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Mandara Spa at Loews Portofino Bay Hotel

Closed Now: 8:00 a.m. - 8:00 p.m.
Open today: 8:00 a.m. - 8:00 p.m.
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Review Highlights
Waiting Area Like A Public Restroom!

The spa is independent of the hotel. I had a massage and a facial and both techs were very... read more

Reviewed 4 days ago
dej64
,
Milwaukee, Wisconsin
Fantastic facial and haircut, best Mandara Spa I have visited

I had a completely wonderful experience at this spa. It is spotless, the staff is so friendly... read more

Reviewed 5 days ago
Caryn B
Read all 87 reviews
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Traveller Overview
  • Excellent43%
  • Very good16%
  • Average11%
  • Poor10%
  • Terrible20%
4 days ago
“Waiting Area Like A Public Restroom!”
5 days ago
“Fantastic facial and haircut, best Mandara Spa I have visited”
About
Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a 13,000 square foot sanctuary located by the Piazza Ponte between the Beach and Villa pool. Rooted in the Balinese tradition for the healing arts and combining this rich...more
Closed Now
Hours Today: 8:00 a.m. - 8:00 p.m.
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Contact
5601 Universal Blvd, Loews Portofino Bay Hotel, Orlando, FL 32819-7880
Florida Centre
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+1 407-503-1244
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Reviews (87)
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1 - 10 of 83 reviews
Reviewed 4 days ago

The spa is independent of the hotel. I had a massage and a facial and both techs were very professional and were more than competent. My major complaint was the waiting area for the services. It is no better than a public bathroom—tiled walls, overhead...More

Thank dej64
Reviewed 5 days ago

I had a completely wonderful experience at this spa. It is spotless, the staff is so friendly! Emilie gave an amazing facial, Glenda gave the BEST haircut, knew exactly what I wanted, and Dolsie helped me with checkout. I highly recommend, you won't be dissappointed!

Thank Caryn B
Reviewed September 12, 2018 via mobile

I had an amazing time with my masseuse Kenya. She was wonderful!!! Ruby was also very sweet. Very accommodating and respectful. The staff is simply the best! My only con is that the waiting area in the back and bathroom area needs updating. Other than...More

Thank passport30
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded September 17, 2018

Thank you so much for this outstanding review. We're so pleased to learn of the exceptional service provided by your massage therapist Kenya and staff member Ruby. Thank you for your constructive feedback regarding updates to the waiting area and bathroom. We will certainly look...More

Reviewed August 1, 2018

Pros - Its decorated adequately. The spa is not very large but there were some nice touches. I’ve been to spas that are more beautiful but Mandara does make the most of the space. - The only real pro is the location. It’s located right...More

3  Thank juliehodgden
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded August 6, 2018

Hi Julie, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. As we are happy you were able to use your Groupon for your services, Auto Gratuity...More

Reviewed July 14, 2018

This is a nice spa but their prices for services are really high. One of the people in our group had severe back pain so we just paid the price for a message which is double what you normally pay. The message was good but...More

1  Thank JoyFromTO
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded July 30, 2018

Hello Joy, We truly appreciate your honest feedback. Here at Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando, we strive for excellence and are disappointed to hear that you received anything less. As to the 20% automatic gratuity, this is a typically charged...More

Reviewed July 1, 2018

Dolsie at the reception desk gave a very warm and welcoming greeting. My massage therapist Amy was very friendly and I had a great massage. The facility was relaxing and well equipped and well stocked. Truly great customer service at this spa by both ladies....More

Thank jenniferab653
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded July 11, 2018

Dear jenniferab653, Thank you so much for taking the time to write. Your review is much appreciated and clearly shows us that your escape with us was a memorable one. Your feedback gives us a great chance to celebrate with our wonderful team members, and...More

Reviewed June 25, 2018

My wife and I live in the area and have visited Mandara Spa about 5 times in the last year to relax and get a massage. This place has gone through a lot of renovation in the last few years and the result is a...More

1  Thank Joel L
Reviewed June 9, 2018 via mobile

The spa is not luxurious which is what I was expecting for the price. It's a dank basement with uncomfortable furniture that could have been bought at Home Depot. There was also a loud vent noise that made it impossible to relax. The massage was...More

1  Thank bandblair
Reviewed June 6, 2018 via mobile

I had THE best massage by Mauricio! The paraffin on the feet was soothing and the hot towels for my back felt amazing. The spa is clean and the customer service from the entire staff was awesome from the receptionist at the front desk to...More

Thank cbmoves1
Reviewed May 28, 2018

This spa should be luxurious. I had booked a facial and a mani/pedi at the property and I was shocked at how dirty the enter facility was. No one was there to provide spa shoes - so I had to use my own. An inconvenient...More

4  Thank NewDaywith_Kris
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