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Alton Towers Spa

Inside Alton Towers Hotel, Farley, England
+44 844 545 7923
Website
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Review Highlights
Another great day spent

We have been here many times before and we thoroughly enjoy it every time, it is not a high class... read more

Reviewed 10 October 2015
ttallett
,
London, United Kingdom
Lovely Treatments

i was instantly greeted by the welcoming staff who were a great help. The facilities are great and... read more

Reviewed 5 October 2015
Shells1314
,
Staffordshire, United Kingdom
Read all 302 reviews
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Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of personalised spa treatments. Within our Aqua Relaxation Rooms every door opens to reveal a myriad of wonderful surprises. Unwind and refresh mind, body and soul as you wander from the serenity of our pool, to the calm of our Crystal Steam Room, Meditation Room, or our brand new traditional outdoor log sauna.
  • Excellent41%
  • Very good29%
  • Average18%
  • Poor8%
  • Terrible4%
Travellers talk about
LOCATION
Inside Alton Towers Hotel, Farley, England
CONTACT
Website
+44 844 545 7923
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Reviews (302)
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71 - 80 of 302 reviews

Reviewed 10 October 2015

We have been here many times before and we thoroughly enjoy it every time, it is not a high class pretentious spa, it is one you really can relax in and enjoy the company rather than feeling like you have to be silent! It has...More

Thank ttallett
180kate2015, Manager at Alton Towers Spa, responded to this reviewResponded 19 November 2015

Dear Missmonica, Thank you for taking the time to complete a review on Trip Advisor. We're delighted to read that you had a fantastic time during your Spa experience. We're pleased that you enjoyed the detox juices too, and we will be sure to pass...More

Reviewed 5 October 2015

i was instantly greeted by the welcoming staff who were a great help. The facilities are great and so was my back massage. Definitely planning to return soon.More

Thank Shells1314
180kate2015, Manager at Alton Towers Spa, responded to this reviewResponded 19 November 2015

Dear Shells1314, Thank you for taking the time to complete a review on Trip Advisor. We're delighted to read that you had a fantastic time during your spa experience . We're pleased that you enjoyed your massage too, and we will be sure to pass...More

Reviewed 3 October 2015 via mobile

Booked 3hrs relaxation rooms with lunch. Lunch was great definately worth the money ... especially the choc brownie sundae and the staff in the dining room were so friendly and helpful. Changing rooms are on the small side especially when you clash with people either...More

Thank kerriec14
180kate2015, Manager at Alton Towers Spa, responded to this reviewResponded 19 November 2015

Dear Kerriec14, Thank you for taking the time to review us on Trip Advisor; we are truly appreciative of all feedback, as it allows us to ensure that we are delivering the most amazing experiences to all of our guests. We are sorry to hear...More

Reviewed 28 September 2015 via mobile

We came here for a hen do! Was lovely, very relaxing but the spa isn't big enough. The changing rooms were rubbish! Not enough space at all. Also walking across the hotel to get to the food area wasn't good either. Not very good.More

1  Thank Ella S
180kate2015, Manager at Alton Towers Spa, responded to this reviewResponded 19 November 2015

Dear Ella S, Thank you for taking the time to review us on Trip Advisor; we are truly appreciative of all feedback, as it allows us to ensure that we are delivering the most amazing experiences to all of our guests. We are sorry to...More

Reviewed 21 September 2015

Never been here before but do enjoy a girlie spa day out and have visited quite a few. Arrived and was directed to spa by doorman,went all the way down the staircase to the ground floor, saw a manager said we were looking for spa...More

1  Thank chisches
Thomas B, Resort Excellence at Alton Towers Spa, responded to this reviewResponded 26 September 2015

Dear chisches, Thank you for taking the time to complete a review on TripAdvisor. We have passed your comments on about the Alton Towers Spa to the Spa and Hotels management team who are sorry that your visit didn't meet the expectations. We have also...More

Reviewed 20 September 2015 via mobile

Was really looking forward to the spa day. Staff were ok, not very welcoming and a bit impersonal. Pools etc were nice but the foot baths and some other spa facilities weren't working. It was disappointing to have to go and walk over to the...More

Thank Ladybird197
180kate2015, Manager at Alton Towers Spa, responded to this reviewResponded 19 November 2015

Dear ladybird197, Thank you for taking the time to review us on Trip Advisor; we are truly appreciative of all feedback, as it allows us to ensure that we are delivering the most amazing experiences to all of our guests. We are sorry to hear...More

Reviewed 16 September 2015

Staff here are excellent as are all alton towers staff. Spa really let's alton towers down. It's in desperate need of improvement. Moldy sauna rooms are not a nice atmosphere. Jacuzzi is mental,can't sit and relax in it. Changing rooms are tiny and dark. My...More

Thank tipsey123
180kate2015, Manager at Alton Towers Spa, responded to this reviewResponded 19 November 2015

Dear tipsey123, Thank you for taking the time to review us on Trip Advisor; we are truly appreciative of all feedback, as it allows us to ensure that we are delivering the most amazing experiences to all of our guests. We are sorry to hear...More

Reviewed 15 September 2015

Recently visited here with a friend for a chill out day. I'm not sure what i was expecting being situated by the theme park but i was surprised it was a little better than i imagined but still room for improvement. There was some lovely...More

Thank Barbs25
180kate2015, Manager at Alton Towers Spa, responded to this reviewResponded 19 November 2015

Dear Barbs25, Thank you for taking the time to review us on Trip Advisor; we are truly appreciative of all feedback, as it allows us to ensure that we are delivering the most amazing experiences to all of our guests. We are sorry to hear...More

Reviewed 4 September 2015 via mobile

Amazing day. Great staff so friendly. Amazing treatments so impressed. Lovely spa day great facilitiesMore

Thank Julie S
James G, Resort Excellence at Alton Towers Spa, responded to this reviewResponded 5 September 2015

Dear Julie S, Thank you so much for taking the time to review us on Trip Advisor. Feedback allows us to identify opportunities to make our Spa even more amazing, and it is wonderful to recognise when we have delivered amazing service. It's wonderful to...More

Reviewed 1 September 2015 via mobile

I really enjoyed my spa, the facilities are great I'd definitely return, food was lovely too! My shell massage was amazing as was the taster facial, I love the fact that detox juices were on offer free all day (a lovely touch most other spas...More

Thank Jacqui G
James G, Resort Excellence at Alton Towers Spa, responded to this reviewResponded 5 September 2015

Dear Jacqui G, Thank you for taking the time to review us on Trip Advisor; we are extremely appreciative for all feedback, as it allows us to ensure that we're delivering the most fantastic experiences possible. We have noted your feedback regarding purchasing drinks, and...More

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