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Bridgewater Chocolate Factory and Factory Store

62 Reviews
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Bridgewater Chocolate Factory and Factory Store

62 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
62Reviews1Q&A
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Krys R wrote a review Feb. 2021
1 contribution
Associates were rude to my three children and myself. We had to leave the facility after being spoken about with another customer where we were referred to as stupid. I will never support a business who doesn’t respect and accommodate people with disabilities or the immunocompromised.
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Date of experience: February 2021
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Response from bridgewaterchocolate, Front Office Manager at Bridgewater Chocolate Factory and Factory Store
Responded Mar. 1, 2021
Thank you for bringing this to our attention and sorry to hear of this experience. We aim for great customer service and only want our customers leaving happy. We will speak directly with the manager of the retail store you visited. If you wish to discuss with us further please call us directly at 203-775-2286 option 1.
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Marta wrote a review Dec. 2020
4 contributions1 helpful vote
We ordered almost 300 boxes of chocolate for our customers as a holiday thank you gift and the team at Bridgewater is truly amazing. We ordered the chocolate, had a special logo on the inside of the box and asked them to do all the individual shipping around the country. We worked with Emily D and she managed the whole process seamlessly. The chocolate is amazing and worth every penny and the service is off the charts. Great team in every department and again, Emily knocked it out of the park with the experience we had working with Bridgewater. It's a very well run business.
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Date of experience: November 2020
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frankm85 wrote a review Jan. 2020
Danbury, Connecticut171 contributions73 helpful votes
OMG this place has some chocolate that is out of this world. Whatever kind of chocolate do you like they have. The only thing is bring a thick wallet because it's not cheap but then again you pay for quality
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Date of experience: January 2020
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Marianne1955 wrote a review Nov. 2019
Brookfield, Connecticut3 contributions
Great chocolate! Best place to pick up a hostess gift, send a gift or buy yourself a treat. The chocolate is wonderful but even better is the presentation. Worth every penny!
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Date of experience: September 2019
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Scott C wrote a review Nov. 2019
Phoenix, Arizona73 contributions15 helpful votes
I was in Brookfield for a 50th High School Reunion for Brookfield High School - Class of 1969. Someone had mentioned Bridgewater Chocolate Company as an excellent store. I was driving to visit my old home and happened to see the store off Silvermine Road in Brookfield. What an amazing place. I met Patti, the wife of Eric Landegren, one of the founders, and the developer of the recipes. The store fronts the factory which can be seen through a glass wall. The chocolates are exquisite. I bought a box for a gift and 2 boxes for my wife and me to enjoy. The boxes are hinged masterpieces, exceeded only by the quality of the delightful chocolate contents. I would give them more than 5 stars ⭐️. I highly recommend their products. I‘be sampled chocolates from around the world. These are without peer.
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Date of experience: October 2019
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