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KeyLime Cove Indoor Waterpark Resort

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Address: 1700 Nations Dr, Gurnee, IL 60031-9136
Phone Number:
+1 877-394-8122
Website

TripAdvisor Reviewer Highlights

Read all 350 reviews
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  • 157
    Excellent
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    Very good
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    Average
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    Terrible
Cute

Cute decor. Friendly staff. Nice size Waterpark. Perfect for groups and conferences. Rooms are big and clean and bright and cheery

4 of 5 bubblesReviewed 1 week ago
Vicki W
,
fort worth
via mobile
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350 Reviews from our TripAdvisor Community

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Showing 350: English reviews
2 reviews
5 of 5 bubbles Reviewed 1 week ago via mobile

Another magical trip up to Key Lime Cove this time in a suite with 3 additional girls for my daughter's birthday! Some fun upgrades since last year in the arcade with indoor putt-putt and bowling. Still have LOADS of free-fun-family entertainment like movies, face painting, temp-tattoos and this year Illusionist Dennis Christie blew out minds with AMAZING tricks! Of course... More 

Helpful?
Thank Vincent B
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Vincent B, Thank you for choosing KeyLime Cove for a return visit for your daughter's birthday, and for sharing the experience with her friends. It sounds like you found plenty of fun and activities to keep you all entertained beyond just the waterpark. We appreciate your kind words! More 

fort worth
Level Contributor
23 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Cute decor. Friendly staff. Nice size Waterpark. Perfect for groups and conferences. Rooms are big and clean and bright and cheery

Helpful?
Thank Vicki W
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Vicki W, Thank you for the splash-tastic review. We appreciate that you noticed our fun, tropical-inspired theme -- we love providing a quick island getaway that's close to home. Thank you for noting we are a good conference location; we love to be of service for groups of all sizes. More 

Round Lake, Illinois
Level Contributor
45 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago via mobile

We live nearby and have gone here a couple of times with family when they have had rooms. We have tried to go several time ourselves when we saw ads for lower prices. However, out of the 6 times that we have tried to book the cheaper rates buy the time we go to checkout during the reservation process, the... More 

Helpful?
Thank KMCKYCarlson
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear KMCKYCarlson, Our rates depend on the day of the week, the room type, and number of guests in your room. Right now, our rates start at $139.95 for up to 4 guests in a Queen Deluxe stateroom, midweek. Our suites and weekend rates are higher. If you live close by and have flexibility in your schedule, our Fat Tuesday... More 

Chicago, Illinois
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 18 January 2017 via mobile

We stayed a Friday and Saturday evening. Room was decent but outdated, carpet stains, bedroom didn't look like it was vacuumed, there were cobwebs over the lights, and a dried up contact on our bathroom floor...as another reviewer noted, when you are paying these prices you expect a certain level of cleanliness. I was rather impressed that there were mattress... More 

Helpful?
1 Thank beck f
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear rfrieders, Thank you for your feedback. We will follow up with both our Housekeeping and Aquatics staff about your concerns. We appreciate that you chose KeyLime Cove for a return visit and value you as guests. It is with constructive comments from repeat visitors like you that we can continue to train our staff and improve. More 

Gurnee, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 12 January 2017

They have different water activities for all different ages!! And there is snack shops inside the water park area. And a bar area!! :)

Helpful?
Thank veritoc1992
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear veritoc1992, Thank you for your splash-tastic review! We are happy to hear your family enjoyed the waterpark, and found access to refreshments convenient. We look forward to welcoming you back soon! More 

2 reviews
5 of 5 bubbles Reviewed 11 January 2017

No need to bring towels from home, they provide towels at the waterpark and they are warm as if they just came out the dryer!

Helpful?
Thank Jessica S
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Jessica S, Thank you for your review! Yes, we do provide towels. The only thing we advise guests to do is to bring a cover-up or something to prevent chills while walking from the waterpark back to their guest room. We hope to see you on a return visit to KeyLime Cove. More 

Evanston, Illinois
Level Contributor
23 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 4 January 2017 via mobile

Went for a two day during kids' winter break. The waterpark design/layout is consistent with most watermarks these days. What made it somewhat unpleasant is that the air and water temperature were more than a bit on the cool side. All right in the middle of summer, but when it is 9 degrees outside . . . And if you... More 

Helpful?
Thank japapuss
Jennifer E, Owner at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear japapuss, We are sorry to hear you did not enjoy the waterpark experience enough to return for another visit. During winter months when the cold weather is harsh, we do our best to monitor and control both water and air temperatures. Your comments about the men's locker room will be forwarded to the team. Thank you for your feedback. More 

Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 31 December 2016 via mobile

After booking our trip for Christmas Eve we were tagged in a post about bedbugs. I called them inquiring, and from phone to check in customer service was stellar! We thoroughly checked our room and no bed bugs. All lifeguards were professional and so were the towel people. Only issues we had was that the lazy river was heavily chlorinated... More 

Helpful?
Thank Milly G
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Milly G, Thank you for your thoughtful review. As you say, an interaction with one person can change an experience, and that is how we feel about the misinformation you received on a social media post prior to your visit. As a hotel, we have a very vigilant and immediate response to any accusation of bed bugs, and we... More 

Level Contributor
11 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 December 2016 via mobile

We felt like we were on a cruise ship. There was a main corridor which included areas to relax, treats, food, arcade and mini golf. There were free food/activities throughout our stay including free snow cones, popcorn and cookie decorating. The water park was nice. Decorating was very tropical in nature. In the lazy river there weren't enough tubes which... More 

Helpful?
Thank tim r
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear tim r, Thank you for your review of KeyLime Cove. We do strive to make our guests feel like they've been transported to a tropical resort location that has plenty of relaxation as well as surprises to delight you. It sounds like you found many of our amenities to complete your stay. Thank you for choosing KeyLime Cove; we... More 

Chicago, Illinois
2 reviews
3 of 5 bubbles Reviewed 29 December 2016

While the Hotel staff is bad, the pool staff are friendly and run the place properly. Worth the price and delivers as expected.

Helpful?
Thank PilsenKev
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear PilsenKev, Thank you for your comments. Although we are not clear on your experience with the hotel staff, we are sorry you felt that our customer service needed improvement. Our Aquatics staff is highly trained and attentive, so thank you for giving them a mention. We hope you enjoyed your stay and hope to see again, the next time... More 

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
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  • Is there a restaurant or café onsite?