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Lapis Spa

4441 Collins Ave, Fontainebleau Miami Beach, Miami Beach, FL 33140-3227
+1 305-674-4772
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Review Highlights
Beware of Potential Scam

I'm relating my terrible experience in hope that this doesn't happen to anyone else. I booked a my... read more

Reviewed 4 days ago
Sandy A
,
Miami, Florida
Great massage!

My husband and I celebrated our anniversary with a couple's massage in the Spa. We got the Spa... read more

Reviewed 2 weeks ago
nabileh2017
,
Florida, United States
Read all 326 reviews
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Overview
  • Excellent79%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible3%
Travellers talk about
“rain room” (32 reviews)
“mineral pool” (24 reviews)
“steam room” (28 reviews)
LOCATION
4441 Collins Ave, Fontainebleau Miami Beach, Miami Beach, FL 33140-3227
CONTACT
Website
+1 305-674-4772
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Reviews (326)
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1 - 10 of 314 reviews

Reviewed 4 days ago

I'm relating my terrible experience in hope that this doesn't happen to anyone else. I booked a my services for this spa last Saturday. Twenty minutes after checking into the sap and putting my phone away, my husband received a call from a Hispanic man,...More

Thank Sandy A
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded yesterday

Thank you for taking the time to provide feedback regarding your recent time at Lapis Spa. We are saddened to learn of the challenges you encountered and would appreciate the opportunity to speak with you directly. Our management team has attempted to reach out to...More

Reviewed 2 weeks ago

My husband and I celebrated our anniversary with a couple's massage in the Spa. We got the Spa month deal and got a Swedish massage. The staff attention was outstanding. Elena showed me around the Spa facilities and she was very nice and attentive. The...More

Thank nabileh2017
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 1 week ago

Thank you for your kind words! Every day our Team Members strive to deliver an exceptional experience. We are thrilled to hear you enjoyed your time with us, take advantage of our facilities and enjoy our property overall. We cannot wait to welcome you back...More

Reviewed 2 weeks ago

My wife and I had a massage on July 4th and it was definitely one of the best spa experiences ever, and I've been to numerous spas. The service is professional and friendly. The spa facility/amenities are amazing, I recommend stopping by an hour or...More

Thank atrweb
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 1 week ago

Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your time. We will happily pass along your kind words to the entire...More

Reviewed 2 weeks ago

Went to the Lapis Spa during Spa Month and got a Swedish massage for $109 plus tax which came out to $132. It was really nice. The lockers could have been a little wider to fit my bag but other than that the facilities were...More

Thank Linnet L
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 2 weeks ago

Dear Linnet L. We appreciate your wonderful review! We are happy you were able to experience the Lapis Spa firsthand. It is our mission to deliver a great level of service to all of our guests. We are delighted to hear you enjoyed your overall...More

Reviewed 2 weeks ago via mobile

If you are in Miami between July and August you must enjoy a 50 mins massage for 109 at Lapis... very nice massage plus you can come early and enjoy the jacuzzi or the pool inside the spa! Plus after the massage you can leave...More

Thank Esther D
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 2 weeks ago

Dear Esther D. Thank you for your kind words! Every day our Team Members strive to deliver an exceptional experience. We are thrilled to hear you enjoyed your time with us, take advantage of our facilities and enjoy our property overall. We cannot wait to...More

Reviewed 3 weeks ago

Love all the spa amenities. The co-ed area is great. The treatments are awesome. I had a deep tissue massage with Jay and among the 10 best I have ever had. Swam in the ocean and napped in the quiet lounge.More

Thank clarissarich
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 3 weeks ago

Thank you for your kind words! Every day our Team Members strive to deliver an exceptional experience. We are thrilled to hear you enjoyed your time with us, take advantage of our facilities and enjoy our property overall. We cannot wait to welcome you back...More

Reviewed 3 weeks ago

This is not my first time at this spa. And it never fails. I had a Hot Stone massage and it was amazing the service, the massage and the location are just outstanding. I will come back anytime, to just relax and get relax.More

Thank Decfri13
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your visit. We will happily pass along your kind words to the entire...More

Reviewed 3 weeks ago

The deal during spa week is deceptive - beach and pool access are Described as being included ( and I clarified this when I booked) However on arriving at the beach - $19 per chair. The pool area is very Very Busy with not many...More

Thank Hartlgem
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to provide feedback regarding your recent visit to Lapis Spa. We are saddened to learn of the challenges you encountered and would appreciate the opportunity to speak with you directly. Our management team has attempted to reach out to...More

Reviewed 4 weeks ago

I recently visited the Fontainebleau's Lapis Spa for an Aroma Swedish Massage. Alina was fabulous! She really had the perfect touch. The facilities were very clean, fresh, and updated. They had everything you needed! TIP: Make sure that you plan enough time to be able...More

Thank StephLevitch
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 4 weeks ago

Dear Mrs. Levitch, Wow! Thank you for your recent review. We are thrilled to hear you were able to enjoy every aspect of our spa. Our Team Members work very hard to elevate your time with us and we will be sure to pass along...More

Reviewed 4 weeks ago

First of all if you haven't been to Lapis Spa at Fontainebleau you MUST go there NOW. I treated myself to a Hot Stone Massage, Mia is fantastic. Just the right amount of talking, massage pressure and stone temperature. I was so relaxed in Mia's...More

Thank Mayying W
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 4 weeks ago

Dear Mayying W. Thank you for your kind words! Every day our Team Members strive to deliver an exceptional experience. We are thrilled to hear you enjoyed your visit with us, take advantage of our facilities and enjoy our property overall. We cannot wait to...More

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Questions & Answers
Workman31
13 March 2017|
Answer
Response from Ernesto A | Reviewed this property |
No, they most be 18 or older and it doesn't matter if she goes with an older person.
0
Votes