwaw69, gracias por su calificación, nos agrada saber que disfruto su vista al #ELREFUGIOSPA, nos esforzamos para que siempre...More

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Reviewed 31 July 2017

I went to the spa this evening, having looked forward to it based upon the reviews here. I called ahead and asked if I could come at 7:00 pm for a mud bath, assuming that they closed at 9, as represented on the Internet when...More

1  Thank 1travlgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 8 August 2017

Dear We are very sorry that we do not enjoy our services. We have reviewed our website which explains that our schedule is until the night, and this can generate confusion. As for the caminta, it is a walk in ecological paths and therefore does...More

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Reviewed 30 May 2017 via mobile

I love sauna and there are many places around baños that offer a sauna in a box, "baño de cajón" but non will give you that kind of experience you will get in El refugio!!! We went yesterday after few years I didn't go there...More

Thank Barak E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Director de Relaciones Públicas at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

We are glad you enjoy your time at El Refugio Spa Garde, we will be waiting for you to visit us again.

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Reviewed 8 May 2017

Charging 15 $ per person just for the swimming pools (two kids pools, one way to hot jacuzzi, and another a little bigger one, though not big enough to swim longer than 30 seconds...) simply is too much.More

Thank Sofia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

Thanks for your comment on EL REFUGIO SPA GARDEN Dear Miss Sofia, Our indoor pools are heated all year round, The area has 2 swimming pools for children + 1 family pool of 10 meters + 1 polar pool + 1 whirlpool. Within your payment...More

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Reviewed 26 April 2017 via mobile

I went for a 90 minute massage and the steam box. The massage was wonderful and I went back for a 2nd one during my month long stay. The steam box was interesting, but the shock of cold water was not what I expected I...More

1  Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

Thanks for your positive comments. It’s great to hear you had such a good experience. Hope to see you again in the near future

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Reviewed 30 March 2017 via mobile

We visited this spa in March 2017. We did the barefoot walk and screamed, forgave ourselves and others. It was an insightful experience. We followed up with the steam box. What an amazing experience.

Thank wendymm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

Thanks for your positive comments. It’s great to hear you had such a good experience. Hope to see you again in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2017 via mobile

I went for a 90 minute massage and the steam box. The massage was wonderful and I went back for a 2nd one during my month long stay. The steam box was interesting, but the shock of cold water was not what I expected I...More

Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 5 February 2017

Thanks for your positive comments. It’s great to hear you had such a good experience. Hope to see you again in the near future EL REFUGIO SPA GARDEN

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Reviewed 4 January 2017 via mobile

Relaxing but a little pricey. We had the place to ourselves for the morning. They bring you tea at the hot tub and you end with pineapple. Lovely views!More

Thank Joy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELREFUGIOSPA, Propietario at El Refugio Spa Garden, responded to this reviewResponded 8 January 2017
Google Translation

Estimada, Gracias por su calificación, nos agrada saber que disfruto su vista al#ELREFUGIOSPA, nos esforzamos para que siempre el cliente...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
David J
8 December 2016|
Answer
Response from ELREFUGIOSPA | Property representative |
Estimada usted puede reservar directamente su cita enviandonos un mensaje al 0984540483
1
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Google Translation
David J
8 December 2016|
Answer
Response from MeaningfulTrip | Reviewed this property |
NO, they do massage, exfoliation, intestine cleanse, detox.
1
Vote
neckbeard97
28 June 2016|
AnswerShow all 6 answers
Response from ELREFUGIOSPA | Property representative |
Estimado , mil disculpas por la demora en responder, nuestro precio de masaje es de 30 dolares dura 45 minutos se trabaja masaje manual y con piedras calientes con aceites esenciales. y nuestro tratamientos facial, es a... More
0
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