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27300 Rancho San Carlos Rd, Carmel, CA 93923-7900
+1 831-620-7360
Review Highlights
Silence police everywhere

If you want a day at a mediocre spa with staff walking around “shushing” you every time you even... read more

Reviewed 5 days ago
Micaela J
via mobile
Shhhh, this place is great!

Sanctuary. Heaven. Shangri-la. Refuge. Come find Refuge in Carmel Valley. It’s wonderful... read more

Reviewed 1 week ago
Erica S
Santa Cruz
Read all 413 reviews
Sponsored by:
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Refuge is the first American facility dedicated to Hydro-thermal therapy and offers the ultimate in relaxation that is one of a kind! Truly the best 3 hours in Carmel! Through heating up in our Co-ed Sauna and Steam bath, cooling down in our cold pools and relaxation in indoor relaxation rooms or outdoor areas with fireplaces - you will be relaxed! Massages are available as well!
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“steam room” (69 reviews)
“cold pools” (40 reviews)
“cold plunge” (22 reviews)
Open Now
All hours
Hours Today: 10:00 AM - 10:00 PM
27300 Rancho San Carlos Rd, Carmel, CA 93923-7900
+1 831-620-7360
Write a ReviewReviews (413)
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1 - 10 of 407 reviews

Reviewed 5 days ago via mobile

If you want a day at a mediocre spa with staff walking around “shushing” you every time you even whisper something to your partner then this is the perfect place for you. The silence policy is very strict; my partner and I were told to...More

Thank Micaela J
Reviewed 1 week ago

Sanctuary. Heaven. Shangri-la. Refuge. Come find Refuge in Carmel Valley. It’s wonderful! I have been to Refuge twice now. The first time, I went there with three girlfriends on a weekday afternoon. I was a little concerned that we wouldn’t be able to observe the...More

Thank Erica S
Reviewed 3 weeks ago

My husband and I stayed in Carmel a few days for vacation to celebrate our wedding anniversary. Two of my friends recommended Refuge. At first, we were considering spending less money to use only the hot pools and steam baths, but decided to go with...More

1  Thank chykwan
Reviewed 8 November 2017 via mobile

Visited this very special place with my wife. We both scheduled a massage, which included for both of us the price of admission, rental of a robe, a bottle of water, towels, & the use of the facilities. We showed up about an hour &...More

2  Thank michael g
Reviewed 7 November 2017

Clean, fairly priced, great massages, in a spectacular setting. This spa is a better deal and a better total package than the resort spas by a mile.

Thank triplejg
Reviewed 26 October 2017 via mobile

Well, this is the 4th time my husband and I have celebrated our anniversary in Carmel area. I really use the trip advisor app to decide on restaurants, hotels, and entertainment. On the last day of our 3 day trip, we went here. This was...More

1  Thank becks726
Reviewed 9 October 2017 via mobile

This is a very nice spa and a very relaxing way to spend a day. They have hot pools, warm pools, cool pools and cold pools. Get heated up, cool down, relax and repeat. There is a sauna and a steam too. I have had...More

1  Thank Raroach
Reviewed 25 September 2017

Clean facility. Polite staff. I thought I wasn't going to like the no talking policy, but I ended up loving it. No need to think - just exhale, relax and enjoy. Let your mind go quiet for the day. The price of the massage was...More

Thank SanJoseMarla
Reviewed 22 September 2017

You must plan your visit, almost impossible to show up mid Saturday and find a pool chair to camp out on. The facility seems to be able accommodate lots of bathers; the spa regime of heat up and cool down is not followed by most...More

Thank Renee D
Reviewed 19 September 2017

This place is such a heavenly sanctuary, I could have spent days here. 2 hours was not enough and sad my holiday was coming to an end. The staff are super helpful and friendly, everything was explained to us in great detail. The facilities are...More

Thank Emily B
Sponsored by:
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Ask a question
Questions & Answers
Duy L
24 March 2017|
AnswerShow all 2 answers
Response from TravelwiseSantaCruz | Reviewed this property |
Yes, they require a credit card in advance. You have 24 hours to cancel. If you don't do the massage and just use the facilities you either need to bring a white robe or rent theirs for an additional fee. All the details... More
19 August 2016|
AnswerShow all 4 answers
Response from SWMKerman | Reviewed this property |
it is very close to The Refuge and Uber is the way to fly.. Enjoy!!!
Olga K
19 August 2016|
AnswerShow all 8 answers
Response from SWMKerman | Reviewed this property |
depending on the weekday or weekend and also what is going on in the city, the price can be expensive or very economical.... We enjoy staying in pacific grove. It has a great charm and has the most awesome hotels. We enjoy... More