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We hired a few kayaks at short notice- the staff were all very friendly and helpful as well as being full of ideas to help us get the most out of our holiday. Social distancing is taken seriously, which is good to see. Everything was thoroughly explained, and we felt well taken care of. A great stretch of river for a paddle, lots to see. Even though we stayed out for slightly longer than an hour, we were charged for 1 hour not 2 as expected. Will definitely hire from here again if (when) we're next in the area.…
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Date of experience: September 2020
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Response from cardiganbayactive, General Manager at Cardigan Bay Active
Responded Sep. 30, 2020
Hi Ben Many thanks for your lovely review.. See you on your next adventure.
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Fantastic afternoon doing the discovery paddlesports session. Canoeing, kayaking and paddle boarding. There were four of us, three adults and a 12 year old. Great instructor, great activities well managed. None of us had paddle boarded before, really enjoyed it. This is our second visit to Cardigan Bay Active. Would highly recommend and will go again!…
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Date of experience: July 2020
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We had our first paddle board experience with Clare yesterday. She couldn’t have been more welcoming. An amazing experience and so much fun for my 12 yr old son and myself. Would definitely book to come back again.
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Date of experience: July 2020
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The website says that white water rafting is offered throughout the year, water dependent. When I phoned to book I was told that as it was the end of the season they may not have an instructor available, but as we are a group of 5 they would check. Someone phoned back and said they couldn't do it - I was extremely disappointed and when I queried the reason I was told it was because of water levels. It seems they don't offer white water rafting at this time of year despite stating otherwise on the website. There was no offer of contacting me again to let me know when water levels were appropriate, just an attempt to promote their other activities or send me to Bala (an option I had already ruled out because of location). I have been really unwell this year and had checked with my consultant that I was well enough to do white water rafting - something that's on my bucket list - and I am so disappointed with Cardigan Bay Active's unprofessional response given the professional-looking website.…
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Date of experience: September 2019
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Response from cardiganbayactive, Manager at Cardigan Bay Active
Responded Jan. 10, 2020
Hi Sarah Sorry you feel this way about what we offer. Unfortunately the river Teifi is naturally fed and will not always have enough water to make a rafting trip viable. When there is not enough water in the river we offer an alternative activity. By your review I can see that we checked if we had staff available to make your session go ahead, then we checked if there was enough water to make the session work, to which there was not then offered an alternative session so you could do something. Then we have given you helpful information about another company to which we have no affiliation but operate on a river where a dam releases water enabling them to run rafting when there is no rain. If you would like us to retain your number to contact you when the river levels come up I will be happy to. Kind regards Rhod
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A great morning out with Chris and Meg with a perfectly calm sea. A well paced excursion given the wide age ranges and a stop for a swim in the Devil’s Cauldron. Chris and Meg were excellent, friendly guides who were good with the kids.
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Date of experience: August 2019
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