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Review Highlights
Lovely few hours

I booked Alton Towers for a half a day (3 hour) spa with some friends. Upon arrival we were warmly... read more

Reviewed 4 weeks ago
Sam W
,
Stoke-on-Trent, United Kingdom
Alton towers spa day with teen daughter

This was a surprisingly good day. Very good value for money. Very accessible for all budgets yet... read more

Reviewed August 6, 2018
katie M
via mobile
Read all 337 reviews
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Traveller Overview
  • Excellent40%
  • Very good28%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“steam room”(43 reviews)
“relaxation room”(23 reviews)
About
Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of...more
Contact
Inside Alton Towers Hotel, Farley, England
Website
+44 844 545 7923
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Reviews (337)
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LanguageEnglish
129
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18
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All reviewssteam roomchanging rooms arerelaxation roomfree fruitrobes and slippersconservatory areathe secret gardendark roomalton towersscalp massagelovely relaxing dayvalue for moneyhour sessiontheme parkstaff were friendlymy mumthree hours
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1 - 10 of 337 reviews
Reviewed 2 weeks ago via mobile

Was really disappointed with the spa in that it was very small. The outside seating is tiny with complete shade both from the huge parasol and buildings, it’s not very welcoming and has a wood shed plonked there as a sauna!! The showers were very...More

1  Thank karen r
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 2 weeks ago

Hi karen r, Thank you for taking the time to review us on Trip Advisor. I am sorry to hear you were disappointing with your recent visit to our spa, especially regarding your hygiene comments in our showers. Please be assured our spa team have...More

Reviewed 3 weeks ago via mobile

We have been to Alton Towers Spa a few times now so thought it was time for a review! We booked for 4 of us as a treat for my heavily pregnant daughter! Once we arrived we were given forms to fill in then given...More

Thank samxxjane
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 2 weeks ago

Hi samxxjane, Thank you for taking the time to rate us on Trip Advisor. I am glad to hear that you enjoyed our treatments, including your head and neck massage and our sauna/steam room! I shall pass this onto our Spa staff on your behalf....More

Reviewed 4 weeks ago via mobile

Beautiful spa, went with friends, reasonable pricing of £20.00 per person, was really nice way to relax with great steam room and other facilities, found the relaxation beds really good,numerous features to use and soft drinks provided. Staff were very friendlyMore

Thank Wander389517
AltonTowersCS, customer services at Alton Towers Spa, responded to this reviewResponded 4 weeks ago

Hi, Thank you for leaving a review on our TripAdvisor page. We're really pleased to hear that you and your friends enjoyed their time at the Alton Towers Spa and we do hope that you will return in the near future. Once again thank you...More

Reviewed 4 weeks ago

I booked Alton Towers for a half a day (3 hour) spa with some friends. Upon arrival we were warmly greeted by the Hotel staff. We knew where we were going, so we made our own way to the Spa area. Once we arrived, our...More

Thank Sam W
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 3 weeks ago

Hi Sam W, Thank you for taking the time to write this feedback. It is great to know that you enjoyed your visit and though that us was a good price for your experience. We are very sorry that your Jacuzzi was out of action,...More

Reviewed August 6, 2018 via mobile

This was a surprisingly good day. Very good value for money. Very accessible for all budgets yet still felt rested and relaxed. Super friendly staff. The facilities were clean and smartMore

Thank katie M
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded August 15, 2018

Hi Katie, Thank you for your great concise feedback! We are very happy to hear that you enjoyed your visit and that you believed it was good value for money. We will pass the positive feedback regarding our staff members on. We hope to see...More

Reviewed July 31, 2018 via mobile

I visited a few days ago with a group of friends. I've been before in previous years and had heard that the spa had been closed for renovation. We booked on a package deal from Facebook, which was a fantastic deal. The massage was amazing...More

Thank absolutlyem
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded August 15, 2018

Hi absolutlyem, Thank you for your feedback. We are very happy to hear that you enjoyed your visit. We are also very happy to hear about the service from our staff member Natalie, we will ensure this feedback is passed on. All of your feedback...More

Reviewed July 27, 2018 via mobile

Got treated by the Mrs to a Spa day. I had to right a review for here because I've done numerous ones for the actual park (& none of them good, penny pinching misers). This place is wonderful. The staff are fantastic & the girls...More

1  Thank HotelPrivateEye
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded August 15, 2018

Hi HotelPrivateEye, Thank you for this very detailed review. We are very happy to hear that your Spa trip allowed you to unwind and de-stress. We appreciate all of your great comments and will ensure that they are passed on. We hope to see you...More

Reviewed June 25, 2018 via mobile

Quite nice, very professional looking and we would have liked to have sampled some treatments however despite being told that there was lots of availability the evening before, the following morning it was all booked up which was unfortunate. The saunas and steam rooms were...More

Thank MACE_6013
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded June 29, 2018

Hi MACE_6013, Thank you for your review. We are glad to hear that you liked the layout of our Spa and also our swimming pool area. Our teams work hard to ensure that this, like the whole of the Resort is kept to high standards....More

Reviewed June 21, 2018 via mobile

I purchased a spa day for my partner, what can I say ? Outstanding. From start to end the whole experience was completely outstanding, we arrived at the venue to be greeted by a very friendly staff member. We entered the spa,the next 3 or...More

Thank JohnP6706
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded June 23, 2018

Dear John P, Thank you for taking the time to review your visit to the Spa on Trip Advisor. We are thrilled to hear that you had such a fantastic visit here at the Spa and that you have left a 5* Review! At the...More

Reviewed June 18, 2018 via mobile

Had a AMAZING day at Alton Towers Spa today. We were greeted by very friendly and helpful staff. The facilities were great and well worth the money . We had a treatment and Care the spa technician was great. She explained everything very clearly and...More

1  Thank Gail C
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded June 23, 2018

Dear Gail C, Thank you for taking the time to review your visit to the Spa on Trip Advisor. We are thrilled to hear that you had such a fantastic visit here at the Spa and that you have left a 5* Review! At the...More

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Questions & Answers
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Hollieepp
March 29, 2018|
AnswerShow all 2 answers
Response from jenn4shepo | Reviewed this property |
There are good hairdryers but no straighteners........ And I couldn't see anywhere to plug any in.... Hope this helps.
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