Ace Luxury Transportation
Ace Luxury Transportation
5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Since 1985, Ace Luxury Transportation has been the leader in setting the standards and establishing a reputation for excellence in Orlando's luxury transportation field. Whether we're catering to a couple, a family or a large group, we personalize our service with individual care and can handle any occasion. We are based within the core of Florida's tourism district, with easy access to Port Canaveral, Walt Disney World, Universal Studios and much more! Ace Luxury provides well-organized and reliable transport services to any destination within Central Florida. Our mission and business model over the years changed from wanting to make money while helping others to wanting to help others while doing whatever it takes to keep our guests happy, and the money?, well that becomes the end result rather than the objective, which conveys the message that when you put people before profit, profit follows naturally and elevates your company to a higher caliber of customer satisfaction.
Duration: 1-2 hours
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- rcschwartz3Saint Paul, Minnesota26 contributionsNot as good as the first time we used this company.I was expecting a suburban or something like that but ended up in a big cargo like van. Not impressed with that vehicle. We paid for comfort and didn't get it. The drivers were both on time and very professionals and friendly. One driver did text while driving us and that is not safe at all. I have used this company before so I was disappointed this time!I'm sorry for the inconvenience you experienced during your recent trip with us. We understand your expectation for a Suburban or similar SUV and regret that you were not impressed with a van which is an upgrade from an SUV with more room especially for a large family such as yours. Please know that an SUV is always available, and you can request it in the future. We take safety seriously and will thoroughly investigate the texting incident. Your feedback is essential, and we appreciate your business. We look forward to serving you with an improved experience next time. Thank you for your continued trust in Ace Luxury Transportation.Written October 22, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with familyWritten October 20, 2023
- Connie L1 contributionThank youSahid was our driver. He was awesome. Was on time. Loaded our luggage easily. He reached out when he was close and then where we could find him. And then on the trip from the cruise port back to the airport he actually came to exactly where we were so we did not have to walk. There were people in our party that could not walk any distance. I truly appreciated that he would do that. The vehicle was clean. He was friendly and well informed of things locally.Thank you, Connie! We're delighted to hear about your positive experience with Sahid. We appreciate your kind words about his punctuality, assistance, and local knowledge. Ensuring convenience and comfort for all passengers is a priority for us, and we're glad Sahid went the extra mile. We look forward to serving you again in the future. Safe travels!Written October 27, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten October 25, 2023
- Meg B1 contributionGreat ExperienceHighly recommend. Easy to book, Professional drivers, smooth transfers, very clean vehicles. This is the second time we’ve used this company for airport transfers to and from our Disney resort. We’ve had Nasser and Bassem as drivers, both were wonderful. This past visit I had a resort change twice since I made the original reservation and it was a breeze to submit a modification and I had no hiccups either time. Both trips have been in new, pristine Denali XL or Escalade. Very clean vehicles, drivers were both very professional. Would not hesitate to use this company again.Meg, Thank you for your glowing recommendation! We're grateful for your kind words about our easy booking process, professional drivers like Nasser and Bassem, and our pristine vehicles. We appreciate your continued trust and look forward to serving you again in the future.Written November 9, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Travelled with familyWritten November 7, 2023
- Dave R1 contribution5 star serviceUsed Ace from MCO to Port Canaveral and then back after a cruise. Excellant service. I received text messages with the names and pictures of the drivers and text messages letting me know when they were in route and when they arrived. Everything went as smooth as you could hope for. I would definitely reccommend Ace and would use them again.Thank you for the 5-star review! We appreciate your kind words about our excellent service, including timely communication and smooth transportation. We look forward to providing you with another exceptional experience when you choose Ace Luxury Transportation again. Safe travels!Written January 6, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Travelled with familyWritten November 23, 2023
- Joel M1 contributionThe service to use when vacationing in Orlando area.Ace Luxury is worth every penny. Our personal driver was Jonathan and was a professional from start to finish. The vechile was amazing and the ride was great. Having the person waiting on you and walked you right to a vechile waiting for just your group was amazing. If you’re looking for an amazing service that makes you feel like the rock start this is the one. Have used them twice first time with 11 people and the second time with 4 we will use them from here out when we vacation in Orlando.JoelM, Thank you for your generous review! We're delighted to hear that Jonathan provided a professional service, and you enjoyed the amazing vehicle and personalized experience. We appreciate your loyalty and look forward to continuing to provide you with the exceptional service that makes you feel like a rock star on your future visits to Orlando. Safe travels with Ace Luxury Transportation!Written January 6, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled as a coupleWritten December 2, 2023
- Mark EHamilton, Canada92 contributionsWhat Excellent Customer ServiceOur large family of 8 arrived at a different airport terminal in Orlando than expected but our driver, Jose, gave us necessary directions so we could connect. On our way to a Disney cruise we weren’t looking for any complications? We had a complication in that I inadvertently left my portfolio of travel documents at the USA Customs desk. This was turned over to Westjet staff who walked it over to the baggage claim office where we now were. Again our Ace driver,Jose to the rescue. He “held my hand” during this anxious waiting process and soon we were on our way. Then a smooth 45 minute drive to our hotel in a large, luxurious van. Air travel can be complicated and having such great support from Jose turned what could have been a terrible day into a terrific one!Thank you for sharing your experience! We're grateful for your kind words about Jose's excellent customer service and his assistance during unexpected situations. We appreciate your acknowledgment of the smooth and luxurious transportation provided. It was our pleasure to turn a potentially challenging day into a terrific one, and we look forward to serving your family again in the future. Safe travels with Ace Luxury Transportation!Written January 6, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled with familyWritten December 8, 2023
- SUE PSewell, New Jersey16 contributionsYou won't be disappointed!!!Ace Luxury Transportation is awesome!! We booked them last minute for our group of 20 people plus baggage, and they were so accommodating!! They kept in touch via email and text to let us know arrival times and our driver, Omar, was punctual and had a great attitude. Definitely a fan of Ace!!Thank you for your fantastic feedback! We're grateful for your kind words about Ace Luxury Transportation's awesome service and Omar's punctuality and positive attitude. We appreciate your recommendation and look forward to providing the same level of excellent service for your future transportation needs. Safe travels with Ace!Written January 6, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled on businessWritten December 18, 2023
- Ric P1 contributionBest way to get from Airport to Disney ResortsWe had a group of 24 ranging in age from 5 months to almost 80 years old. In the past we used the Disney transportation from the airport to our resort. Since Disney discontinued that, we had to search for another way to get a large group transported. Rideshare was not really an option we wanted to use. Luckily we found ACE Luxury. From booking the bus, to meeting it at the loading area and then being picked up for the return trip, everything went smoothly and on time. We will definitely use again.Thank you for choosing Ace Luxury Transportation for your large group! We appreciate your kind words about the smooth and timely experience from booking to the return trip. It's wonderful to hear that we could provide a reliable solution for your group's transportation needs. We look forward to serving you again and ensuring another seamless journey in the future. Safe travels with Ace!Written January 6, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled with friendsWritten December 22, 2023
- Gene H1 contributionGreat service and awesome SUVsUsed Ace transport for our car service to Disneyworld. Reserved a large SUV for our party of 3. Great communication prior to pickups and drivers were great and professional. Definitely will use them again for our next trip coming up. Private transport is the way to go.Thank you for choosing Ace Luxury Transportation! We appreciate your positive feedback on our great service, awesome SUVs, and professional drivers. It's fantastic to hear that you had a positive experience, and we look forward to providing you with excellent private transport on your next trip. Safe travels, and we'll be here for you!Written January 6, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled with familyWritten December 23, 2023
- HLinkowichSan Jose, California61 contributionsOutstanding Service During Christmas VacationOutstanding Service. Ace provided 3 legs of transportation - Orlando Airport to Port Canaveral; Port Canaveral to Polynesian; Polynesian to Orlando Airport. Great communication. Drivers were prompt, on time, polite, and professional. Cars were clean and perfectly sized. Highly recommend. We will definitely use again. Thank you!Thank you for your exceptional feedback! We're grateful for your positive experience with Ace Luxury Transportation, highlighting our outstanding service, communication, and professional drivers. We appreciate your recommendation and look forward to providing you with the same high-quality service on your next visit. Safe travels, and thank you for choosing Ace!Written January 6, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled with familyWritten January 2, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
5.0
709 reviews
Excellent
680
Very good
16
Average
7
Poor
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Terrible
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gtovrea
Denver, CO3 contributions
Nov 2021
Our trip from Walt Disney World to Port Canaveral was awesome. Danny was on time with a mac-daddy ride, including a snazzy trailer for luggage (which was overkill for our 8 bags, but nevertheless a nice thought...). Comfort and class all the way. Unfortunately, while enroute to Port Canaveral and the Disney Dream we learned that our party of 6 adults and 5 children would be denied boarding. By the time we confirmed this would be the case, we were at the port arrival point. Danny smoothly proceeded along the thru lane and we asked him to divert to the Cocoa Beach Oceanfront Hilton (highly recommend, btw). We were able to quickly pivot from our cruise disappointment to new adventures in the area thanks to Ace Luxury's swift and seamless adjustment to our suddenly changed situation....... A highly positive impression.
Written November 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ralph
Farmington Hills, MI1 contribution
Nov 2022
We had Ace Luxury transport us from Orlando area hotels to Port Canaveral and then from Port Canaveral to the MCO airport for a cruise we were taking post Thanksgiving. The transportation was outstanding (comfortable, on time, safe, knowledgeable driver), but even more impressive was their communication. Any time I reached out with a question over email, I received a response in less than an hour and it was always helpful. They also do a great job of letting you know ahead of time who your driver will be, send you a photo of them so that you can recognize them, and provide you with the driver's cell number in case you need to contact them on the day of transportation. Would highly recommend this service if you need to get around Orlando with a larger party or for an important event.
Written December 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JenJohn25
Saint Paul, MN1 contribution
Feb 2020 • Family
We used Ace Luxury Transportation to pick us up from our hotel in Orlando (a non Disney resort) and take us to Port Canaveral for our Disney Cruise and then pick us up 8 days later from Port Canaveral and take us to the airport. Walter drive us both times and was fantastic. He set up the car seats and booster seats for all of the kids in our group. He helped load and unload the luggage. He even did one last sweep of the van to make sure we didn’t leave anything behind. He was timely and had good communication with us. Will absolutely use Ace again in the future.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JenJohn25, we're so glad we were able to help you out. You can always count on a smooth ride and travel experience with us. Vacations can be exciting but stressful at the same time. We love taking some of that stress away for our guests. We're looking forward to seeing you again in the future.
Best,
Joe D., Manager
Written February 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
van b
2 contributions
Jul 2023 • Family
I’m a little late writing this review. We booked a round trip transportation for a family of 26 cruise in July 16, 2023. We have used Ace before and always experienced easy scheduling, great drivers, and no issues with pick up or drop off. This year’s experience was the same except our driver. We had the same driver (I believe his name was Omar) for going to port and returning to airport. We arrived the day before and Omar picked us up at our hotel. My family and I were all ready waiting in the hotel lobby waiting for Omar who arrived on time. Our first impression, it seemed that Omar did not want to be there to handle our transportation. He never said and did anything that was rude however, he was not personable at all. He never greeted us when he arrived, I had to confirm he was here for us. He never talked except for a couple quick questions he had. The entire time it seemed his attitude was hurry up, get in the bus so I can get this over with. Our other drivers from Ace, have been very personable which add to an enjoyable vacation experience. The return tip was the same. Had issue when picking up at the port. Went to the pickup area that was instructed to us only to be told he could not pickup there. We were instructed two more locations the last one was a terminal issue not allowing him at the second location. However each time we moved, we had to lug all of our luggage along with small children. When booking with Ace, a prepaid gratuity is charged for the driver ahead of time. We don’t mind the prepaid gratuity and even tip the driver more in the past for good service. However, I like to tip based on the quality of service I received. With that, I wouldn’t have tip as much as the prepaid gratuity and we definitely did not give any extra. Overall and based on past experiences, Ace is a great transportation company and we would definitely used them again in the future.
Written August 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Van B,
We're truly sorry to hear that your recent experience with our driver Omar didn't meet your expectations, especially given your previous positive experiences with Ace Luxury Transportation. Your feedback is incredibly valuable to us, and we'll certainly investigate the situation with Omar to ensure our service is consistently up to the standard you've come to expect from us.
We understand how a driver's demeanor can significantly affect the overall experience, especially for a large family group. I assure you that addressing this issue will be a priority. Thank you for giving us another chance; we look forward to exceeding your expectations next time.
Best regards,
The Ace Luxury Transportation Team
Written August 28, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mdgil
Chicago36 contributions
Jun 2022 • Friends
I was very impressed with ACE for our transportation from MCO to Cocoa Beach. The reservation process was seamless, and they consistently stayed in contact pre-arrival. Upon landing, our driver was exactly where he said was going to be, assisted us getting our luggage and off we went. The SUV was a new Escalade that fit 2 adults, 2 children plus luggage comfortably. I will definitely use again.
Written June 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheila C
1 contribution
Dec 2021
When many of the shuttle services from Orlando to Port Canaveral were full during the Christmas holiday, we made a roundtrip reservation with Ace Luxury Transportation. Jose picked us up at our hotel near the airport and drove us to the coast. Felipe picked us up 6 days later at the port and dropped us at the Orlando airport. Making reservations online was a breeze and communication was excellent. We were notified when the driver was on his way and when he had arrived. I would not hesitate to use this car service again!
Written December 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cody2222
Coatesville, PA7 contributions
Sept 2023 • Family
We used Ace Luxury Transportation on our recent trip to Orlando for service between the airport and one of the Disney resorts. Pedro, our driver couldn't have been more helpful, he was very courteous, friendly and made sure that we felt safe in his care. I was very impressed with the communication that took place, via text or email, throughout the reservation process all the way through to the pickup at the airport. We chose the Mercedes sprinter van and it was immaculate and car seats were in place, as I had requested. I won't hesitate to use Ace on our next trip to Orlando - very quality oriented and extremely professional.
Written September 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind words and recognition of Pedro's courteous and friendly service. We're delighted to have met your expectations with our communication, cleanliness, and attention to your requests. We look forward to providing you with our quality-oriented and professional service on your next trip to Orlando. Your continued trust in Ace Luxury Transportation is greatly appreciated!
Written September 29, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chicklette2246
Smyrna, TN48 contributions
Feb 2022 • Family
We have traveled to WDW in Orlando many times, but have always retested a car or taken a bus shuttle. Because we were arriving later in the evening, we decided to hire a car service to get our party of 5 to our Disney resort hotel. Wow! What an awesome experience we had! Our driver, Bassem, was excellent—very efficient and professional! He met us at baggage claim and assisted us in securing our luggage and escorted us very quickly through a back exit reserved for car service transfers, loaded us in and away we went! He even had a booster seat ready as well as a Disney movie playing for the kids! We arrived at our resort in record time and I’ve never had a better transfer experience. Thanks to save and especially Bassem for a great ending to a long day!
Written February 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tour814349
1 contribution
Feb 2020
Our family of 8 just got back from a wonderful Disney World Land & Sea vacation. We used ACE Luxury Transportation for our transfer from Disney Port Orleans-Riverside to Cape Canaveral for our cruise, to Kennedy Space Center & back to the airport after the cruise. We had great experience from this transportation team. Communication was excellent. Received Text from Ace with pick up time, driver's name & his cell number. I also received a text from the driver when they arrived at the designated meeting area. Our first driver was Harry who took us to Port Canaveral. Our second driver was Walter who took us to Kennedy Space Center Then to the airport. Both are excellent driver, prompt, very professional & courteous. I highly recommend Ace Luxury Transportation & will definitely use them again for our future travel. Thank you Ace for the excellent service.
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We love welcoming travel groups of all sizes! We're so glad you chose us. Communication is always important to us, so you can count us being in touch with you throughout your trip. We're looking forward to welcoming you back to Orlando and helping you out again.
Best,
Joe D., Manager
Written February 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ppony123
Cottage Grove, MN3 contributions
Mar 2022 • Family
This was our first time using Ace for our transport between MCO and WDW and we couldn’t have been more impressed! Communication was extremely prompt and helpful from booking all the way through to final drop-off. We truly felt looked after and cared about. Both drivers were stellar and amazingly professional but Raymond was our favorite and absolutely top notch! He was prompt (early, which we LOVED), professional, courteous and wonderfully friendly. Thank your company and its people for your 5-star premium service. We’ll be sure to recommend you everyone we can. We’ll be loyal customers. No matter your budget, this service is more than worth the stress-relief your receive in times where traveling is a pure nightmare. Both drivers earned more than the included tips. Ace lived up to its name!
Written March 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello I am staying at the hotel animal kingdom lodge, looking to get round trip pricing to port carnival. Also I have 4 bags of luggage(suit cases) July 19th.
Thank you ,
Alberta English
Written July 15, 2019
You can go to their website to request a quote, or call 800-258-1015. We used their services in March and were highly impressed. Excellent communication on pick up and drop off times, etc. Will for sure use them again in the future.
Written July 15, 2019
buenas noches necesitaria si alguien pudiera recomendarme traslado desde port cañaveral hacia miami beach para 7 personas.gracias
Written May 16, 2016
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