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Mandara Spa at Loews Portofino Bay Hotel

Open today: 8:00 a.m. - 8:00 p.m.
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Review Highlights
Outrageously expensive, even with a Groupon!

Pros - Its decorated adequately. The spa is not very large but there were some nice touches. I’ve... read more

Reviewed 2 weeks ago
juliehodgden
,
Norman, Oklahoma
Lovely Relaxing Day

Dolsie at the reception desk gave a very warm and welcoming greeting. My massage therapist Amy was... read more

Reviewed July 1, 2018
jenniferab653
,
Celebration, Florida
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Traveller Overview
  • Excellent43%
  • Very good16%
  • Average11%
  • Poor9%
  • Terrible21%
4 Nov 2017
“Fantastic staff, luxurious but expensive”
2 weeks ago
“Outrageously expensive, even with a Groupon!”
About
Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a 13,000 square foot sanctuary located by the Piazza Ponte between the Beach and Villa pool. Rooted in the Balinese tradition for the healing arts and combining this rich...more
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Hours Today: 8:00 a.m. - 8:00 p.m.
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Contact
5601 Universal Blvd, Loews Portofino Bay Hotel, Orlando, FL 32819-7880
Florida Centre
Website
+1 407-503-1244
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Reviews (84)
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1 - 10 of 80 reviews
Reviewed 2 weeks ago

Pros - Its decorated adequately. The spa is not very large but there were some nice touches. I’ve been to spas that are more beautiful but Mandara does make the most of the space. - The only real pro is the location. It’s located right...More

1  Thank juliehodgden
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 1 week ago

Hi Julie, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. As we are happy you were able to use your Groupon for your services, Auto Gratuity...More

Reviewed July 14, 2018

This is a nice spa but their prices for services are really high. One of the people in our group had severe back pain so we just paid the price for a message which is double what you normally pay. The message was good but...More

1  Thank JoyFromTO
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 2 weeks ago

Hello Joy, We truly appreciate your honest feedback. Here at Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando, we strive for excellence and are disappointed to hear that you received anything less. As to the 20% automatic gratuity, this is a typically charged...More

Reviewed July 1, 2018

Dolsie at the reception desk gave a very warm and welcoming greeting. My massage therapist Amy was very friendly and I had a great massage. The facility was relaxing and well equipped and well stocked. Truly great customer service at this spa by both ladies....More

Thank jenniferab653
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded July 11, 2018

Dear jenniferab653, Thank you so much for taking the time to write. Your review is much appreciated and clearly shows us that your escape with us was a memorable one. Your feedback gives us a great chance to celebrate with our wonderful team members, and...More

Reviewed June 25, 2018

My wife and I live in the area and have visited Mandara Spa about 5 times in the last year to relax and get a massage. This place has gone through a lot of renovation in the last few years and the result is a...More

1  Thank Joel L
Reviewed June 9, 2018 via mobile

The spa is not luxurious which is what I was expecting for the price. It's a dank basement with uncomfortable furniture that could have been bought at Home Depot. There was also a loud vent noise that made it impossible to relax. The massage was...More

1  Thank bandblair
Reviewed June 6, 2018 via mobile

I had THE best massage by Mauricio! The paraffin on the feet was soothing and the hot towels for my back felt amazing. The spa is clean and the customer service from the entire staff was awesome from the receptionist at the front desk to...More

Thank cbmoves1
Reviewed May 28, 2018

This spa should be luxurious. I had booked a facial and a mani/pedi at the property and I was shocked at how dirty the enter facility was. No one was there to provide spa shoes - so I had to use my own. An inconvenient...More

4  Thank NewDaywith_Kris
Reviewed April 16, 2018 via mobile

We have been to Mandara Spas before, so when I was looking for a good spot for a spa day during our Disney Vacation, this was an easy choice. I booked massages and facials for both of us. They were go good, we scheduled a...More

Thank Laura L
Reviewed April 8, 2018

While my treatments at Mandara Spa were stellar, my favorite part of the experience was the people. Beginning with awesome Awestyn at the front desk, a scrub with Jasmine, a facial with Paula and nails by Jessica and Anna....each helped figure out just the treatments...More

Thank McLeods O
Reviewed April 2, 2018

I know that sounds over the top but so often I am disappointed and I have had pedicures all over the world. Jessica was very gentle and we chatted happily for the hour. What a gem. I think I will be booking in for some...More

Thank Kathy H
Brenda M, Manager at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded June 28, 2018

Dear Kathy, Thank you for sharing your Mandara Spa experience earlier this year! It's comments like yours that truly keep up motivated! It seems we missed your review and recently came across your feedback. Although some time has lapsed, we thank you for your taking...More

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