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Address: 2300 Empress Dr, Joliet, IL 60436-9504
Phone Number:
+1 815-744-9400

TripAdvisor Reviewer Highlights

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    Excellent
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    Very good
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    Average
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    Terrible
Can't win here

Maybe it's me, but I have never won a dime at this casino. Outside is nicer than inside. Restaurants are just ok.

3 of 5 bubblesReviewed 30 September 2016
Norma S
,
New Lenox, IL
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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
New Lenox, IL
Level Contributor
32 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 30 September 2016

Maybe it's me, but I have never won a dime at this casino. Outside is nicer than inside. Restaurants are just ok.

Helpful?
Thank Norma S
Gold Canyon, Arizona
Level Contributor
11 reviews
5 attraction reviews
3 of 5 bubbles Reviewed 15 June 2016

The buffet was excellent food very good. Staff on the floor of casino were very helpful. Refreshments non alcoholic you serve yourself. There is smoking outside of the casino not inside

Helpful?
Thank Barbara S
Chicago, Illinois
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 1 July 2015

Nice hotel clean average staff helpful will stay again in the future lost a bracelet called but no one every got back to me, left it in the room I guess the maid enjoyed it it was a memory bracelet my husband has cancer and he started this bracelet with charms of events and our love

Helpful?
2 Thank Lenell K
La Grange, Illinois
Level Contributor
50 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 20 June 2015

DON'T GO FOR THE FOOD! Smelly, dirty and smokey is all I can say about this place overall. And that's from someone who W ON.

Helpful?
Thank Diana B
Ann Arbor, Michigan
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 5 June 2015

Casino was smoke free. Good variety of games. Table games included a $5 blackjack table. Adjacent sports bar very enjoyable and reasonably priced beverages and food.

Helpful?
Thank Ken V
Heber Springs, Arkansas
Level Contributor
10 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 May 2015

After Harrah's tried to rob me I went to the Empress/Hollywood casino and had a good time. The slots were average tight but the food was good.

Helpful?
Thank Richard C
Chicago, Illinois
Level Contributor
344 reviews
178 attraction reviews
common_n_attraction_reviews_1bd8 123 helpful votes
3 of 5 bubbles Reviewed 21 October 2014

JMJ It gives the allusion that all is happy and winning but that's smoke and mirrors. As you talk to others around you, no one is winning! Go downtown to Harrahs where the action is.

Helpful?
4 Thank mother15
Douglasville, Georgia
Level Contributor
39 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 23 April 2014

The Empress Casino no longer exists. Back before Hollywood bought it and re modeled, the Empress was Jolly Good. I won on several occasions. Starting with Craps, Black Jack and Video Poker. I seldom left without a few winnings.

Helpful?
4 Thank john a
Joliet, IL
Level Contributor
84 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed 25 November 2013 via mobile

It is now Hollywood Casino and has been for at least two years. It has been updated after an extensive fire in the Casino over two years ago.

Helpful?
8 Thank jvmurph
ottawa, Illinois, USA
Level Contributor
137 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 24 January 2013

went with some friends. music was loud, won some money, seen a few people from our area. we did not eat any food, just drank. haha

Helpful?
3 Thank karenk00

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