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Horseshoe Casino

711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
Website
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Review Highlights
Perfect

So much better than we expected. We stayed in 9 different hotels during our this years trip and... read more

Reviewed 5 days ago
norttim
,
Tampere, Finland
best casino in la.

best service and staff, very clean and comfortable, never had to wait for a waitress, not smoky... read more

Reviewed 6 days ago
glenjulian
,
Waxahachie, Texas
Read all 963 reviews
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Overview
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Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.
  • Excellent50%
  • Very good26%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“table games” (41 reviews)
“slot machines” (39 reviews)
“burger bar” (11 reviews)
LOCATION
711 Horseshoe Blvd, Bossier City, LA 71111-4417
CONTACT
Website
+1 800-895-0711
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Reviews (963)
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1 - 10 of 959 reviews

Reviewed 5 days ago

So much better than we expected. We stayed in 9 different hotels during our this years trip and this was without any doubt the best. Huge room (the biggest we have ever stayed in), free parking, free Wi-Fi, super friendly staff, affordable dining, free drinks...More

Thank norttim
Reviewed 6 days ago

best service and staff, very clean and comfortable, never had to wait for a waitress, not smoky. every person you see ask's how you are or greets you w/ good morning , evening ,good luck etc.

Thank glenjulian
Reviewed 1 week ago

Beautiful building, inside and out, Dining and shopping and people watching were my focus, since I don't gamble.

Thank CBGeorgia
Reviewed 2 weeks ago via mobile

We went here for a concert. The venue for the concert was bigger than I expected which was nice. The casino staff were all friendly, polite and very nice. The waitresses were always around so easy to get free drinks while your gambling. The casino...More

Thank teamHNH
Reviewed 3 weeks ago

We had visited and were impressed with the casino months ago, but this time we stayed at the hotel. We had such a great stay that we stayed a second night! The casino is loose enough that you get your money's worth of entertainment. The...More

Thank PuertoRicoRick
Reviewed 3 weeks ago via mobile

The casino was fine. Slots could always be looser. Slots were spread out between levels. The hotel was the best part of our stay

Thank 409gingerg
Reviewed 3 weeks ago

Outstanding casino visit! Of course the fact that I left with $2000 more than when I arrived may be a contributing factor. Employees were very friendly and security personnel were everywhere you looked. Great experience. Coming from Maryland I was a little surprised that they...More

Thank O8712WNjohnp
Reviewed 4 weeks ago

Horseshoe casino and hotel is so great. The rooms are large, beds are nice and cozy and big. The food is excellent at the restaurants there and great great buffet.

Thank cew501
Reviewed 4 weeks ago

Did not stay at this Casino as the rates on weekends top 400.00 a night for rooms. Did gamble, but did not stay long as the ceilings are low and the smoke was more than I could handle. The food here is quite pricey. The...More

Review collected in partnership with Caesars Entertainment
Thank TERESA S
Reviewed 16 September 2017

Perfect rooms, refrigerator equipped, helpful, courteous staff, nice casino. Multiple restaurants, bars, many choices.

Thank Anita R
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Sponsored by:
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Questions & Answers
Jennifer W
13 September 2017|
AnswerShow all 2 answers
Response from Joseph H | Reviewed this property |
They have a buffet, but it would only be complimentary if you play in their casino, and they send you a voucher, or if a host comp's you. One thing... if you build up points on a player's card, and then they comp you for... More
0
Votes
Lucy E
1 July 2017|
AnswerShow all 6 answers
Response from Kathy J | Reviewed this property |
Hi...sorry I am a slot junkie. I do not play table games. But I have fun!!
0
Votes
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
18 March 2017|
AnswerShow all 2 answers
Response from casmarieb | Reviewed this property |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... More
0
Votes