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Mandara Spa at Loews Portofino Bay Hotel

5601 Universal Blvd, Loews Portofino Bay Hotel, Orlando, FL 32819-7880
+1 407-503-1244
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restful

I only had a manipedi but it was so relaxing the young lady who did it was so sweet and nice . for... read more

Reviewed 1 week ago
marie p
,
Warwick, New York
One of the best in Orlando

Amazing service. Professional and very attentive personal. They will make sure you are having the... read more

Reviewed 2 weeks ago
Kmariyka
Read all 72 reviews
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Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a 13,000 square foot sanctuary located by the Piazza Ponte between the Beach and Villa pool. Rooted in the Balinese tradition for the healing arts and combining this rich knowledge and spirit of generosity with European techniques, Mandara’s spa therapies offer each guest luxuriously-healing experiences: signature massages, award-winning facials, indulgent body treatments, the latest in hair, nail care, and waxing. Retreat in a haven that harbors 14 treatment rooms, co-ed lounge, co-ed hydropool, separate men's and women's sauna and steam rooms, a full-service salon, and Fitness Center. Let us send you to a place where calm and serenity exist every moment.
  • Excellent38%
  • Very good19%
  • Average13%
  • Poor8%
  • Terrible22%
4 Nov 2017
“Fantastic staff, luxurious but expensive”
17 Aug 2017
“Fantastic Massages At Least”
Open Now
All hours
Hours Today: 8:00 a.m. - 8:00 p.m.
LOCATION
5601 Universal Blvd, Loews Portofino Bay Hotel, Orlando, FL 32819-7880
Florida Center
CONTACT
Website
+1 407-503-1244
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1 - 10 of 68 reviews

Reviewed 1 week ago

I only had a manipedi but it was so relaxing the young lady who did it was so sweet and nice . for the life of me I cannot remember her name but she has her aniversary tattooed on her wrist . she paid attention...More

1  Thank marie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 3 days ago

Hi Marie, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando!...More

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Reviewed 2 weeks ago

Amazing service. Professional and very attentive personal. They will make sure you are having the best experience.

Thank Kmariyka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

I have tried twice to reach out to spa management with no response. Portofino bay will not provide direct e-mail info. They told me that spa would be in touch momentarily 4 days ago. I followed up yesterday and still no response, Shellac manicure falling...More

Thank 600norac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 November 2017 via mobile

After several days at the theme parks my feet needed some help! Booked into this spa since it was the only one in the Universal hotels area. Prices were impossible to find online (the treatment list was easy to find though), I had to call...More

1  Thank Anne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda M, Marketing Coordinator at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 8 November 2017

Hello Anne, Thank you so much for taking the time to share your Mandara Spa experience. Your email is much appreciated and clearly shows us that your escape with us was a memorable one. Your feedback gives us a great chance to celebrate with our...More

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Reviewed 17 August 2017

During our first anniversary-cation to Universal Orlando, I thought it would be nice for my husband and I to enjoy a relaxing couple's massage together. We had 6:30 PM appointments, which I now realize should have been made earlier (but we couldn't do because of...More

Thank Cynthia AJ D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017

Called the spa while on or way to Portofino for a relaxing couple of days.....made the reservation after asking what I thought were the right questions. At the end the lady on the phone said that part of the spa is closed for renovation, so...More

1  Thank davidpQ6964PK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda M, Marketing Coordinator at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 14 August 2017

Hi davidpQ6964PK, Thank you for sharing your bliss spa experience.We are so sorry to hear about your less than satisfactory experience. I have passed this message along to our spa director, Bill Toth. If he has not done so already, he will be reaching out...More

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Reviewed 22 June 2017

You can get a massage here but nothing else. They took a perfectly good spa years ago and tore everything out. If you see previous reviews you can see they said it would be completed Feb 2017, but it is still not close to be...More

2  Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda M, Marketing Coordinator at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 26 June 2017

Hi Michael, Thank you for sharing your Mandara Spa experience. I’m sorry to hear about your less than satisfactory experience and wish to extend our apologies. At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation...More

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Reviewed 9 June 2017 via mobile

So my boyfriend and I booked a getaway to Orlando Fl, and stayed at the portofino bay hotel. We decided to go to the spa even though it was under construction and many amenities were not working. We both got scrubs and massages, facials and...More

1  Thank sunnybun26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2017

My spouse & I were both impressed by our massage therapists. Like many other reviewers, we were disappointed that the spa facilities were under renovation and I had to go back out to the front desk to find things since there were no locker room...More

1  Thank cdngolfergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 17 May 2017

Thank you for visiting us and the great review. At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation. We do apologize for the inconvenience our renovation may have caused. However, we are so excited for...More

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Reviewed 4 January 2017 via mobile

We had excellent massages here, but I would echo recent reviews about the lack of any additional spa amenities currently or spa ambiance. The jacuzzi and steam room are under renovation (we were told about this in advance), and in general the lighting is dark...More

3  Thank ardenp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 16 January 2017

Thank you for sharing your Mandara Spa experience. It is wonderful to hear you were pleased with your services and that the massages were excellent. We are very proud of our spa therapy team -- both massage therapists and estheticians as they are among Orlando's...More

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